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Broken collar refinement

My lvl80 Barbarian is trying to refine a Sturdy Crescent Collar from 2 to 3. I have the required Marks of potency and enough Insignia Powder and Shards of Empowerment. The Refinement Bar is full at 100,000 and claims no more is needed. However the Reagent Message says "Until the Refining Points bar is filled, this item cannot be upgraded." What's going on? Please fix this.

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