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zalakhyanzalakhyan Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 16 Arc User
edited April 2013 in General Discussion (PC)
So.

I played neverwinter in the 2nd beta weekend thanks to a free key I got through one of the posted links on the neverwinter homepage. I really loved the game and have been telling friends who are looking for a new MMORPG about it.
To be certain that I could also play the 3rd beta weekend and to give a friend a chance to do so too, I set out to but the guardian of neverwinter pack.

BUT...

Who is going to explain to me why I have to pay 55.99 EURO'S (which is 72.55 DOLLARS) because I live in the Netherlands and US for example only has to pay 59.99 DOLLARS(which would be 46.30 EURO'S)?

I have NEVER seen another game use this system. When buying a firefall pack I paid the DOLLAR amount calculated back to euro's, meaning: I paid 30(something) euro's for the 50 dollar pack, and NOT a price almost the same amount of euros as in dollars.

WAY TO RIP OFF EUROPEANS BOYS!

I was actually going to play this a lot. But i'm sorry, things like this just ruin the game for some reason. First of all you ask money for beta acces. Where's the time you would get paid for it huh? I guess its gone but whatever,
2nd, you have terrible crossfireX support up till now, the game would crash every 5 seconds when I used 2 of my GPU'S instead of 1.
3rd when adressing this issue in the ingame bug section I would get a ticket, which I could then NEVER find anywhere.
Terrible.
STILL I loved the game and wanted to buy it.

And then came the facesmack.

Don't even look into this, but keep it in mind for your next game. Atleast if you're interested in european players.

Good day.
Post edited by zalakhyan on

Comments

  • silvergryphsilvergryph Member, NW M9 Playtest Posts: 740 Arc User
    edited March 2013
    You are being "ripped off" by the VAT tax. Not by Cryptic/PWE.
  • aullah12aullah12 Member, Neverwinter Beta Users Posts: 132 Bounty Hunter
    edited March 2013
    WOW. I did not realize this... I wanted to buy the 60dollar pack but it says its 56euro for me. **** that, I wont buy it then.
    I really wanted but I dont like the way they doing this.
  • zalakhyanzalakhyan Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 16 Arc User
    edited March 2013
    You are being "ripped off" by the VAT tax. Not by Cryptic/PWE.


    So red 5 studios (firefall) is paying that tax FOR me?

    Hmm wonder which developer is taking better care of their customers then and putting themselves in their shoes..

    Please read before you reply my friend.
  • zalakhyanzalakhyan Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 16 Arc User
    edited March 2013
    You are being "ripped off" by the VAT tax. Not by Cryptic/PWE.

    VAT in the Netherlands

    Subject to VAT

    The value added tax system in the Netherlands corresponds with that currently used by all other EU-states. The following transactions are subject to VAT:
    The provision of goods and services by businesses within the Netherlands;
    Intra-Community purchases of goods in the Netherlands in the course of business operations by entrepreneurs and corporations;
    Intra-Community acquisitions of new means of transport;
    Imports of goods from outside the EU.

    and WHEN did purchasing virtual things(game keys and ingame items) become imports of goods ?

    Not right?

    Oh and let's not mention that red 5 studios sent me a poster(import of goods) of firefall and STILL did not charge more.

    aaaaaaaaand we're back to were cryptic/pwe is ripping EU off.
  • lmk2lmk2 Member, NW M9 Playtest Posts: 44 Arc User
    edited March 2013
    There have been a lot of threads with the same questions... all of them were mentioning VAT, how other developers take themselves the tax, why is that tax being used when the billing information is from an European country (I think it was from Germany)...
    I don't even know if there was some final answer about it.
  • daytonamaxdaytonamax Member, Neverwinter Beta Users Posts: 196 Bounty Hunter
    edited March 2013
    zalakhyan wrote: »
    WAY TO RIP OFF EUROPEANS BOYS!

    http://en.wikipedia.org/wiki/Value_added_tax

    I was actually going to play this a lot. But i'm sorry, things like this just ruin the game for some reason. First of all you ask money for beta acces.
    Wrong, you had multipe ways of getting Beta completely free.
    You even mention using a FREE key to play the Beta.
    Where's the time you would get paid for it huh? I guess its gone but whatever,
    Why would they pay someone to play the Beta, when they have thousands of people who would do it for Free, with a free beta key?
    2nd, you have terrible crossfireX support up till now, the game would crash every 5 seconds when I used 2 of my GPU'S instead of 1.
    My jallopy of a computer could barely handle Low settings of the game graphics, not Cryptics fault. Your crashing problem is your computers problem. I never crashed once, except when the server went down unexpectedly, which wasn't my hoopties fault, it was Cryptics Server that needed a Cure Light Wounds to the stress.
    3rd when adressing this issue in the ingame bug section I would get a ticket, which I could then NEVER find anywhere.
    Terrible.

    In game submitted tickets, I don't think you will ever "see", if I remember PWEBranflakes statements right on the STO forum. Only the Mainpage/Support submited one will show up.
    STILL I loved the game and wanted to buy it.

    YAY!!
    And then came the facesmack.
    *stops cheering*
    Don't even look into this, but keep it in mind for your next game. Atleast if you're interested in european players.

    Good day.


    I know STO has lots of European players. We have several in our fleet.
  • silvergryphsilvergryph Member, NW M9 Playtest Posts: 740 Arc User
    edited March 2013
    zalakhyan wrote: »
    So red 5 studios (firefall) is paying that tax FOR me?

    Hmm wonder which developer is taking better care of their customers then and putting themselves in their shoes..

    Please read before you reply my friend.

    They are either subsidizing your purchase to make up for the tax, or they are illegally circumventing it because they do not fear prosecution. Such subsidizing is, as you say, facesmacking all non-Europeans. Your oppressive tax codes are your own problems. But don't feel bad. We have our own horrible tax code in the US consisting of 73,608 pages designed specifically to buy votes and hide the truth about what we are paying. At least VAT tax is on a good or service. Income tax is a tax on success and hard work that Karl Marx designed to discourage both.
  • zalakhyanzalakhyan Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 16 Arc User
    edited March 2013
    I'll tell you why, because the price of 55.99 is lower than 59,99 in numbers, so they figured: Hey, let's just charge that and cash in 12 bucks more for each earopean purchase.

    But I'm not falling for that. My euro is still worth more than the dollar, so why should I pay more? For a tax that doesn't even apply to this kind of purchase?

    I had nothing to hate about this game but when checking out for the purchase I decided to put this out there. At least, add the euro prices right next to the dollar price on the website. Right now I buy every PC game in holland for 40-45 euro's. I recently bought crysis 3 for 48(which was an exception)

    Do you really think i'm ready to pay 56 for a (to be free-to-play) ? They'll have to add atleast 3 more mounts for that.
  • krubarkrubar Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Silverstars Posts: 841 Bounty Hunter
    edited March 2013
    CU at launch.

    If you can't afford it then don't buy it. It is a tax from your country not from the game owners.
  • aullah12aullah12 Member, Neverwinter Beta Users Posts: 132 Bounty Hunter
    edited March 2013
    krubar wrote: »
    CU at launch.

    If you can't afford it then don't buy it. It is a tax from your country not from the game owners.

    Its not about we can't afford it. Its about being ripped off. I for one, dont support this method. Its almost like 1dollar=1euro (STEAM).
  • zalakhyanzalakhyan Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 16 Arc User
    edited March 2013
    I could afford the 199 pack if i'd wanted to. its about principles.

    but wait, the 199 pack is 189.99 euros which makes it.......wait for it......246,09 dollars.

    CU at launch idd, till then i'm back to firefall.

    Mod can close this tread.
  • krubarkrubar Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Silverstars Posts: 841 Bounty Hunter
    edited March 2013
    Well with that guardian pack if you like mounts and companions and like to make lots of characters, I will show you something.

    Cost is $60. And whatever it is for what you pay after VAT. Mount is 4000 zen and you get it for each character you ever make. You get 3 character slots and a free dire wolf for each character. About 3000 zen for each character for a total of 9000 zen. Just with the three characters, you get a value just from mounts and companions of 13000 zen. That is $130. Now if you pay VAT on zen purchase too then that sucks.

    If you buy two character slots for $5 or 500 zen, you get mounts for each character. You also get a dire wolf for each character worth 3000 each for a total of 6000 zen. That would be a value of $55 just for having two more characters.

    Guess what, there will be lots of character classes and races in the future. If you only play a couple characters then this is not much of a value for you having the guardian pack. But if you play lots of characters, it is worth lots.

    I am just giving you an example of the worth of the pack. If you do not want to buy one, then don't buy one. Come back at launch and have fun playing for free.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited March 2013
    This was posted by one of our European Users stating that he confirmed the accuracy of the claims that this is a VAT Tax regulated by the European Revenue and Customs.

    He has a few links such as this one to other forum posts explaining the matter a little clearer.
    In any case I understand the frustration but nothing can be done on PWE's end. Your best bet is to contact your political representatives.
  • gavinlynchgavinlynch Member Posts: 9 Arc User
    edited March 2013
    Hi,
    This thread caught my eye as I had posted something earlier asking about this VAT.
    I was thinking of buying the 199 Dollar pack but paypal was looking for 189 euro as stated above.

    Now here's the thing: The info you linked above ambisinisterr makes for a good read. To sum it up, perfect world was paying the tax differences until a new law forced them from doing so.

    I think its great that perfect world were paying the difference, I purchased the marvel heroes founders pack priced at 199 Dollars and it cost me around 150 euro.

    My question here is why don't perfect world adjust the price of the founders packs for EU members? It has the same loyal affect as paying the difference in taxes without breaking the law. I believe this is what Gazillion Entertainment has done for its members and to say the least I made a purchase =)
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited March 2013
    My first reaction is that would effect the tax rate and therefore be illegal.

    For instance you want to pay $200. The price would have to be dropped to around $167 for the tax to get the price to $200 using a 20% Tax Rate.

    20% of $200 = $40
    20% of $167 = $33.4

    So therefore your lowering the value of the tax and that would be tax fraud.
    If there's one thing you can't do in the world is try to trick your way out of paying taxes. There are no loopholes other than on the jail cell doors.

    However I don't work for PWE, let alone for the Billing Department, so this is all a bit above and beyond me.

    US Dollars used for mathematical ease.
  • gavinlynchgavinlynch Member Posts: 9 Arc User
    edited March 2013
    First off Thanks for the reply,
    I understand where your coming from and I think you have hit the nail on the head, doing this would have Mr.Taxman pounding on your doors, so I guess that rules out my suggestion.
    Now don't get me wrong I will still be purchasing a founders pack as I wish to support this game and enjoyed BW2.
    What's puzzling me is that I have purchased packs and early access for many years across a lot of the top notch gaming companies and have fortunately never came across this VAT issue.
  • rubin315rubin315 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited April 2013
    I wanted to buy the $199 pack for $199 or equivalent not 189 euros !?!... As above just feels like a kick to the nuts and out of principal I will not buy at this price. Sort the price out and I definitely will!
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