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Cannot get into the game, will not get past the Cryptic splash screen.

eliwood443eliwood443 Member Posts: 1 Arc User
in Peer to Peer Tech Forum
I have been trying for a week and a half to get this game to launch, but it WILL NOT get past 75% on the Cryptic splash screen. I've tried force verifying, deleting bins.hogg and patching again, turning off On demand patching and of course uninstalling completely and reinstalling.

The only kind of crash log I can find gives me this:

200503 23:02:12 1 CrypticLauncher[1]: Created. CrypticRPCManager_FindOrCreate called from e:\branches\crypticlauncher2020\libs\utilitieslib\utils\crypticrpc.c(2462)

200503 23:02:13 2 CrypticLauncher[1]: Changed to state DISCONNECTED because Link doesn't exist or disconnected

200503 23:05:20 1 CrypticLauncher[1]: Created. CrypticRPCManager_FindOrCreate called from e:\branches\crypticlauncher2020\libs\utilitieslib\utils\crypticrpc.c(2462)

200503 23:05:21 2 CrypticLauncher[1]: Changed to state DISCONNECTED because Link doesn't exist or disconnected

I am at a real loss, and I have no idea what to do after this. Star Trek Online crashes at the exact same point of the loading bar.

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    nic1985nic1985 Member, NW M9 Playtest Posts: 415 Arc User
    @eliwood443 Curious, are you starting Neverwinter from Arc? Steam? or from Neverwinter.exe

    I try to use your above locations file path and could not find any similar files.
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    doubleslash#4653 doubleslash
    doubleslash#4653
         Member Posts: 4 New User
    Same here, it's like three days I'm looking for a solution to this problem.

    I had the game installed on Steam and I wasn't playing it since last summer. Few days ago I decided go use it again and after the update of the game client and the patch, when I start the game it crashes as soon as it ends up the Cryptic loading screen.

    I uninstalled the game few times and I tried to install it even from Arc but I still get the same issue. Tried also to launch it in safe mode, in windowed mode and even with the line "-console", as found on another thread here on the forum.

    Hope someone of you could give us some good advices to solve it.
    Many thanks
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    lotherin#3601 lotherin
    lotherin#3601
         Member Posts: 3 Arc User
    Uninstall the game, delete the entire folder C:\Program Files (x86)\Arc and delete the entire folder C:\Program Files (x86)\Neverwinter_en (or wherever you saved the game) Restart computer. Make sure steam client is not running. Reinstall game from Arc. See if it works.
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    doubleslash#4653 doubleslash
    doubleslash#4653
         Member Posts: 4 New User
    > @"lotherin#3601" said:
    > Uninstall the game, delete the entire folder C:\Program Files (x86)\Arc and delete the entire folder C:\Program Files (x86)\Neverwinter_en (or wherever you saved the game) Restart computer. Make sure steam client is not running. Reinstall game from Arc. See if it works.

    Thanks for giving me help, but neither this solution worked... I'm basically running out of ideas, mainly in order to understand why it cames out this kind of error....
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    doubleslash#4653 doubleslash
    doubleslash#4653
         Member Posts: 4 New User
    [0507/213121:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)

    That's the line I found out into the degub log inside the game folder...
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    doubleslash#4653 doubleslash
    doubleslash#4653
         Member Posts: 4 New User
    [0507/213114:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0507/213121:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)
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    nexxythnexxyth Member Posts: 1 Arc User
    I have the same issue, and the only drive installed is C:\

    200630 19:17:16 1 CrypticLauncher[1]: Created. CrypticRPCManager_FindOrCreate called from e:\branches\crypticlauncher2020\libs\utilitieslib\utils\crypticrpc.c(2462)
    200630 19:17:17 2 CrypticLauncher[1]: Changed to state DISCONNECTED because Link doesn't exist or disconnected

    Event viewer shows these 2 errors:

    Event 1000, Application Error

    Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x5ef6c94a
    Faulting module name: CUESDK.x64_2015.dll, version: 2.4.67.0, time stamp: 0x57bc503c
    Exception code: 0xc0000096
    Fault offset: 0x00000000000013e5
    Faulting process id: 0x2d74
    Faulting application start time: 0x01d64f173343b690
    Faulting application path: C:\Program Files (x86)\Neverwinter_en\Neverwinter\Live\x64\GameClient.exe
    Faulting module path: C:\Program Files (x86)\Neverwinter_en\Neverwinter\Live\x64\CUESDK.x64_2015.dll
    Report Id: a03a2e8f-3a40-4b4d-895f-251009008f11
    Faulting package full name:
    Faulting package-relative application ID:

    Event 1005, Application Error

    Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program GameClient.exe because of this error.

    Program: GameClient.exe
    File:

    CUESDK.x64_2015.dll seems to be a Corsair .dll. Also, is there anyway to get a 32bit install for my 64bit system?
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