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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Help!! Account server not responding!

craft#2263 craft
craft#2263
 Member Posts: 54 Arc User
in General Discussion (PC)
Hi,
I have been trying to log in to the game for 20 min and get Login server not responding.
I have changed my password and try again but no response. Whats wrong here?

Is the login sever down?

Comments

  • craft#2263 craft
    craft#2263
         Member Posts: 54 Arc User
    I have now spent 40 min trying to connect to account server without any luck so far.

    Please tell me what I can do to log in to the game.
    Thank you.
  • tribbulatertribbulater Member Posts: 194 Arc User
    I've been logging in fine all day yesterday and multiple times this morning. It would appear something has gone wrong with the login process on your end.

    Try restarting ARC, restart your launcher, possibly restart your computer/modem/router/internet connection. If that doesn't work, try the traceroute method described here:
    https://support.arcgames.com/app/answers/detail/a_id/4657/~/performing-a-traceroute-%28tracert%29

    to see if you can locate where the problem is.
  • craft#2263 craft
    craft#2263
         Member Posts: 54 Arc User
    Hi tribbulater,

    Here is what I got from traceroute:
    8 19 ms 18 ms 19 ms akamai-ic-324370-s-b10.c.telia.net [62.115.154.7
    3]
    9 18 ms 18 ms 18 ms po110.bs-a.sech-sto.netarch.akamai.com [23.57.10
    0.243]
    10 * * * Request timed out.
    11 19 ms 18 ms 18 ms ae120.access-a.sech-sto.netarch.akamai.com [23.5
    7.100.249]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 133 ms 132 ms 133 ms a72-52-27-212.deploy.static.akamaitechnologies.c
    om [72.52.27.212]
    15 137 ms 132 ms 132 ms 198.49.243.237
    16 133 ms 133 ms 133 ms patchserver.crypticstudios.com [208.95.184.200]


    Trace complete.
  • tribbulatertribbulater Member Posts: 194 Arc User
    edited June 2019
    Sadly I am not a traceroute expert, so can't say what the actual problem there is. To me as an amateur it looks like you have 3 nodes between you and Cryptic that aren't responding at all, and lots of lag on the three hops towards the Cryptic end. So it looks like your ISP currently has a lousy connection to Cryptic's server location.

    You can talk to your ISP but usually these things are temporary... caused by weather, outages, or traffic issues like DDOS attacks.

    You might be able to get more help in the Support/Technical Issues forum.
  • craft#2263 craft
    craft#2263
         Member Posts: 54 Arc User
    Hi tribbulater, and thank you for your answer.
    The problem is not solved, so I'll try later. I put in a ticket to Arc regarding this problem but no answer has come to me yet.
    This is the first time ever I have had a problem connecting to the account server.
    So, I'll wait until tomorrow.
  • frozenfirevrfrozenfirevr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,475 Community Moderator
    Do try rebooting your modem till you get a different IP or try a VPN.
    FrozenFire
  • craft#2263 craft
    craft#2263
         Member Posts: 54 Arc User
    Ok, I'll try that.
    Thank you
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