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100% companion coupon mistake gives a giant unintended boost to only select players.
clearenxr72
Member Posts: 7 Arc User
This post is intended to shred light onto the unintended and massive boost that ARC has given to only a few select players in the game in the form of the 100% off companion coupon.
To summarize the mistake; The Golden Companion bundle that is 14,000 zen could be bought for free with a 100% off coupon that was given to players back in September of last year. Once bought with the coupon the packs become bound to account but then the items inside become unbound once they are opened and selected, which means that every single item in that 14,000 zen item (or 10.5 million ad exchange with a two month waiting period) could be then sold on the AH. This lead to an unfair, and unintended advantage for any player who was sitting on their coupon for a singular companion that would of been bound to account.
We should mention the intent of the 100% off companion coupon, which was initially stated here; https://www.arcgames.com/en/games/neverwinter/news/detail/11477413 . The intended purpose was to give help to players who were adjusting to a new system, and the intent of the coupon was to make the rewards bound to account. The intent is clear, and the application was wrongfully applied to the golden companion pack.
The consequences of this are evident; a select few players got a 10.5 million AD advantage over other players. This advantage is the equivalent of 105 days of rough AD refinement.
The response from the GM's are clear in a customer service response I received; "I've read your concern about the two pieces of Golden Companion Pack that you purchased and how other players are able to obtain them using the 100% Any Companion Coupon. While we still do not have information from the developers about what happened, i'm afraid there is no instruction about being able to refund players with this. The packs you purchased are permanently applied to your account and it applies to every companion choice packs in the game. Sorry about that." This unintended and unfair advantage only a select few players received is permanent, and they are unwilling to undo their mistake or help undo purchases made before the knowledge of those mistakes were made public. The worse part of this is the lack of communication about their error to the community, because there is no official public post where they acknowledge this is a mistake or if this was intended. They are keeping quiet, and hoping this instance just breezes by and their lack of testing and accountability goes unnoticed.
In closing, I would hope the developers make a public statement about their mistake. I would hope they take actions to either fix it, or reward everyone equally and not just a very lucky few who were allowed to claim an item that was not intended to be claimed for free.
To summarize the mistake; The Golden Companion bundle that is 14,000 zen could be bought for free with a 100% off coupon that was given to players back in September of last year. Once bought with the coupon the packs become bound to account but then the items inside become unbound once they are opened and selected, which means that every single item in that 14,000 zen item (or 10.5 million ad exchange with a two month waiting period) could be then sold on the AH. This lead to an unfair, and unintended advantage for any player who was sitting on their coupon for a singular companion that would of been bound to account.
We should mention the intent of the 100% off companion coupon, which was initially stated here; https://www.arcgames.com/en/games/neverwinter/news/detail/11477413 . The intended purpose was to give help to players who were adjusting to a new system, and the intent of the coupon was to make the rewards bound to account. The intent is clear, and the application was wrongfully applied to the golden companion pack.
The consequences of this are evident; a select few players got a 10.5 million AD advantage over other players. This advantage is the equivalent of 105 days of rough AD refinement.
The response from the GM's are clear in a customer service response I received; "I've read your concern about the two pieces of Golden Companion Pack that you purchased and how other players are able to obtain them using the 100% Any Companion Coupon. While we still do not have information from the developers about what happened, i'm afraid there is no instruction about being able to refund players with this. The packs you purchased are permanently applied to your account and it applies to every companion choice packs in the game. Sorry about that." This unintended and unfair advantage only a select few players received is permanent, and they are unwilling to undo their mistake or help undo purchases made before the knowledge of those mistakes were made public. The worse part of this is the lack of communication about their error to the community, because there is no official public post where they acknowledge this is a mistake or if this was intended. They are keeping quiet, and hoping this instance just breezes by and their lack of testing and accountability goes unnoticed.
In closing, I would hope the developers make a public statement about their mistake. I would hope they take actions to either fix it, or reward everyone equally and not just a very lucky few who were allowed to claim an item that was not intended to be claimed for free.
4
Comments
2. It is the item from Zen store states how it is bound regardless how much you pay for it. It is not the coupon which states how the item will bound. When the 100% coupon came out, the item purchased at that time was not bound at all but it was also not account wide.
3. For those who pay full price to buy it, should it be bound?
4. For those who pay current 30% off price to buy it, should it be bound?
5. For those who use 25% off coupon to buy it, should it be bound?
6. For those who use 50% off coupon to buy it, should it be bound? Are they considered to have 5.5 million AD advantage?
7. For those who may buy it in the coming Zen store sales (if the item is still available) for (say) 40% off, should it be bound?
There should only be one answer of all the "should it be bound" question. Either yes or no.
I don't see the 100% off coupon should be treated differently.
I can't see these select few having an unfair advantage mainly because if they've been sitting on a free companion coupon for this long means they probably haven't had anything worthwhile to spend it on until now. Saying it's not fair and expecting them to reward everyone equally sounds so childish.
If it's only a select few who got the pack free then it shouldn't be a big deal. I'm sure it's hard for some people who spent money to congratulate others for their unexpected winfall, but it doesn't mean we should get a refund or that everyone else should be rewarded equally.
I wish I would have saved my coupon lol.
2. The same as 1, you don't understand how the 100% coupon works.
3-7, only the 100% coupon should of bound all of the rewards, or not of been usable at all. The rest should work just as intended. The 100% coupon was INTENDED to make all of the items bound to account, and did bind companions previously bought with them to account. I don't see how you don't get that.
Also i mean we cant really be suprised that this happened. Every pack or new item release has been broken upon arrival for years now (mount collar pack unbound etc)
Also be careful what you spend your money on in this game. We get the developers need to get paid but not for reskins of the same old things and companions we all ready have that have the tinyest of better stats
Do better cryptic
However, any player who purchased the pack without the coupon got what they paid for - asking for a refund or whatever because a few other players managed to get it for free seems like a strange reaction to me.
So Cryptic messed up and a few players scored a win? Good for them.
You still got the benefit you expected when you purchased it.
Xael De Armadeon: DC
Xane De Armadeon: CW
Zen De Armadeon: OP
Zohar De Armadeon: TR
Chrion De Armadeon: SW
Gosti Big Belly: GWF
Barney McRustbucket: GF
Lt. Thackeray: HR
Lucius De Armadeon: BD
Member of Casual Dailies - XBox
If what comes out of the bound pack is not bound, nor was it intended to be. WAI. Quit worrying about what others have. It'll make your life easier.
I doubt it devalues anything...right now the mythic companions are selling for 8 million to 80 million AD on the AH.
I say good for those players who got it for free even if I did have pay for it or didn't get it because it's not within my budget.
The pack is bound to account if you use the 100% off coupon to buy it. So, the coupon does its job to bound the pack to account.
As for the devalue, I think more people received the free packs than what others are suggesting, and we see the devalue in the form of the runestones. Runestones lost 1/2 their value, and this loss in value is significantly higher than any other item fluctuation I have seen when zen items go on sale and mass purchases occur. The mythic companions that are actually selling are going for 8-12 million right now, and that is after a 7.5 million investment and months long waiting period (if you didn't buy zen), when other zen purchases are equating to a 2x or 3x your ad return because of the high backlogs. Devaluing the packs in the resale market is pretty clear.
So long as a player is satisfied with what they get, it is all good. What other players get or do with their zen, is no other player's business.