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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Still Can't Log In -- 18:00 Eastern Standard Time, Jan 22nd

ixanatarixanatar Member Posts: 113 Arc User
in General Discussion (PC)
The mods seem to think the problem is fixed. Threads are getting locked down and closed. I still can't log in after the launch.

Game is crashing between the "Neverwinter" loading screen and the Character Selection UI.

I have tried everything except buying a new computer. Cryptic, what did you do?

Comments

  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,456 Arc User
    ixanatar said:

    The mods seem to think the problem is fixed. Threads are getting locked down and closed. I still can't log in after the launch.

    Game is crashing between the "Neverwinter" loading screen and the Character Selection UI.

    I have tried everything except buying a new computer. Cryptic, what did you do?

    Crashing is not the same as authorization server connection issue.
    One is the server issue which seems to be fixed.
    Yours is a client program issue. Do you have the latest graphic driver for your graphic card?
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • tivvumtivvum Member Posts: 33 Arc User
    edited January 2020
    Crashing is perhaps the wrong word.
    It is Hanging

    It is not hardware related as I experience the same issue on 2 different computers with completely different hardware.

    and yes.. everything is up to date.

    It gets stuck between the Neverwinter screen and character load... It says patching 2 files then hangs...


    FIX IT!
  • blargskullblargskull Member Posts: 514 Arc User
    Maybe you should post some technical data here? I doubt the developers are just hanging out in the office on a weekend reading the forums. That leaves you at the mercy of the other players and our limited skill of telling you what your options are to repair it yourself. I don't have this issue, but I don't have or need the top of the line PC either to run Cryptic games. I will be the last person telling you about insufficient hardware. My machine has only 2 GB RAM and an outdated Nvidia card with bad drivers. The CPU fan fell off the motherboard two months ago but I managed to stick it back on there.

    After I updated mine, it did hang for a long time, I left, I came back, I rebooted. I ran it again, again, and when it finally worked I wasn't impressed enough to play much. I assume you know how to use the task manager to check your active processes you have running? If you can't get the task manager to respond then your PC froze up. I am not saying that any of it is your fault or the fault of your software. Cryptic made changes and those changes caused many bugs. They should get back to work on it by Monday and have a solution before mid February for everyone.

    Just killing time...
  • tivvumtivvum Member Posts: 33 Arc User
    The point I was making is that it is not a Computer Hardware issue.

    One computer is a brand new AMD 3900x PC with 16GB RAM etc etc....
    The other computer is a Surface 7 laptop that I use for travelling.

    Both are completely different hardware specs, therefore it is not a hardware issue.
    Both started this behaviour immediately after launch.

    I am also not the only one experiencing the issue.
    So perhaps someone else has had some success in a resolution.

  • tivvumtivvum Member Posts: 33 Arc User
    For anyone else experiencing login or crash issues....

    They're asking for info on this here: add your info/comments to this thread.
    https://arcgames.com/en/forums/neverwinter/#/discussion/1254033
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