ive tried to purchase wild storm elixir from the vault of piety using ardent coins and it keeps using the ardent coins but i dont receive the elixir's. ive tried on several of my alt characters, some of them say failure to purchase, but most just show one elixir pop up on the right side of the screen but it dosent show in my inventory, and regardless if it says purchase fail or just have the elixir show as purchased but not being in inventory it still spends the ardent coins.
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If it is your alt characters, did you check their potion slot?
For me, if it fails to purchase, it usually means my inventory is filled up.
If it fails to show in inventory, it usually means it went to the potion slot.
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This is where you want to go:
https://www.arcgames.com/en/forums/neverwinter/#/categories/bug-reports-xbox-one