I play a dwarf Fighter and bought the Lord's Armored Polar Bear from the Zen Store a while ago. Dwarves 'traditionally' ride some kind of large beast in fantasy and the idea appealed to me for my Neverwinter character. After buying and equipping it and was pretty disappointed to see that it was significantly smaller than I had been led to believe after Googling/Youtubing the mount and seeing other players use it. Turns out that because I play a dwarf, the mount is now half the size of what it is for all other races. If I wanted a small mount, I would have bought a wolf or something of that sort. Why am I forced to use small mounts because I play a dwarf? The whole idea of me being a small dwarf and riding a large polar bear is half of the appeal of that mount for me. Please either disable the character-mount size scaling or allow me (us) to use a slider to select the size.
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I'm sorry for your situation. However, I'd use that to my advantage, somehow.
I understand that that some mounts might need to be scaled in such a way that characters' legs aren't clipping through the ground or something, but that's a different issue.
Or, in HUD change the way your name appears, etc, so that you do not show publicly what sort of an issue you have.
A picture would really help to solve this out.