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Servers are so bad cant even send bug or help ticket
ayvar11111
Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
I have never experienced a game so badly prepared that I cant even send a help or bug ticket...i just wanna play like I paid for...anyone else totally unable to play because of the lag...i cant even complete tutorial quest because i rubberband in protector's enclave so much
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Packet Losses during the Connection.
You didn't sent your actual position to the server AND/OR the server didn't receive your actual position coordinates, thus sending you back to your last, to the server known , coordinates i.e. causing this so called "rubber-banding" effect.
Now what causes the packet losses is an entirely different matter. It can be you, it can be your ISP, it can be blocked ports, it can be Cryptic servers are overloaded, etc.
Since others do not have this problem, I would say check your ports! It's not because of the overload.
Even if you have a powerful computer hardware drivers and such can cause all sorts of stability issues with video game software. This becomes most prominent in Open Beta as there are a lot more people playing with a wide variety of computer specifications. They are server side issues and will be resolved after being reported.
However, the actual problem you are experiencing, regardless of the exact reason, is due to specifics on your end. The game itself is working fine for most players at this point in time.
Since you are experiencing issues with the in game bug reporting system feel free to report and ask for assistance through the support system. Go with one of the Tech Support Options. They'll be happy to investigate into it.
I could also be hardware related. See above ^ lnk from ambisinisterr. (/showfps 1 will see if your computer is gaging on the graphics, mine stays around 20-30 fps in protectors enclave and 60 in other areas)
Oh, and if you want to submit a ticket on the forum, try : [Bug Reporting Issue] Ticket Submission
The issue isn't with the servers or everybody would be complaining.
This is a specific issue for a specific user.
Of course there are a handful more like avyar but the servers are up, running and stable. The issues are on the client's end.
Agreed, I was wondering what type of results he's getting from www.speedtest.net . I had a complete ISP outage in one area and my connection lagged way out (try a /tracert to server to see ping lag/hops "more hops=bad"). I also had to shutdown my router and switch once just to get my connection back to normal. (not sure why on this one).
Good luck, lots of troubleshooting ahead.
It says that even if there are zeroes tickets in queue and a response is given within five minutes.
You should get a response sooer than 4 days.
Though you are SOL
Because they don't do server transfers either.
Message from support said to me...."Server Transfers are not Supported"
So if you are on a server with bad lag oh well
If your guild group like mine...started playing a differing server....and you don't want to have to start back all over again.....oh well....nothing can be done....cant play with my guild.
This game has gone backwards on a lot of stuff....feel like I am playing a game form the 80s
Power without Perception is Spiritually useless and therefore of no true value.
=^_^=
Can you post what troubleshooting you've done so far? Normaly you can resolve the issue by process of elimination.
That means when you join a shard it isn't a specific server in a specific location but a wide array of servers that appear as one.
One shard is no better than the other in theory. If you are requesting a transfer because of lag it wouldn't solve the problem because the problems are caused by your end.
That doesn't mean it doesn't require Cryptic to fix issues on their end to address the problem, but it does mean the servers are not the cause.
And yes, please, by all means post the results from the troublshooting mvuk suggested.
I don't know what your connection speed will be. The higher the ping/packet loss , the worse the connection.
120 sounds playable. Send would be limited to your ISP. My cable is about 4mb/s upload. I dont think the game sends that much info out. (so I dont know what the send speed should be)
Yep sorry. Are you from the USA or EU? I think there is an option on the launcher to add a command "EU" but I'd have to look for it.
There is an old saying "You get what you pay for" and since this game is meant to be free to play, you can see what I mean.