test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Issues since last update

erza1120erza1120 Member Posts: 18 Arc User
in Peer to Peer Tech Forum
Hi all Has anyone have been having issues with their game after the patch?
1st it was the game started up and it was a black screen thanks to a post on the forms that was fixed.
2nd now my game disconnects or crashes, sometimes it will log out of the character sheet and I would have to sign in, again. My characters will move slow or they would move the the game freezes then move rise repeat. I checked my WIFI and so I know it's not my connection I tried to check the crash form but I had a hard time understand how to fix the Issue. I tried installing the game, I also did a Force verify and that didn't work. can anyone help me?
Tagged:

Comments

  • tharuce#2140 tharuce
    tharuce#2140
         Member Posts: 3 Arc User
    its not just you, and i cannot send support ticket as i refuse to allow cookies on my device, and the system will not let me into report tickets without allowing cookies.
  • erza1120erza1120 Member Posts: 18 Arc User
    tharuce#2140 said:

    its not just you, and I cannot send support ticket as I refuse to allow cookies on my device, and the system will not let me into report tickets without allowing cookies.

    Can't you use your computer or a laptop to send a ticket? I don't use my phone to send tickets.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    erza1120 said:

    tharuce#2140 said:

    its not just you, and I cannot send support ticket as I refuse to allow cookies on my device, and the system will not let me into report tickets without allowing cookies.

    Can't you use your computer or a laptop to send a ticket? I don't use my phone to send tickets.
    He does not want cookie anywhere.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • erza1120erza1120 Member Posts: 18 Arc User
    edited October 2021
    plasticbat said:

    erza1120 said:

    tharuce#2140 said:

    its not just you, and I cannot send support ticket as I refuse to allow cookies on my device, and the system will not let me into report tickets without allowing cookies.

    Can't you use your computer or a laptop to send a ticket? I don't use my phone to send tickets.
    He does not want cookie anywhere.
    Oh ok. He can delete the cookies after he send his ticket.

  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,405 Arc User
    edited October 2021
    erza1120 said:

    plasticbat said:

    erza1120 said:

    tharuce#2140 said:

    its not just you, and I cannot send support ticket as I refuse to allow cookies on my device, and the system will not let me into report tickets without allowing cookies.

    Can't you use your computer or a laptop to send a ticket? I don't use my phone to send tickets.
    He does not want cookie anywhere.
    Oh ok. He can delete the cookies after he send his ticket.

    He does not want to loose any security during the period he was working on the ticket especially loosing that to Cryptic. i.e. he refused to accept Cryptic's cookie even for a brief period of time.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • percemerpercemer Member, Neverwinter Moderator Posts: 1,048 Arc User
    edited October 2021
    Greetings,

    Could you please try this method:

    • On the launcher, click on "Options"
    • Turn off "On-demand patching"
    • Turn on "Force verify"
    • Click on "Save"

    Note: This will download the entire game, if you have not already done so (~33GB), and it will remove in game patching which can sometimes cause some issues.

    If the issue persists, please contact the Customer Support team. If you declined the Cookie Policy, you can email this team directly at support@perfectworld.com - or according to your language:
    DE: support-german@perfectworld.com
    FR: support-french@perfectworld.com
    IT: support-italian@perfectworld.com
    RU: support-russian@perfectworld.com

    Regards,
    Percemer
    EU Community Manager @ Gearbox Publishing
    ----------
    Neverwinter: Discord - Facebook - Twitter - YouTube - Customer Support - Terms of Service
  • erza1120erza1120 Member Posts: 18 Arc User
    plasticbat said:

    erza1120 said:

    plasticbat said:

    erza1120 said:

    tharuce#2140 said:

    its not just you, and I cannot send support ticket as I refuse to allow cookies on my device, and the system will not let me into report tickets without allowing cookies.

    Can't you use your computer or a laptop to send a ticket? I don't use my phone to send tickets.
    He does not want cookie anywhere.
    Oh ok. He can delete the cookies after he send his ticket.

    He does not want to loose any security during the period he was working on the ticket especially loosing that to Cryptic. i.e. he refused to accept Cryptic's cookie even for a brief period of time.
    I don't understand how he could lose any security while sending a ticket, when I send a ticket I used cookies buy I don't lose any security when I send a ticket but that's fine he doesn't have to use the cookies if he doesn't want to.
  • erza1120erza1120 Member Posts: 18 Arc User
    percemer said:

    Greetings,

    Could you please try this method:

    • On the launcher, click on "Options"
    • Turn off "On-demand patching"
    • Turn on "Force verify"
    • Click on "Save"

    Note: This will download the entire game, if you have not already done so (~33GB), and it will remove in game patching which can sometimes cause some issues.

    If the issue persists, please contact the Customer Support team. If you declined the Cookie Policy, you can email this team directly at support@perfectworld.com - or according to your language:
    DE: support-german@perfectworld.com
    FR: support-french@perfectworld.com
    IT: support-italian@perfectworld.com
    RU: support-russian@perfectworld.com

    Regards,

    I tried that and it didn't work. I used the proxy and that seemed to somehow work although sometimes the same issues happens but not a lot like it use it.
  • gamgzy#8454 gamgzy
    gamgzy#8454
         Member Posts: 15 Arc User
    Since the update i've been getting multiple error messages on character load: "cannot equip any more of this item" in red text. Happens on Alts too. Anyone else getting this? Anyone have any ideas on a solution? Doesn't appear to be loadouts...
  • bonbonfiendbonbonfiend Member Posts: 21 Arc User
    > @gamgzy#8454 said:
    > Since the update i've been getting multiple error messages on character load: "cannot equip any more of this item" in red text. Happens on Alts too. Anyone else getting this? Anyone have any ideas on a solution? Doesn't appear to be loadouts...



    Pretty sure that is your temporary enchantments attempting to load into the slots. If you have non temp ones slotted this happens. At least to my main. My alts still have the temps.
  • gamgzy#8454 gamgzy
    gamgzy#8454
         Member Posts: 15 Arc User
    Pretty sure that is your temporary enchantments attempting to load into the slots. If you have non temp ones slotted this happens. At least to my main. My alts still have the temps.


    Yep, bang on, many thanks.
  • hateinside#8004 hateinside
    hateinside#8004
         Member Posts: 4 Arc User
    Since the new mod I am glitched on queue, everytime I try to do a random Queue, I am kicked after the countdown is over, even after accept, dont know what to do, and I am a dps,so, 2 hour everytime to find a match
  • graybeard#0732 graybeard
    graybeard#0732
         Member Posts: 1 New User
    PS4 Connection to login server timed out
    I have been unable to play NW for about a week now. Anyone else seeing this error?
  • luffyhaki123luffyhaki123 Member Posts: 68 Arc User
    is anyone getting weird audio issues with neverwinter? all games are fine but neverwinter.
  • zevennighthawk#3428 zevennighthawk
    zevennighthawk#3428
         Member Posts: 1 New User
    Is anyone else missing visuals on PC? Temporary items like crates, gates, wagons, tables, certain walls and doors, even some quest items are completely invisible and I get stuck a LOT! I've tried uninstalling and reinstalling, updating my drivers and software, optimizing my graphics, etc. My wife plays on her laptop and has no issues at all. I submitted a ticket but I know those can be slow to get resolved.
Sign In or Register to comment.