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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Crashing Computer when patching

wippmixwippmix Member Posts: 2 Arc User
edited November 2014 in Bug Reports (PC)
Every time i try to patch, it will crash to a blue screen. It will not happen when i patch for STO, or CO, or any other of my MMO's that i got installed just Neverwinter. Is anyone ells having this problem.
Post edited by wippmix on

Comments

  • ashgreen1ashgreen1 Member Posts: 2 Arc User
    edited May 2013
    Yes I am having the same issue - patch starts downloads about 12mb then BSOD
    Hope this does indicate how the full game will go
    System Spec
    Intel I3570K
    RAM 16GB
    Video Nvidia 680 - latest driver installed
    OS: Win 7 64
  • kirozan1337kirozan1337 Member Posts: 2 Arc User
    edited May 2013
    wippmix wrote: »
    Every time i try to patch, it will crash to a blue screen. It will not happen when i patch for STO, or CO, or any other of my MMO's that i got installed just Neverwinter. Is anyone ells having this problem.

    Same thing is happening to me it gets to around 10% then crash. Im running windows 8 if that helps
  • platium2013platium2013 Member Posts: 2 Arc User
    edited May 2013
    I got the same problem
    - i start up launcher (tried with admin and withoud)
    - log in
    - client starts patching
    - couple mb's downloaded then my whole pc crashes
    -after a couple of trys (with crashing) the client won't cause crashes anymore and i get a ''error code : 31 a hog returned an error while trying to read.''
    -countdown and repeat of error message.

    reinstalled game multiple times, tried files from torrent and direct download.
    nothing modded don't think any patches been installed since it was a clean install.
    tryed ''disable on-demand patching'' (link from google said it fixed the problems for them) no result.
    tryed with safe mode aswell

    on a side note, i haven't been able to succefully launch the game yet.
    added attachments with logs.
  • platium2013platium2013 Member Posts: 2 Arc User
    edited May 2013
    hmm think i just fixed the error by reading the debug by pressing ctrl c while the launcher was open.... it said there was an error with loading F:\Users\Public\Games\Cryptic Studios\Neverwinter\Live\.patch i renamed the .patch map to .patch.old and it immidely created a new map. after it had done this it immidely started patching and the whole game is up to date, gonna try loading the game now.

    will edit the post if it works

    Edit #1: game launched completely to character creation (didn't go futher)
    so possible fix:
    -locate Users\Public\Games\Cryptic Studios\Neverwinter\Live
    -rename .patch to .patch.old (you add ''.old'') it will give you a warning that you're changing the extension hit yes.
    - launch game launcher and it should patch up

    reason for renaming to .old is that if it might go wrong u can always put the old map back and so revert bk to the original problem.

    i hope this fixes it for you guys, good luck.
  • kirozan1337kirozan1337 Member Posts: 2 Arc User
    edited May 2013
    platium2013 wrote: »
    hmm think i just fixed the error by reading the debug by pressing ctrl c while the launcher was open.... it said there was an error with loading F:\Users\Public\Games\Cryptic Studios\Neverwinter\Live\.patch i renamed the .patch map to .patch.old and it immidely created a new map. after it had done this it immidely started patching and the whole game is up to date, gonna try loading the game now.

    will edit the post if it works

    Edit #1: game launched completely to character creation (didn't go futher)
    so possible fix:
    -locate Users\Public\Games\Cryptic Studios\Neverwinter\Live
    -rename .patch to .patch.old (you add ''.old'') it will give you a warning that you're changing the extension hit yes.
    - launch game launcher and it should patch up

    reason for renaming to .old is that if it might go wrong u can always put the old map back and so revert bk to the original problem.

    i hope this fixes it for you guys, good luck.


    Sadly this hasnt worked, i tried re naming the patch folder but it never comes up with the warning that im changing the extension.

    neverwinter really needs to get this sorted
  • fiercepantherfiercepanther Member Posts: 1 Arc User
    edited May 2013
    platium2013 wrote: »
    I got the same problem
    - i start up launcher (tried with admin and withoud)
    - log in
    - client starts patching
    - couple mb's downloaded then my whole pc crashes
    -after a couple of trys (with crashing) the client won't cause crashes anymore and i get a ''error code : 31 a hog returned an error while trying to read.''
    -countdown and repeat of error message.

    reinstalled game multiple times, tried files from torrent and direct download.
    nothing modded don't think any patches been installed since it was a clean install.
    tryed ''disable on-demand patching'' (link from google said it fixed the problems for them) no result.
    tryed with safe mode aswell

    on a side note, i haven't been able to succefully launch the game yet.
    added attachments with logs.

    I'm having the exact same problem. I try to patch, get BSOD, then when I try to load again I get error 31. I haven't been able to load the game and play it either. :(
  • midnightdreadmidnightdread Member Posts: 1 Arc User
    edited May 2013
    Same problem here... Has there been any resolution to this problem?? I was so looking forward to playing!
  • eiyuukuneiyuukun Member Posts: 2 Arc User
    edited September 2013
    I'm also getting a BSOD issue when i patch the game. It was working 3 weeks ago. A week after that i patched the game. Was able to pass the launcher but the game crashes when it reach the cryptic page where the game is being loaded. so for 2 weeks i wasn't able to play the game. last night i tried a clean install. downloaded the arc launcher then download the game via arc launcher. the arc launcher installed the game then it proceed to patching. on the remaining 400~500mb of the patch file, thats the time i got BSOD. :(
  • cybermjaucybermjau Member Posts: 2 Arc User
    edited November 2013
    Here too
    every time I try to lunch NW the blue screen appears
    And I can't find
    a solution for this problem
    And this above is not working
    So please i help I'll like to play with my friends :(
    I'm scared :S
  • wolfshadow011wolfshadow011 Member Posts: 1 Arc User
    edited October 2014
    Has anyone found a fix? I can't find one anywhere. My computer crashes anytime i try to install the game.
  • cristiel2014cristiel2014 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited November 2014
    Unfortunately, I'm also having this issue... is there a way to download patches outside the patcher?
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