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Forums > Home› Neverwinter Discussion › General Discussion (PC)

HELP cant post screen shots to support

jana#2651 jana
jana#2651
 Member Posts: 688 Arc User
in General Discussion (PC)
I have had a problem with the armor reenforcements not reflecting the stats or il push they are suppose too. Once I forgot to take a screen shot first like an idiot- because I have had multi problems with this-but the ones I did, I can't upload on a ticket. Cryptic or arc suggests opening up paint before you take a screen shot but I cant open up paint while playing neverwinter-don't know if I can upload it if I did. Sometimes I can upload screen shots and sometimes-mainly-I can't, can anyone help so its not so hit and miss. I have a new computer with windows 11 and a ton of everything it needs. If you can help me I will name my next new companion after you!

Comments

  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,152 Arc User
    Open Paint if you have it to save your screenshot with. Personally, I tend to use Open Office for such things.

    Then copy the image and paste it into your missive to Support.

    To open a program while the game is running, Alt-Tab the game. That will minimalize it so that you can do other things with your computer.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,413 Arc User
    edited December 2023
    jana#2651 said:

    I have had a problem with the armor reenforcements not reflecting the stats or il push they are suppose too. Once I forgot to take a screen shot first like an idiot- because I have had multi problems with this-but the ones I did, I can't upload on a ticket. Cryptic or arc suggests opening up paint before you take a screen shot but I cant open up paint while playing neverwinter-don't know if I can upload it if I did. Sometimes I can upload screen shots and sometimes-mainly-I can't, can anyone help so its not so hit and miss. I have a new computer with windows 11 and a ton of everything it needs. If you can help me I will name my next new companion after you!

    Yes, you can open up "paint" program when you are playing Neverwinter.

    Learn how to minimize and maximize windows in windows 11. I don't use Windows 11 myself.

    https://www.cnet.com/tech/computing/windows-11-keyboard-combos-that-will-save-you-time/

    https://techcommunity.microsoft.com/t5/windows-11/how-to-take-a-screenshot-in-windows-11-4-ways/m-p/2849736

    Post edited by plasticbat on
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • johnalansimmonsjohnalansimmons Member, NW M9 Playtest Posts: 38 Arc User
    Jana, try this. Before you open the game open everything you want; Paint, Word, Google, etc. Now open the game and press ESC then select Options, then Display and then select Windowed. Now size your windowed screen to take up the whole screen except the task bar at the bottom of your screen. Now you can take screen shots and then click on Paint on your task bar at the bottom of your screen to use it without exiting the game, When done with paint click on the Neverwinter icon on the task bar to go back to the game.
  • rockster#6227 rockster
    rockster#6227
         Member Posts: 1,860 Arc User
    edited December 2023
    The way I do it is this: While in the game (already fullscreen mode) I hit B and remove all the UI. I then move the camera around and myself around and compose the picture I want to take. I then hit the PrintScreen key once. (That will keep it on your clipboard for as long as you want, as long as you don't copy anything else using printscreen/Ctrl C/Right-click copy, so you could leave it there until you logged out but chances are you will erase it by copying something else and forget you have it sitting there, so it's best to go and save it immediately. ) I then move my cursor up to the top RIGHT corner of the screen and a little '-' appears, if I click this the screen minimizes. You can also use the windows key to access your taskbar, but I prefer using the icon. It does not show to you until you hover over it, so don't look for it and think it's not there, move the mouse up there first and move it around right in the corner and it will show up, then click it and the game will minimize giving you access to your other programs.
    I then open Microdsoft Paint which I have a permanent shortcut on my taskbar for, and in the new blank panel I look for and click the "paste" icon, which looks like a clipboard. You can also use 'CRTL V', but I just use the 'paste' icon. This will insert the copied image into the blank white window. (I know you can use any photo editing software to paste into, but Microsoft Paint is extremely basic and low resources, and it does the job perfectly.) I then click the little 'save' icon and save it as a png file (you can save it as jpg or whatever you want, usually people like jpgs because they are slightly smaller in file size, I always use png, they are a tiny bit better quality but no-one will ever notice but me,) and save to a destination you remember, like your desktop or a folder you always save your new images in.

    Then when you send a ticket in or reply to one, use the attach icon/facility and locate the file you have just saved in the attach menu.
    Apparently pointing-out the bleeding obvious is a 'personal attack'.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,413 Arc User
    edited December 2023
    For me, I usually do not do full screen because I want to show people what I want them to see instead of telling them to search a particular area from the big full screen image.

    I always have a browser around and my current browser is 'Opera' (it does not matter which browser but Opera is supposed to be gamer's choice of browser). Since I also use Google app (such as gmail), I found that too much pain to bring up another program such as Paint. I bring up 'Keep' (an google app) in the browser and paste the image in a note. I can then organize which images I want to present later.

    The way I take screen shot of anything (not limited to Neverwinter) is the following:
    I am using Windows 10.
    Win-key + Shift + s
    A white '+' will appear.
    I can draw the rectangle to frame whatever I want to capture.
    Then, paste (CTRL-V) to the google 'Keep' note.

    You can paste (CTRL-V) to 'Paint' too.

    Post edited by plasticbat on
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • jana#2651 jana
    jana#2651
         Member Posts: 688 Arc User
    Hey Thank You Thank You all of you!!!! I am going to copy it everyone of your suggestions in a notebook right now and see which ones work for me. I greatly appreciate all the time it took for your answers. I never knew I could minimalize the screen while playing NeverWinter. Thank you again. I use Opera myself Plasticbat, for years now.
  • jana#2651 jana
    jana#2651
         Member Posts: 688 Arc User
    You guys rock, and thanks for that website for windows 11 Plasticbat-that was great-so easy to minimalize the window with 11 and it showed how do get a windows 10 feel which I prefer.
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