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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

SO I am unable to login and support emailed me back telling me 3/4 days :(

jivundusjivundus Member Posts: 0 Arc User
edited March 2013 in Bug Reports (PC)
No way to contact anyone by phone... what kind of service is this?
Post edited by jivundus on

Comments

  • karischkarisch Member, Neverwinter Beta Users Posts: 0 Arc User
    edited March 2013
    could you elaborate on your problem at all then maybe folks could suggest potential solutions
    Sarcastic Malevolence
    Recruitment is CLOSED!!
  • gillrmngillrmn Member Posts: 7,800 Arc User
    edited March 2013
    Check with Darth Panda.

    http://techsupport.perfectworld.com/forumdisplay.php?f=354
  • jivundusjivundus Member Posts: 0 Arc User
    edited March 2013
    karisch wrote: »
    could you elaborate on your problem at all then maybe folks could suggest potential solutions

    I get :Account error, please click here for more information
  • zatheruszatherus Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 1 Arc User
    edited March 2013
    When I try and log in the game indicates that I am not allowed to play
  • darkstrider34darkstrider34 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 9 Arc User
    edited March 2013
    12pm PST (3pm EST) seems like when the server will be open?
  • jonddnjonddn Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 154 Bounty Hunter
    edited March 2013
    yup still a couple hours away mates, hang in there
    "Kobold smells all! Kobold Omnisniffient!" - Tuga? North Trail Wants You! - North! Always!
  • darkstorn42darkstorn42 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited March 2013
    jivundus wrote: »
    I get :Account error, please click here for more information

    Are you sure you have access to the beta? Because that is the message you get if you do not have access.
  • jivundusjivundus Member Posts: 0 Arc User
    edited March 2013
    darkstorn42 wrote: »
    Are you sure you have access to the beta? Because that is the message you get if you do not have access.
    Redemption Date
    Mar 08 2013 09:52AM
    Sep 21 2012 04:05PM
    Key Redeemed
    PC Gamer (Pale Horse)
    TL2 Preorders

    I am so frustrated as i was hoping to get this resolved before I go to bed (I work nights) There are no modds on and no way to contact anyone for help... I sent in a ticket and got a 3-4 days for a response message :(:(:(
  • gillrmngillrmn Member Posts: 7,800 Arc User
    edited March 2013
    jivundus wrote: »
    I get :Account error, please click here for more information

    Its a known issue addressed here:-

    https://support.perfectworld.com/app/answers/detail/a_id/4192

    That is hy you are not getting replies.
  • temuchin9999temuchin9999 Member, NW M9 Playtest Posts: 41 Arc User
    edited March 2013
    The only log-in screen I can find indicates the server status has a red dot to the right of it--same status as before beta weekend. Log-in allows me to access forum but cannot access game.
  • stabbcstabersonstabbcstaberson Member Posts: 3 Arc User
    edited March 2013
    Hello it is well past the 12pm PST start time and I still can't log in it says the server status is still red???? anyone know why?
  • temuchin9999temuchin9999 Member, NW M9 Playtest Posts: 41 Arc User
    edited March 2013
    and most of the time when I hit a link on Cryptic's site I get this error message
    Reference #97.a40d0317.1362780323.217ff7c
  • bwbennett777bwbennett777 Member Posts: 2 Arc User
    edited March 2013
    I was sent a email that as a lifetime subscriber with Star Trek Online I was getting access to the Beta 2 Weekend starting 3/8/13 at 12 pm PST. I made sure my Cryptic and Perfect world accounts are synced. I can login to both with the same Username / Password. When I try to login to the game the button for 'PLAY' (or whatever) is blank, and there is a message saying:

    "Account error, please click here for more information" This will take you to submitting a support ticket, which tells you once you submit (which I did) it will be 3-4 days to get a response.

    This happens to be beyond the time frame for the Beta 2 Weekend.
  • hillwolveshillwolves Member, Neverwinter Beta Users Posts: 1 Arc User
    edited March 2013
    Seems to be the issue with all TL2 pre-order keys
  • necroviaxnecroviax Member, Neverwinter Beta Users Posts: 2 Arc User
    edited March 2013
    hillwolves wrote: »
    Seems to be the issue with all TL2 pre-order keys

    Not all, my roomie is able to login and play with his Torchlight 2 pre-order key, but get the account error problem.
  • wuulf86wuulf86 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 20 Arc User
    edited March 2013
    How about A ONE TIME CODE PROBLEM?? Paid the 60 bucks to get in and the code that they finaly sent dont work on my comp. Looked up support and deleted cookies and new code was sent after about an hour again. DOESNT WORK.???!!! Any one know a work around??

    Thx Sean
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