A couple weeks ago, I purchased the "Guardian of Neverwinter Pack", using PayPal, even have a transaction #, followed the instructions on the email, downloaded the game client, and installed, everything according to plan and instructions....
...but I cannot access the game. I tried calling, many times, that's not gonna work (note to neverwinter, your support recording is confusing, not knowing if I am on hold or wasting my time).
But bottom line....where is my Beta Access Key for purchasing the "Guardian of Neverwinter Pack", I need it to play.
Post edited by ndowkow on
0
Comments
ndowkowMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 4Arc User
edited March 2013
I've been looking and trying to log in for four hours, I give up and had to post my issue. sorry all
Are you sure you are loging in with your Hero of the North account because there is no title under your account name?
Did you follow all your instructions after purchase?
The title would only be under his name on the forums if he had selected to show it that wouldn't have any effect on his being able to get in the game.
0
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited March 2013
First check this page and see if you have The Guardian of Neverwinter Founder's Pack added to your account.
If you do it's another issue, if not you'll have to contact support though you will likely have to use the Ticketing System.
If you do have a Founders Pack applied to your account and you are receiving an "Account Error" check out this thread.
If not let me know what error it is. I'll check back soon to see if I can point you in the right direction.
ndowkowMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 4Arc User
edited March 2013
Thanks for responses, very cool.
Ambis, I sent in a ticket, the Redeem Key page wasn't showing earlier tonight....but lo and behold - I am redeemed!!! (It now showa I made the purchase).
It must have been an error when I purchased it, probably something I did wrong in registering...
Thanks all, appreciate the help
Comments
Did you follow all your instructions after purchase?
If you do it's another issue, if not you'll have to contact support though you will likely have to use the Ticketing System.
If you do have a Founders Pack applied to your account and you are receiving an "Account Error" check out this thread.
If not let me know what error it is. I'll check back soon to see if I can point you in the right direction.
Ambis, I sent in a ticket, the Redeem Key page wasn't showing earlier tonight....but lo and behold - I am redeemed!!! (It now showa I made the purchase).
It must have been an error when I purchased it, probably something I did wrong in registering...
Thanks all, appreciate the help