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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Launcher autoupdate can't connect SORTED

thornigarthornigar Member Posts: 25 Arc User
edited November 2019 in Bug Reports (PC)
Tried it through arc and steam, same problem. No idea what's going on. Uninstalled and re-installed. Anyone else?
Post edited by thornigar on

Comments

  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,452 Arc User
    Try running:

    tracert crypticstudios.com

    to see if you can reach it. It can be a routing problem or a DNS name resolve problem.

    e.g.

    9 25 ms 25 ms 23 ms ae13.er3.lga5.us.zip.zayo.com [64.125.27.45]
    10 25 ms 26 ms 24 ms 208.184.23.222.IPYX-143212-001-ZYO.zip.zayo.com [208.184.23.222]
    11 28 ms 23 ms 23 ms po110.bs-a.sech-lga.netarch.akamai.com [23.57.97.243]
    12 24 ms 26 ms 26 ms a72-52-1-137.deploy.static.akamaitechnologies.com [72.52.1.137]
    13 26 ms 25 ms 25 ms ae120.access-a.sech-lga.netarch.akamai.com [23.57.97.249]
    14 65 ms 77 ms 61 ms 93.191.173.130
    15 40 ms 42 ms 41 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    16 56 ms 44 ms 45 ms 198.49.243.237
    17 40 ms 39 ms 38 ms magiclauncher.crypticstudios.com [208.95.184.201]
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • thornigarthornigar Member Posts: 25 Arc User
    edited November 2019
    So I worked out that the google links weren't working neither typing it in but typing www. into the address bar first would connect me! Weird.

    HOWEVER the cryptic launcher autoupdate still fails to connect whenever i try to start the game, even running as admin, before eventually telling me theres a connection problem, and that it's unable to establish a connection to the patch server. Anybody got any ideas?!
  • thornigarthornigar Member Posts: 25 Arc User
    C:\WINDOWS\system32> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [83.222.105.238]
    over a maximum of 30 hops:

    1 2 ms 2 ms 4 ms routerlogin.net [192.168.0.1]
    2 * * * Request timed out.
    3 36 ms 19 ms 22 ms hari-core-2a-xe-320-0.network.virginmedia.net [62.252.114.153]
    4 * * * Request timed out.
    5 26 ms 29 ms 19 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
    6 25 ms 19 ms 19 ms 213.46.174.110
    7 24 ms 39 ms 29 ms ae-1-3110.edge4.Frankfurt1.Level3.net [4.69.163.106]
    8 36 ms 29 ms 39 ms JSC-TRANSTE.edge4.Frankfurt1.Level3.net [212.162.24.170]
    9 65 ms 70 ms 73 ms mskn15-Lo1.transtelecom.net [217.150.55.234]
    10 76 ms 69 ms 69 ms MnogoByte-gw.transtelecom.net [217.150.54.185]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,452 Arc User
    edited November 2019
    thornigar said:

    C:\WINDOWS\system32> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [83.222.105.238]
    over a maximum of 30 hops:

    1 2 ms 2 ms 4 ms routerlogin.net [192.168.0.1]
    2 * * * Request timed out.
    3 36 ms 19 ms 22 ms hari-core-2a-xe-320-0.network.virginmedia.net [62.252.114.153]
    4 * * * Request timed out.
    5 26 ms 29 ms 19 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
    6 25 ms 19 ms 19 ms 213.46.174.110
    7 24 ms 39 ms 29 ms ae-1-3110.edge4.Frankfurt1.Level3.net [4.69.163.106]
    8 36 ms 29 ms 39 ms JSC-TRANSTE.edge4.Frankfurt1.Level3.net [212.162.24.170]
    9 65 ms 70 ms 73 ms mskn15-Lo1.transtelecom.net [217.150.55.234]
    10 76 ms 69 ms 69 ms MnogoByte-gw.transtelecom.net [217.150.54.185]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    That means somewhere between you and Cryptic has a routing or connection issue. i.e. transtelecom, probably a main gateway between Germany and North America.

    Or, may be you have a DNS issue.

    patchserver.crypticstudios.com [83.222.105.238]

    That IP address appears to be wrong. i.e. your DNS server gives you wrong IP information.
    It should be 208.95.184.200.

    Go to some DNS lookup site to check it out.
    I tried: https://mxtoolbox.com/DNSLookup.aspx

    Try change your DNS server to 8.8.8.8 (Google's) to see if it does better.

    I used reverse look up to check what 83.222.105.238 is. It is pointing to some IP in Russia (totally unrelated to Cryptic).
    I wonder if your computer is compromised.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • mwkmwk Member Posts: 427 Arc User
    edited November 2019
    Plasticbat mentioned a DNS issue. Beginning roots of MMORPG gaming, setting DNS helps a bunch!

    DNS stands for Domain Name System. This system is arguably one of the most important aspects of the Internet. DNS ensures the Internet is not only user-friendly but also works smoothly, loading the content users ask for quickly and efficiently.

    Use your internet provider DNS.

    If use digital phone line? Use an ethernet cable.

    Just Google how to set DNS. It's that easy.

    If you still have issues? Reset the cable modem (paperclip), hold the button down until all lights are off. Let it cycle. Then turn off the router for 10 seconds (count slow). DON'T reset the router. A power surge protector will work for turning the router off; keeping the memory.
  • thornigarthornigar Member Posts: 25 Arc User
    You guys were on the right path. Mattia78 sorted it for me. Deleted my hosts file in the system/drivers/etc folder and BOOM! Updated and connected, downloading again!! Ty guys for ya help.
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