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many ppl having problems with cogentco.com hop. PW doesnt talk?
nitrusoxideus
Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
I have found many similarities with the disconnection issues that are popping up around the forums. After doing some research it appears that many of PW other games have had similar issues with this cogentco.com HOP when doing the tracert on the patch server. here is my most recent one.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 58 ms 23 ms 78 ms cpe-76-184-128-1.tx.res.rr.com [76.184.128.1]
2 18 ms 18 ms 15 ms tengig1-2.dllatxchn-rtr1.tx.rr.com [24.164.211.2
21]
3 18 ms 24 ms 32 ms tge0-8-0-9.dllatx1h-tr01.texas.rr.com [24.175.37
.188]
4 19 ms 30 ms 27 ms agg21.dllatx1k-cr01.texas.rr.com [24.175.36.193]
5 19 ms 35 ms 26 ms agg21.dllatxl3-cr01.texas.rr.com [24.175.49.0]
6 31 ms 44 ms 37 ms ae-4-0.cr0.dfw10.tbone.rr.com [66.109.6.88]
7 * * * Request timed out.
8 65 ms 61 ms 55 ms te0-4-0-17.ccr21.dfw03.atlas.cogentco.com [154.5
4.11.49]
9 64 ms 75 ms 63 ms te0-0-0-4.ccr22.dfw01.atlas.cogentco.com [154.54
.6.53]
10 66 ms 66 ms 72 ms te0-3-0-0.mpd22.mci01.atlas.cogentco.com [154.54
.25.206]
11 57 ms 65 ms 54 ms te0-2-0-5.mpd21.ord01.atlas.cogentco.com [154.54
.88.50]
12 64 ms 74 ms 85 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.43.182]
13 250 ms 223 ms 209 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
14 78 ms 69 ms 87 ms 38.111.40.114
15 66 ms 94 ms 64 ms 208.95.185.41
As you can see hop 7 is not showing because it could never complete that hop. This is the start of the cogent hop. I think this is a bigger deal than many people may believe and is probably hurting most people who have to take a route to the patch server that uses cogent.
PW can we please get some sort of explanation as to why this is happening STILL after this same problem has come up before on previous games and yet with other games(at least on my end) I never have any disconnection issues. Its super disappointing when there are many disconnection issues that have obvious patterns that literally go unread by the PW staff.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 58 ms 23 ms 78 ms cpe-76-184-128-1.tx.res.rr.com [76.184.128.1]
2 18 ms 18 ms 15 ms tengig1-2.dllatxchn-rtr1.tx.rr.com [24.164.211.2
21]
3 18 ms 24 ms 32 ms tge0-8-0-9.dllatx1h-tr01.texas.rr.com [24.175.37
.188]
4 19 ms 30 ms 27 ms agg21.dllatx1k-cr01.texas.rr.com [24.175.36.193]
5 19 ms 35 ms 26 ms agg21.dllatxl3-cr01.texas.rr.com [24.175.49.0]
6 31 ms 44 ms 37 ms ae-4-0.cr0.dfw10.tbone.rr.com [66.109.6.88]
7 * * * Request timed out.
8 65 ms 61 ms 55 ms te0-4-0-17.ccr21.dfw03.atlas.cogentco.com [154.5
4.11.49]
9 64 ms 75 ms 63 ms te0-0-0-4.ccr22.dfw01.atlas.cogentco.com [154.54
.6.53]
10 66 ms 66 ms 72 ms te0-3-0-0.mpd22.mci01.atlas.cogentco.com [154.54
.25.206]
11 57 ms 65 ms 54 ms te0-2-0-5.mpd21.ord01.atlas.cogentco.com [154.54
.88.50]
12 64 ms 74 ms 85 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.43.182]
13 250 ms 223 ms 209 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
14 78 ms 69 ms 87 ms 38.111.40.114
15 66 ms 94 ms 64 ms 208.95.185.41
As you can see hop 7 is not showing because it could never complete that hop. This is the start of the cogent hop. I think this is a bigger deal than many people may believe and is probably hurting most people who have to take a route to the patch server that uses cogent.
PW can we please get some sort of explanation as to why this is happening STILL after this same problem has come up before on previous games and yet with other games(at least on my end) I never have any disconnection issues. Its super disappointing when there are many disconnection issues that have obvious patterns that literally go unread by the PW staff.
Post edited by nitrusoxideus on
0
Comments
But basically, it seems there are 2 fiber cuts affecting Cogent's throughput and creating quite a bit of packet loss (around 42% last time I checked). Their service status page is here (incl. explanation): http://status.cogentco.com
I'm not too sure if PW are able to get more info, but it is affecting (amongst other things) some other MMO's as well. I've read reports of people in WoW having problems connecting to EU. If they do have direct communication to Cogent, it would be great to get some feedback.
PW is very quiet today though - nothing happening on the social networks ... not a peep.