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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Guardian Pack - Where's my stuff?

latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
edited May 2013 in General Discussion (PC)
So, I know that this is the wrong post to put issues. I haven't received my pack and the Guardian Purchase is now greyed out thanking me for purchase. I have linked my accounts and completed the tutorial. Its been two days and I still haven't received my items. Hopefully someone will see this and help out because PWE phones are obviously a ruse in that they don't even have people manning the phones. Support tickets aren't responded to either. Thanksssss. :D
Post edited by latnemurtsni on

Comments

  • antovarasantovaras Member Posts: 1 Arc User
    edited May 2013
    Tried speaking to the founder vendor?
    A world to defend
    A city to protect
    innocents to save
    "Why?" They ask "they hate you"
    We're heroes it's what we do.
    *patiently waiting on Paragon City*
  • linolyenxlinolyenx Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    You aren't alone. Same problem I am having. Support tickets with a wait time of 3-4 days is kind of ridiculous but I suppose it just can't be helped.
  • latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited May 2013
    Certainly have. :|
  • latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited May 2013
    linolyenx wrote: »
    You aren't alone. Same problem I am having. Support tickets with a wait time of 3-4 days is kind of ridiculous but I suppose it just can't be helped.

    When you went to finish the founder pack thing from your email is it saying that your forum handle cannot be used?
  • linolyenxlinolyenx Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    No I didn't even get any email other than the initial transaction ones. My email is set up properly and everything too.
  • latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited May 2013
    I just received a GM response telling me to do this: https://billing.perfectworld.com/neverwinterguardian/complete which I have already done many times. I'm assuming that the link is completely broken.
  • linolyenxlinolyenx Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    To do what with that link? All it does for me is tell me that my purchase of the thing was complete. It is a page that has kind of annoyed me since even being complete I have not gained anything from it. >_>
  • latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited May 2013
    All it tells me is "Someone else has already registered that Display Name. Please choose a new one." with whatever name I put in. It could oisfghau198 and it'll say it's taken. They said my transaction wasn't complete. So it's an issue with their system.
  • latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited May 2013
    My issue has been resolved with a GM. They said it was a linking issue and was able to go in and manually fix whatever the issue was. I'm a happier camper now.
  • linolyenxlinolyenx Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    Nice. Hope mine can get resolved as quick as that.
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