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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

disconnect when zoning or queuing. Please help...

nudge#4735 nudge
nudge#4735
 Member Posts: 6 Arc User
in Bug Reports (PC)
I and my wife are constantly timing out and disconnecting during zoning. It sometimes only happens to one of us and we are on the same network. After getting timed out, we have to re login. It then usually says searching for characters which times out most of the time again. Then we have to log in again and it works extremely quickly.

We are in Florida. My brother is in NY. He sometimes has the same issue but rarely.

Comments

  • rockster#6227 rockster
    rockster#6227
         Member Posts: 1,860 Arc User
    edited January 23
    I'm not sure if this will help you, but I had an issue a few years back where all websites timed out and thought I was not connected when I really was and there was nothing wrong with my internet speeds. In the end the issue turned out to be my Network driver settings. There were a bunch of them enabled which were artificially slowing things down, mostly the 'EEE' and 'Green Energy' settings. A few others like shutdown/wake on LAN and Jumbo Frames also needed to be disabled. You can also set your Duplex speed setting in here. After I disabled the offending settings I never had an issue again. Bear in mind I am on a Desktop PC and not a laptop, all the energy saving green settings are mainly for devices which use batteries so if you're running Neverwinter on something like that this advice may not be of any help to you.
    Apparently pointing-out the bleeding obvious is a 'personal attack'.
  • nudge#4735 nudge
    nudge#4735
         Member Posts: 6 Arc User
    edited January 23
    thanks but already tried that =). Also tried proxy us on game options.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,410 Arc User
    edited January 23
    nudge#4735 said:

    thanks but already tried that =). Also tried proxy us on game options.

    If none of the proxy change anything, it could be your local ISP pipeline bandwidth issue.

    https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert-

    Use this to check the delay from your home to Cryptic server.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • nudge#4735 nudge
    nudge#4735
         Member Posts: 6 Arc User
    50 ms should be good... tried many times always 50 to 53 ms
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,410 Arc User
    edited January 24
    nudge#4735 said:

    50 ms should be good... tried many times always 50 to 53 ms

    That means you didn't have a problem when you did that.
    When you have the problem, do the test at that moment.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • nudge#4735 nudge
    nudge#4735
         Member Posts: 6 Arc User
    nope tested a few times and tracert still in low 50s while I am being disconnected. :(
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,152 Arc User
    Reboot comp and router lately?
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • nudge#4735 nudge
    nudge#4735
         Member Posts: 6 Arc User
    Lol, yeah... Thing is it happens to my wife too, but when we both zone together not always both of us are affected. I am wired and she is wireless and it happens more to me.
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