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Are the Founder's Packs refundable?
ssantiagox
Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
Considering the excessive cost of these digital items I'm very curious, are they refundable? Do we get a "30 day trial" where we can cancel and have the items removed?
Post edited by ssantiagox on
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My gut instinct is that it will not be refundable, though. If they do permit refunds those refunds would likely have to be claimed before the first Beta Tests.
These kind of promotions are almost never "Taste Testing." Think of all the refunds they would be giving after the Beta Tests if there was a 30 day refund policy.
I hope they simply permit players to upgrade their package for a reduced fee after the first weekend to avoid those issues but again this information would be released tomorrow.
PWE wouldn't refund me of my Founder's Pack in their game, Raiderz, so I doubt they would give out refunds for Neverwinter's Founder's Packs.
I hope there's no refunds.
Darkfall people who preordered the game also got refunds so I think credit card companies can do a reverse charge but within a certain time period like 30-45 days. However their account was locked.
Both of these I've seen on the MMORPG.com forums.
Me too.
And why would you hope there are no refunds? Coming from a consumer that makes no sense whatsoever.
At the end of the day PWE will ultimately be held accountable to federal and state laws regarding consumer return policies.
If PWE believes the game is of high quality and they expect their customers to feel they've received value for their purchase then they should have no problem providing a refund policy on founders packages - especially during the beta program since you have NO real way to judge the product until AFTER buying.
Mass Effect 3 all over again. Remember when that person wanted to sue because they thought they weren't getting their money's worth because of the ending, claiming "false advertisement"? I say suck it up! Nobody is forcing anyone to buy the pack, and to the company's credit, they've been pretty up front and clear with what to expect from purchasing the pack.
ambisinisterr is right, though. You can't buy a pack of gum, eat all but one piece, then go back to the store and expect a refund because it lost its flavor. Getting priority access to closed beta is part of the deal, and probably the part most people initially bought the pack for in the first place.
So i really hope the NDA allows for some feedback from you guys this weekend :-) my hero of the north pack depends on it
Actually they have stated no charge for the Beta access so if that is true then no value has been gained from the pack if returned after first beta weekend.
Actually in my opinion they have not been real clear on the packs and have seen several threads started because of lack of clarity. The biggest issue I have seen raised is will mounts and pets be reskinned. I have seen plenty of community memebers with experience in other cryptic games say to expect reskins but if there was an official response I missed it.
The only unclear concern that I've seen that could be potentially life-threatening is whether or not you gt to keep all your stuff after wipes/all they way through release and beyond.