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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Still haven't received my One Time Code

abloecabloec Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
edited February 2013 in General Discussion (PC)
It has been 23 minutes, and I still have not received my account verification code. I am talking w/ a friend who received his immediately. Would really appreciate some help w/ this.
Post edited by abloec on

Comments

  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited February 2013
    If you purchased a Founders Pack you do not need a code. The status is applied directly to your account upon purchase.

    Check your email to confirm that your payment was processed and applied to your account.

    If your haven't received an email log out of the website and then log in to reset your account permissions. If you can't view the beta forums then you will have to send a Support Ticket to customer service.
  • abloecabloec Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited February 2013
    I am not talking about a code for beta, I am talking about the authentication code to actually enter the game when you log in. It says you have to verify your computer to proceed or what not.

    I got my e-mail immediately when I spent 200 bucks, but now I have been waiting 35 minutes and still nothing. Its rather annoying.
  • melanderimelanderi Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users, Silverstars Posts: 264 Bounty Hunter
    edited February 2013
    If you're asking about your Account Guard code, please clear your cache and try logging into the website again.

    For more Account Guard info, check here.
    Pixilated Community Entity
    @Effreet in game
    Terms of Service and Rules of Conduct. Learn them, Love them
  • abloecabloec Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited February 2013
    The problem isn't the website, I have not received the e-mail containing the code yet. Everything is working fine, I have just been waiting almost an hour now for an e-mail to be able to even log in in game.

    Also after reading that account guard info, I have checked my spam folder, I checked the e-mail address associated w/ the account. I also received a e-mail regarding a customer support ticket earlier this morning so I know I can receive e-mails from you guys.
  • tristanamriustristanamrius Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    The webpage at https://support.perfectworld.com/ci/pta/login/redirect/home/p_li/cF91c2VyaWQ9YW1yZWl1cyZwX3Bhc3N3ZD0mcF9lbWFpbD1hbXJpdXNAbGl2ZS5jb20mcF9maXJzdF9uYW1lPSZwX2xhc3RfbmFtZT0mcF90aXRsZT10cmlzdGFuYW1yaXVzJnBfbGlfcGFzc3dkPXRlc3Rfc2VjcmV0X2tleQ!! has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.


    Is what the support console loads
    @amrius
  • iamtruthseekeriamtruthseeker Member, Moonstars, Neverwinter Beta Users Posts: 0 Arc User
    edited February 2013
    You really need to clear everything, ESPECIALLY the cookies after you have logged out. The after logging out then clearing the cache and cookies, log back in and try again.
    [SIGPIC][/SIGPIC]
    [ RoC | ToS | PM | Extended FAQ | Wizards Rock ]
  • ischklmeailischklmeail Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 3 Arc User
    edited February 2013
    has the beta weekend started yet?
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