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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Unable to authenticate: Lost connection to Account Server

nuclearninja1nuclearninja1 Member, NW M9 Playtest Posts: 64 Arc User
in General Discussion (PC)
This morning I logged in and downloaded the patch(12/14/23); but the site was still down for maintenance. I tried later; but the auto updater kept running. Finally; it opened the login page, but it said "The website is experiencing technical difficulties. Normal game play is not affected.". I logged in and it brought up a window; " Unable to authenticate: Lost connection to Account Server." My brother and I are having the same problem. I called a friend and he had no trouble getting on. I had no trouble yesterday, just after today's patch. HELP!

Comments

  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    When your location has problem to connect and others don't, it usually is a routing problem. i.e. router/modem cached an older route information and not changed in time. I would try reboot the router/modem.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • bearmore961bearmore961 Member, NW M9 Playtest Posts: 4 Arc User
    EXACT same has happened to me. Been going on 7hrs now. Tried resetting router and even uninstall reinstall of ARC and Neverwinter. NOTHING...... Apparently ARC has shut down all their support pages as well being they all come up dead links. Smart on their part since I know they get swamped with severe problems and don't want to deal with them.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    edited December 2023
    bearmore961 said:

    EXACT same has happened to me. Been going on 7hrs now. Tried resetting router and even uninstall reinstall of ARC and Neverwinter. NOTHING...... Apparently ARC has shut down all their support pages as well being they all come up dead links. Smart on their part since I know they get swamped with severe problems and don't want to deal with them.

    I have no problem getting into their support link (I don't live in US). Based on what it gathered so far, it is not a simple router/modem routing issue but a greater ISP issue. Probably, an ISP region is not able to route to the game server.

    Try:

    tracert patchserver.crypticstudios.com
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    edited December 2023
    This is their support link regarding tracert.

    https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert-

    Since you have problem to get there, the following is the screen shot of that link.

    patchserver.crypticstudios.com is the server you care about.


    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • bearmore961bearmore961 Member, NW M9 Playtest Posts: 4 Arc User
    Just ran that and got "request timed out" for 10-30. What that means is beyond me. I just know it is getting very frustrating being the Winter Festival has started and there are dailies.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    edited December 2023
    bearmore961 said:

    Just ran that and got "request timed out" for 10-30. What that means is beyond me. I just know it is getting very frustrating being the Winter Festival has started and there are dailies.

    That means there is a broken connection between your ISP to Cryptic's ISP. This is not necessary either ISP's fault. It is the gateway in between has problem. There are many jumps from your home to Cryptic server, both end of the ISP has no direct control.

    https://www.thousandeyes.com/outages/

    You may or may not be in the outage area. If the route from your home to Cryptic goes through the outage hub in those area, you would have problem.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • shadrakt2shadrakt2 Member Posts: 151 Arc User
    Thanks @plasticbat, I'm having the same issue all of a sudden. Several steps in the report timing out. So what do we do, just wait for them to resolve the issue?
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    edited December 2023
    shadrakt2 said:

    Thanks @plasticbat, I'm having the same issue all of a sudden. Several steps in the report timing out. So what do we do, just wait for them to resolve the issue?

    Well, you can't do anything. Cryptic can't do anything. Hence, wait for the internet to recover and/or re-route itself.
    On the other hand, if you know how to re-route yourself (such as using VPN or proxy server), it can be a temp solution.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • jana#2651 jana
    jana#2651
         Member Posts: 686 Arc User
    Why on earth would you have to hit magnifying glass first, is that for windows or a mac?
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    edited December 2023
    jana#2651 said:

    Why on earth would you have to hit magnifying glass first, is that for windows or a mac?

    Obviously, it is windows 10. If you don't click there, can you type anything in it?





    This is magnifying glass.



    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • bahramnimabahramnima Member Posts: 2 Arc User
    i also got this problem 4 days ago, when i click the launcher it goes into downloading and says it is updating the launcher but it is endless download, it start as 110mb goes down to 30mb and then it says try connecting and start downloading again, i waited for 3hours and no result, i contacted support and they are saying it is my ISP but other mmos like gw2,swtor,dcuo etc are working fine only neverwinter all of sudden is not launching, i do not know what to do about it, really sucks.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    bahramnima said:

    i also got this problem 4 days ago, when i click the launcher it goes into downloading and says it is updating the launcher but it is endless download, it start as 110mb goes down to 30mb and then it says try connecting and start downloading again, i waited for 3hours and no result, i contacted support and they are saying it is my ISP but other mmos like gw2,swtor,dcuo etc are working fine only neverwinter all of sudden is not launching, i do not know what to do about it, really sucks.

    Read the fifth post in this thread.
    You reach different mmo sites with different route.
    It is like the highway to New York is close and it does not mean you can't go to Chicago.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • melotai#0794 melotai
    melotai#0794
         Member Posts: 281 Arc User
    Had same in game disconnect problem for the first day coming back to the game on all toons after four months. no problems today though.
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