Years later, the Hallaster statue still doesn't have a slot in Stronghold

rockster · November 2022

I tried to find the OG thread posted on this but it looks like it's gone now. Simple question which we deserve an answer to: When will we be able to place the Hallaster statue in our Stronghold? There STILL is not a slot for it in statue inventory all these years after waiting for it to be done. It is such a simple thing to do. A bunch of us paid a fortune to buy these on the Auction House to put in our Strongholds and have them sitting in our inventories taking-up space and can't put them anywhere, can we PLEASE get a slot for them so we can finally use them?

greywynd · November 2022

There's a lot of things intended for the Hall in the stronghold that can't be placed. Not a priority fix, apparently.

rockster · November 2022

Well they've made it clear they have no plans to do major rework on the Strongholds for a long time so we can rule-out them fixing this stuff in amongst all of that which would likely be the case, so the only thing left is to request it is fixed individually.

edit: after so many years of this being a problem it should be a priority, plus it's not a hard fix to add a slot. All I know is if no-one asks, it won't happen.

greywynd · November 2022

All the bugs should be a priority to be fixed. Unless it breaks the game, it takes a number and waits in line. Unfortunately, the clerk running the window that line leads to is on a perpetual break.

rockster · November 2022

I think the line has come and gone 1,000 times since this issue was first raised.

rockster · November 2022

@percemer - no response?

masteroga · November 2022

How much is a fortune?

rockster · November 2022

@percemer they're still selling them on the AH in the stronghold decorations section to unsuspecting people who don't realize they won't be able to use them. When will this be fixed? When will we be able to use them? If not why. No-one has ever bothered to tell us what the issue is. Something in the game is broken and it doesn't work and we want to use them. We've waited long enough and been patient long enough.

percemer · November 2022

rockster#6227 said:
@percemer they're still selling them on the AH in the stronghold decorations section to unsuspecting people who don't realize they won't be able to use them. When will this be fixed? When will we be able to use them? If not why. No-one has ever bothered to tell us what the issue is. Something in the game is broken and it doesn't work and we want to use them. We've waited long enough and been patient long enough.

Hello,

Is it a list of all items that cannot be placed please?

I checked my previous reports and it seems that we are aware of issues affecting:

Plundered Thayan Statue
The Calm Mage
Tesla Coil
The Mad Mage
Haunting Soul Lantern (cannot be added in the Warehouse)

Feel free to report any items that would also be affected by this issue and that are not already in my list.

Thanks,

rockster · November 2022

percemer said:

rockster#6227 said:
@percemer they're still selling them on the AH in the stronghold decorations section to unsuspecting people who don't realize they won't be able to use them. When will this be fixed? When will we be able to use them? If not why. No-one has ever bothered to tell us what the issue is. Something in the game is broken and it doesn't work and we want to use them. We've waited long enough and been patient long enough.

Hello,

Is it a list of all items that cannot be placed please?

I checked my previous reports and it seems that we are aware of issues affecting:
Plundered Thayan Statue
The Calm Mage
Tesla Coil
The Mad Mage
Haunting Soul Lantern (cannot be added in the Warehouse)
Feel free to report any items that would also be affected by this issue and that are not already in my list.

Thanks,

Thanks for responding, I appreciate it. There are a couple of items people have referred to in the past which are unable to be used although the only one I can recall off the top of my head is the Tesla Coil. I don't know what it is, just that someone told me they had one and could not use it.

As far as the Thayan Plundered Statue goes, I've got 4 of those and they are placeable in all 6 possible positions and scale correctly to the appropriate place, I have one in the largest scaled position near the fireplace, one near the door which is scaled down slightly and just now I logged in and put one in the smallest place by the stairs where they are scaled down the smallest and it placed there fine with no issues, the only thing I noticed was it was facing inwards at the same angle as the walls and not on an angle like the statue I have on the other side, but this may be by desgin. In any case, I don't know that there is an actual problem with the Plundered Thayan Statue as it has a place to put it in the inventory and can be placed in all possible positions. There must be some other issue I'm not aware of maybe. It does have an entry in the inventory list and placement list, as shown here:

The issue with the Statue of Halaster is that there is no spot for it in the warehouse inventory so therefore it cannot be donated to the warehouse or placed anywhere and it also does not appear in any of the lists in any of the positions when in placement mode either, so it does not exist at all as far as the Stronghold system goes. The item exists and is ready to use but it cannot be donated or placed.

While I was logged in I opened the decorator and had a look at the lists and found something strange, not sure if it will help. On the very small statue places by the stairs when I look at the possible placements list (all of them, both things I do not have and things I do) the list appears to me the same as the list in the donate-to-warehouse list at the decorator when you are just donating something and need to put it in the inventory. But when I went to the two larger positions and looked at the possibles (by the door and by the fireplace) I saw extra ones which are not on the other list, some placeholders and some strange names one which is repeated. This one is called "Cache of Treasures". In one spot it has an icon, and above it in the list the same name is repeated again but with no icon. Here are two images showing the two entries in the list. First image shows this item name with an icon, second one shows the item name above it in the list with no icon, both images also show placeholders in the list etc. Obviously the same name should not be repeated twice in the list, something is wrong there.

So the one item is in two places with the same name which looks strange, one with an icon and one without.
And the donate-to-warehouse list (and the decorate placement list for the smallest statue items by the stairs) is different from the placement list for the two larger sizes by the fireplace and by the door, which both have extra items not shown in the DONATE list or the placement list for the smallest position. And some of those names seem strange as well. D20? What is that?

So I can already see an issue where some but not all of the places to put statues do have names but which do not exist at all in the main donation inventory list and therefore would not be able to be donated to the warehouse in the first place (and therefore cannot be used if they can't be added to begin with).

There is one other issue with objects in there I can see which is one wall picture is not hanging correctly and sitting a foot or so out from the wall, I don't know what the image is called but took a screenshot of both it coming out from the wall and the front of it so someone there can work it out.

These are all the only issues I can find aside from the main one I'm raising which is the Statue of Halaster has no place to donate it to the warehouse and therefore cannot be used.

Is there any sort of timeline on fixing of this (3 months, 6 months, 1 year) or will you keep us actively informed. We really need to know this. Because the last thing we need is for it to just be forgotten and drift into obscurity again as it's happened too many times already. If we have a rough timeframe we can just sit and wait and be patient until that timeframe has expired. Thanks @percemer

plan009 · November 2022

@percemer I’ve had no problems with a Thayan statue (don’t know if it’s different from Plundered one), but The Halaster Statue, Tesla Coil, The Calm Mage and The Mad Mage, all, can’t be added to the warehouse like you have noted on that lantern. They all just gather dust in inv or get sold back and forth.

percemer · December 2022

Greetings,

Thanks for all the details!

And it seems that the issue that effected the Plundered Thayan Statue was fixed.

Regards,

rockster · December 2022

percemer said:
Greetings,

Thanks for all the details!

And it seems that the issue that effected the Plundered Thayan Statue was fixed.

Regards,

So is there a (very) rough timeline we can be given so we can sit and patiently wait, or do we need to keep bringing it up again and again so it doesn't get forgotten.

greywynd · December 2022

rockster#6227 said:

So is there a (very) rough timeline we can be given so we can sit and patiently wait, or do we need to keep bringing it up again and again so it doesn't get forgotten.

They don't give timelines. Just "soon" (which can take years, as shown between the release of the paladin and the bard).

rockster · December 2022

it's already been years. we need to know when it will be fixed.

greywynd · December 2022

Soon...

rockster · December 2022

any news @percemer ?

rockster · December 2022

@percemer any news yet?

rockster · January 2023

Any news yet @Percemer? It's been ages.

rockster · January 2023

@percemer any news yet please?

percemer · January 2023

Greetings,

I recently updated our internal information regarding this issue, but we unfortunately still cannot plan when it will be fixed.

Please note that this issue does not affect the gameplay or the game experience, the priority is therefore lower than some other issues.

Thanks again for your patience!

Regards,

rockster · January 2023

Thanks for the reply. It does in fact affect the gameplay experience, this statement is incorrect, as anything does affect this when it is not working as intended. If it's in the game and is broken or not working, it affects us all in a negative manner and makes us unhappy. The gameplay experience is not simply combat, the players know this and the devs should also know this. There are many aspects to this game besides simply the combat side of things, so any item which is part of the game which does not function properly negatively impacts the game experience and the players enjoyment of the game and ultimately their return on their financial investment into the game.

I would also ask this extremely important question: that when considering how many YEARS this has been a problem and not functioning, WHEN does it actually become a priority?

I take it that this is not something which is going to be attended to at ALL from this answer so I will unfortunately have to keep asking because it will once again get forgotten and drop to the bottom of the list and eventually disappear again for a second time. This is why I have to keep asking. I don't enjoy it, but I have to if it's ever going to be fixed. And believe me, it will get fixed. As I stated earlier if we got some kind of vague time frame (even one year or two years) we could just forget about it for a while and wait, but this answer means it is not getting fixed at all so we need to keep asking. Eventually someone will fix it if we ask often enough, if only to shut us up. I will also start bombarding support with continual tickets on it. It would be easier to just make the slots in the warehouse and be done with it and allow the existing items to become usable as they were designed to be, but seeing they have no intention of doing it and the will is not there, it will unfortunately turn into a long unpleasant saga for everyone concerned. Thanks again.

plan009 · January 2023

Agreed. I’d like to just see what the Tesla coils look like in my private alt guild. I’ve had that and the Halaster statue and portraits sitting around for years and it’s annoying. That right there affects the experience - wasted bag space and not getting to see your cool “new”, lol, thing. Certain outfits like the devil wings one don’t affect the experience either, oh wait, yes they do. Ok, time to give everyone the same generic clothes, mounts, comps, make all buildings and trees look exactly the same and so on - doesn’t affect gameplay, but does, absolutely, affect experience.

Being years old (mid 2019), this a top priority bug only behind the other older bugs that were never fixed and never will be according to that “logic”. Thanks, Rockster for taking the time to take this on. I’m posting to support that.

rockster · January 2023

@plan009 It's an extremely bad look for the company and only makes them look lazy and most importantly totally incompetent, especially seeing this is a simple thing to fix. As someone who has loved and supported this game since mod 2 the absolute disdain shown to the players in actions like this makes my blood boil. How long does this have to be broken before they finally see it as any sort of priority? 10 years, 20? You going to leave it broken forever because you just don't give a sh !t about the players who spent a fortune on an item in your game which doesn't work? It's broken for years but we don't care, just leave it broken, if we ignore it it will go away. Shameful, shameful, shameful. I sent my first ticket to support and they got back to me yesterday and asked me to post about it in the forum (that's just their standard response, I know). I'll refrain from doing this because there is this one here already. They said they would pass it along up the chain. I then got an email asking me to rate my support, I gave them a really low grade and the following notification said they would look into it and see what they could do better. I'll keep on it until it's fixed. I think Twitter and other social media is a good option. This has gone on long enough.

plan009 · January 2023

Yeah and I think the older the bug, the lower the priority gets. Considering this is a 3.5+ year old bug, it’ll get priority in 7 years, but by then it’ll be older so it’ll be 14 years for priority and so on, lol. At the very least, they should give us extra bag space to hold these unusable items until they fix it, then they can take away the bag space.

Joking (sort of) aside, fix this. So deleting half the game, including side areas in places like Malabog, took priority over fixing bugs like this?

plasticbat · January 2023

If it is not fixed for years, they are not going to fix it. They are going to 'fix' it by eliminating it. They may "fix" it by allowing you to trade it for (say) AD.

rockster · January 2023

I already contacted Gearbox main twitter. Just the first step of many. I'm thinking of creating a new twitter account specially for Neverwinter bugs not fixed and @ every company's twitter account connected to the game and using all the # tags in each tweet. Haven't started looking at facebook or elsewhere yet. This is not going away until it's fixed. It's small and simple and fixable, they can effing fix it. Devs have been asked repeatedly about when Strongholds will be fixed/overhauled and they have repeatedly replied in livestreams that it is not on the radar for now, they have no intention of doing anything to Strongholds to develop it, it doesn't have any place in the calendar at all for the foreseeable future. But this is a regular bug, items are broken and not working which we should be using in the game and have a right to use, independent of large scale development of an area, and cannot use due to incompetence or laziness or out of control ego, so this means there is a need to keep pushing on this and get them to fix it independently from any Stronghold work generally, because they have already stated they do not intend working on Strongholds as an umbrella project in itself so we are wasting our time expecting it may be fixed within a larger Stronghold re-work. It has to be fixed separately if it's going to be fixed at all. We pay money to the game, we expect bugs to be fixed and things to work and deserve that at the very least.

This is all about the priorities set by the devs, they can do it if they want to, they're just being bloody-minded and ignoring this because they don't see it as important. The players think otherwise. It's been broken for years, it needs fixing, we have been extremely patient, more than patient, reported it, they knew about it, they ignored it, we ask now years later and they ignored it again, finally answer and it's "we don't care". Not. Good. Enough.

#FixIt

rockster · January 2023

For the record and for ref when Gearbox reads this, this is the current list for the Statue of Halaster for sale on the Auction House and prices as at 12th Jan 2023. No-one can use them, people are paying enormous amounts for it not knowing it's broken, and they are going to be expecting to be able to place it in their stronghold when they buy it and be ultra-upset when they find out they can't because there is no way to donate it. Is that what you want, unhappy players? We do not play and pay for this game to be unhappy and feel cheated and ignored. This is a company which is supposed to provide entertainment and make people happy, not the other way around. Every time I run past the statue of Halaster in Lair of the Mad Mage (it appears a couple of times in rooms you go through) or elsewhere and see it standing there, it makes me furious I have it and can't use it. It leaves a very nasty taste in your mouth and not what I want to feel when I play the game. I want to finally use it. 3 years this has been going on and no explanation or fix for it. We have been patient and it has gotten us nowhere. Either 1: give us a timeline when it will be done or 2. if there is a valid reason it cannot be fixed, stop ghosting us and tell us why that is and remedy it by giving us some compensation for it. Treat the players with respect.

rockster · January 2023

Still can't use my statue.

strathkin · January 2023

Reserved for closely related, although completely different issue:
https://www.arcgames.com/en/forums/neverwinter/#/discussion/1266706/bug-sh-decorations-cant-be-made-temp-stronghold-vendors-dont-sell/

Years later, the Hallaster statue still doesn't have a slot in Stronghold

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