Demon Web Pits Awards Does Not Give What It Shows

autumnwitch · August 2023

I have to admit I am a little salty about this.

On the Campaign Progress Bar it clearly states that that fifth award is both the House Baenre Brooch & Wrap (see image .) but we are awarded the Engineer's Pendant & Chain. The whole entire reason I busted my hump (and spent real money ) was to get the former set for my main (wizard). The latter set (Engineer) is far inferior. Come on guys please either give us what you show us as an award or make it clear what we are actually getting.

rockster · August 2023

Another example of the tooltips being incorrect and scr3wing players around. They'll fob it off, change the tooltip and that will be it. It's a constant ongoing problem with tooltip data entry I've banged-on about for a very long time but they keep doing it.

edit: what's most likely happened is they've entered the wrong items in the description, I'm guessing the title in orange at the top is correct ("engineer's essentials") which in retrospect indicates that what you got was correct, but the two items in orange are incorrectly entered by whoever did the data entry.

autumnwitch · August 2023

rockster#6227 said:
Another example of the tooltips being incorrect and scr3wing players around. They'll fob it off, change the tooltip and that will be it. It's a constant ongoing problem with tooltip data entry I've banged-on about for a very long time but they keep doing it.

edit: what's most likely happened is they've entered the wrong items in the description, I'm guessing the title in orange at the top is correct ("engineer's essentials") which in retrospect indicates that what you got was correct, but the two items in orange are incorrectly entered by whoever did the data entry.

In the collections section they also states those two items (House Baenre Brooch & Wrap) drop in the campaign and the engineer set is purchased in the campaign store. So they have it wrong in two places. Sigh.

rockster · August 2023

Yea. They're hopeless. Well not all of them there, just whoever does the tooltips and text data entry. At this point they need firing. No other company would tolerate this many continuous errors. But try to push for what you were promised and expecting and invested in, and you'll hit a brick wall and they'll just change the text to match what you got and say it's all been resolved have a nice day.

dafusch1337 · August 2023

OMG is this happening to everybody?

@percemer pls confirm if this is a bug or ment to be.

callumf · August 2023

autumnwitch said:
I have to admit I am a little salty about this.

On the Campaign Progress Bar it clearly states that that fifth award is both the House Baenre Brooch & Wrap (see image .) but we are awarded the Engineer's Pendant & Chain. The whole entire reason I busted my hump (and spent real money ) was to get the former set for my main (wizard). The latter set (Engineer) is far inferior. Come on guys please either give us what you show us as an award or make it clear what we are actually getting.

Ive been looking forward to getting this set myself.

I am now really disappointed.

This is why players leave NW.

dafusch1337 · August 2023

Can anybody confirm this for PC? (the screenshots is from a console - and this post is in the PC section)

It seems to be an issue on PS > https://www.arcgames.com/en/forums/neverwinter#/discussion/1267456/demonweb-pits-5th-milestone-reward

PS:I asked around in different alliances. Confirmed! Its the same for PC version.

percemer · August 2023

Greetings,

It seems that there is unfortunately a tooltip issue.

The House Baenre items are unlocked in the campaign store at the end of the campaign.

I will escalate this issue. We apologize for the confusion.

Regards,

dafusch1337 · August 2023

Thank you for the clarification, but you missing out of something if you read the comment from callumf - its not only the tooltip:

In the collections section they also states those two items (House Baenre Brooch & Wrap) drop in the campaign and the engineer set is purchased in the campaign store. So they have it wrong in two places. Sigh.

rockster · August 2023

They're both effectively classed as tooltips. Anywhere in the game where there are textual explanations or descriptions of an item within the game it can be referred to as a tooltip, even if it's not in a little box popping-up on its own when you hover over something. At least that's my understanding and how I refer to all info we have to read, which is after all, just data entry someone has done in an office from a list; they get a job allocated to them to enter text in a field which describes something, it gets incorporated into the game code for that build and loaded onto the live server for us to read. So it's all work by the same person or people and they keep making these errors all the time and have done for years.

edit: I used to work as a data processor years and years ago. For a government agency. I could not make any errors, we were expected to be accurate 100% of the time. Anyway, when doing data entry you read from one thing and type into another thing and save it to file, whatever that digital file is. I imagine they are reading from whatever list or source they have and they just either get it wrong by accident or being bad at their job and not concentrating and type the wrong thing, OR the person or people who compile the data for the people to enter and compile it and organize the source data to give to the data entry people are the ones who are making the errors and they are miscommunicating with or misunderstanding those above them who are giving them the initial instructions on what to put in the list for the data entry people. So maybe the data entry people are doing exactly what they're told, but the material they're being given to process is inaccurate. We need to remember also that since covid they are all working from home remotely and they aren't face to face, they are as far as I know all relying on zoom calls and emails and they just maybe are not organized and have rubbish systems in place with no double-checking and verification prior to the final work being done. But at the end of the day it is us the players who rely on this information because we make purchases based on it and spend loads of time investing energy in grinding for it, or whatever, you know how it is, and it is only us who suffer, not them. They need to get it together and stop making these totally avoidable mistakes.

dafusch1337 · August 2023

rockster#6227 said:
They're both effectively classed as tooltips.

Now you said it, its clear to me as well. My bad

Demon Web Pits Awards Does Not Give What It Shows

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