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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Silver Founder's Pack. No key or invite to Feb 8th beta weekend...

nightkat1989nightkat1989 Member Posts: 17 Arc User
edited February 2013 in General Discussion (PC)
As the title says.

Just purchased the silver pack this morning. It was a confirmed payment and I have already received all of my emails. Was wondering if I am going to get my codes for the beta weekend as it says I get an invite to ALL beta weekends. I should get what I pay for right? Just basic customer service.

If anyone has any suggestions, please let me know. Would really like to try the game out.
~Peace, Love, Harmony.~
Post edited by nightkat1989 on

Comments

  • sliversparksliverspark Member Posts: 41 Arc User
    edited February 2013
    WHICH pack? The Guardian Pack?
  • huntresslilithhuntresslilith Member, Neverwinter Beta Users Posts: 30
    edited February 2013
    The beta codes for the 2 different Founder's packs that give them are automatically applied to your account when you successfully purchase the packs. You should have beta access right now and be able to download the client from the download page.
  • nightkat1989nightkat1989 Member Posts: 17 Arc User
    edited February 2013
    Well Considering there are only three. Gold, silver, and the adventurer pack. Yes, the guardian pack.
    ~Peace, Love, Harmony.~
  • nightkat1989nightkat1989 Member Posts: 17 Arc User
    edited February 2013
    Sorry I did not see your post. I cannot find a link for the client, as before it would not let me download it.
    ~Peace, Love, Harmony.~
  • cellertocellerto Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited February 2013
    Same here, just got silver pack. No link for DLing the client. Tried logging off and on, and can't see any additional forums.
  • ryo2810ryo2810 Member, Neverwinter Beta Users Posts: 11 Arc User
    edited February 2013
    Seems to be numerous people with these issues, its actually keeping me away from doing it until I see something happening in terms of it being fixed. Even the community folks cant get ahold of anyone in the founders pack issue thread.
  • huntresslilithhuntresslilith Member, Neverwinter Beta Users Posts: 30
    edited February 2013
    Here is the link/address for the download page if you have beta access the buttons will be lit up for you to download if not they will be grey'd out. http://nw.perfectworld.com/download

    I have beta access and don't see any beta forums either so I don't think there are any so don't worry about that. However I can get in the game and paly and have been doing so thus as long as you can download your golden.
  • cellertocellerto Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited February 2013
    Ok well I guess I had to be a little more patient. I just got another confirmation email which had a link to finish the transaction once I clicked on the link, I was able to access the DL link, and I'm DLing it now.
  • sliversparksliverspark Member Posts: 41 Arc User
    edited February 2013
    So I did some looking around and apparently it can take Paypal up to 2 days to process the payment.

    Here is a screenshot of the current status of my Paypal transaction (would've felt A LOT better dealing with Cryptic/A Perfect World directly, instead of with a 3rd party).





    Paypal_Review_zpsb308cfb3.jpg





    Now here is a screenshot of the transaction on my bank statement (it says 'pending', but my account can never be charged unless the funds are available - so you can conclude I have been charged for this already. Also - I have purchased things in other games that I received immediately even though my bank account says 'pending').





    Untitled-1_zps8d952769.jpg





    To be completely honest; I'm sick of dealing with horrible customer service and professional business malpractice. All of the game companies that I have dealt with as far as digital downloading/transactions go have been nothing short of a nightmare. They REALLY need to start stepping up their customer service, and if you can't run a mainstream game company without a full customer service team, then you shouldn't be running a business to begin with.

    People don't like seeing automated responses, they want help with their problem, not some e-mail that tells them to do something they have already tried to do.
  • sliversparksliverspark Member Posts: 41 Arc User
    edited February 2013
    Also to note, I did contact customer service and they directed me to the solutions I already tried using (the e-mail was automated), then said it would take 3-4 business days to resolve my issue.
  • kobrakai02kobrakai02 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 5 Arc User
    edited February 2013
    I just purchased mine and I went to the redeem beta code screen and it said it was already applied. I then if I recall went back to the main screen where it said download now and hit the link. I'm currently downloading the client right now. Hope this helps.
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