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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Guardian purchase but no credit in game

sharokeesharokee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
edited April 2013 in Bug Reports (PC)
I purchased the Guardian pack about a month ago and it shows as complete in my account but I have not got credit in game or beta invites or in the forums.

The ticket system is not accepting tickets and billing is not answering phone so I hope this method works.

Thanks,

Shar
Post edited by sharokee on

Comments

  • cathgar457cathgar457 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 5 Arc User
    edited April 2013
    On Forums, go into User CP to enable your guardian tag.

    Guardian founders cannot log into game until the 27th at which time you can claim all of your items ingame.
  • sharokeesharokee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
    edited April 2013
    Thanks for the suggestions but I do not see any setting for guardian tag. Under general settings I see, check boxes for show signatures, show avatars, and show images is this what you mean? If so those are all on.
  • mistral94mistral94 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 115 Bounty Hunter
    edited April 2013
    It is under permission groups.
  • sharokeesharokee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
    edited April 2013
    Ahh I have been looking for permission groups for a week now, how do I get to it...

    Thanks
  • crok2crok2 Member, Neverwinter Beta Users, Neverwinter Hero Users, Silverstars Posts: 0 Arc User
    edited April 2013
    In user CP this is what I have:


    Inbox
    Sent Items

    Send New Message
    Track Messages
    Edit Folders

    My Subscriptions

    Subscriptions

    Edit Folders

    My Settings

    My Profile My Profile
    Edit Avatar
    Edit Signature
    My Account My Account
    General Settings
    Permission Groups
    Edit Ignore List
    Networking Networking
    Contacts
    Event Reminders
    Forums Miscellaneous
    Attachments
  • sharokeesharokee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
    edited April 2013
    Nice, thanks for that, then I do not have permissions groups, and on my account it shows a locked icon. Probably because my guardian pack did not go thru or what ever it is. I bet it will all clear up on the 30th and maybe I can put in a ticket then.

    But then you do not have a pack or it does not show it.

    Anyway thanks again.
  • tmarshaltmarshal Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 5 Arc User
    edited April 2013
    I had the same issue, I updated my permission group and all that. I am still prompted with 'you are not allowed to play right now' after the patcher. WHYYY!!??
  • karolinagwizd1karolinagwizd1 Member, Neverwinter Beta Users Posts: 4 Arc User
    edited April 2013
    One more hour for Guardians.

    I am in game but didnt get my Hero items since start :-/ And no support whatsoever :(
  • tmarshaltmarshal Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 5 Arc User
    edited April 2013
    Oh, well don't I feel silly? I work my *** on long nights and all that and I had just assumed when I got up this morning I could get started...so 12pm EST??
  • kotlikotli Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 577
    edited April 2013
    Go to https://billing.perfectworld.com/mywallet <- once log into PW site, and see what the Status is for your Pack, my guess is, it's under review AKA pending, if it missing then you need to contact support
    If the site not working still try sending an email to customerservice@perfectworld.com, as they say they are having problems with the support page.
  • sharokeesharokee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
    edited April 2013
    No it has been complete since March 14th. But I was able to get a ticket in today and after that did get an email saying go play I am on the list but still get the you are not allowed to play message when I attempt to enter game.

    Its all good were still in beta and it will work its way out.

    Shar
  • hanskisaragihanskisaragi Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    a friend of mine has same problem. he cant login. the purchase been completed already
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  • darkdriumdarkdrium Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
    edited April 2013
    Yeah I have a friend as well who can't log in. He also doesn't have permission groups in the user CP. This seems like a possible major problem?
  • czarkazmczarkazm Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    I have the same issue. Can't play, very disappointed. :(
  • sharokeesharokee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
    edited April 2013
    This was all resolved by customer support and I was able to log in and received my items and permissions group showed up all on the 26th of April.

    Thanks all
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