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Strange events with tickets.
faldaril
Member Posts: 67 Arc User
A few days ago I contacted you to tell you that even though my ticket was given as solved, the problem I reported was not solved (ticket 1115268), the cloak is still invisible.
After a short and useless chat with a certain "Mimosa", the ticket was reopened and the next morning it was closed again and reported as "solved".
In just one night, you solved a problem that has been reported for months and not only by me (by your admission). Strangely, however, the cloak is still invisible. I don't think it's worth adding anything else, the issue speaks for itself.
After a short and useless chat with a certain "Mimosa", the ticket was reopened and the next morning it was closed again and reported as "solved".
In just one night, you solved a problem that has been reported for months and not only by me (by your admission). Strangely, however, the cloak is still invisible. I don't think it's worth adding anything else, the issue speaks for itself.
"Siamo solo delle piadine in mano hai potenti della terra" (Cit. Complottista Anonimo Facebook)- Professional AoE Tester - Doom of Healers and Tanks
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How do I know? Because they told me.
"The ticket has been marked as "Solved" as no other information is required but you should still be able to update the ticket if you have encountered other problems related to what you have reported. While I understand the need for a fast resolution, some issues require further action from departments outside our control. Rest assured that our developers will work to resolve the issue as quickly as possible and updates regarding game fixes are posted on the official game news page (Patch notes) and forums. "
And my ticket (submitted in 2022) is now "disappeared". The above was copied from the email. The issue I reported is still not resolved. Obviously, I gave up long time ago.
The above should be their standard response template (copy and paste from somewhere). Hence, I don't think I violate forum rule. What it wrote actually did not make sense to the problem I reported.