7d temp ban at zen store is that normal?

shh · April 2020

i got 2 accounts one on ps4 and one on pc for my email could that be it and if it is how do I fix that? thanks

greywynd · April 2020

How did you buy it? Arc or Steam?

xenocide · April 2020

If you already have the 7 day waiting period I don't know if there is a way to remove it now, you may just have to wait it out.
However, there are ways you may be able to prevent it from happening in the future.

I know if you purchase zen through steam there is an auto 7 day waiting period before you can sell the zen or items bought off the zen market.
If you make multiple zen purchases this seems to also cause a 7 day waiting period.

There may be other things that cause this to happen but I do not know of them.

Hope this helps.

kharkov58 · May 2020

Buying zen through Steam is not automatically 7 days. Steam purchases get the account on probation until Arc receives the payment from Steam. This could be a few days, or 2 weeks.

shh · May 2020

ok guys thanks I bought 40 or 50 dollars on ps4 but my web account I just made and I did use steam so it probly don't have anything to do having two accounts ps4 and web more and likely its steam so ill wait the seven days and hope for the best thanks guys

xdavidep96 · May 2020

The 7 days bind is something that everyone should have but it's removable.
https://support.arcgames.com/hc/en-us/articles/360018021354-What-is-the-account-probation-period-
I got this probation in the past and I acted according to this article. I sent a ticket to the support asking for the removal of the support explaining about the age of my account, the security and the other past purchases. There aren't any requirements written, so I don't know exactly what you should have to remove this probation but you should try sending a ticket (maybe addressing the problem to billing issue)

kreatyve · May 2020

xdavidep96 said:
The 7 days bind is something that everyone should have but it's removable.
https://support.arcgames.com/hc/en-us/articles/360018021354-What-is-the-account-probation-period-
I got this probation in the past and I acted according to this article. I sent a ticket to the support asking for the removal of the support explaining about the age of my account, the security and the other past purchases. There aren't any requirements written, so I don't know exactly what you should have to remove this probation but you should try sending a ticket (maybe addressing the problem to billing issue)

This is correct. It used to mainly just happen when you buy via Steam, but as fraud is not just Steam specific, they have widened it to include all platforms. It's a way to protect the company against credit card fraud. It sucks, but it shouldn't happen to anyone extremely often.

xdavidep96 · May 2020

Btw, the removal of the probation doesn't remove the 7 days "bind on account" that you alredy have but prevents the boa on the next purchases

shh · May 2020

ok thanks guys again I did contact support and tell them whats going on I haven got a anwer yet

kharkov58 · May 2020

If I remember correctly, they did put a timer on the bound status and it now goes away after the probation period.

7d temp ban at zen store is that normal?

Answers