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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Bug Reports not being reported and emails sent to players email addresses

grogthemagnifgrogthemagnif Member, NW M9 Playtest Posts: 1,651 Arc User
in Bug Reports (PC)
Since last monday (May 6, 2019) I have sent in 4 Bug reports that i have tickets for. The usual response is an email within 24 hours from Perfect World acknowledging my Bug Report and a second response addressing my problem with the reminder that if they are not contacted within 48 hours the problem will be declared "Solved". This is reasonable.

I'm still waiting for the First response on my first Bug Report and my First response to my 2nd, 3rd and 4th emails, one of which is to once again allow Enhancements, Runes and Enchants Ranks 6-14 ( and now the new Rank 15 Enhancements, Runes and Enchantments - except the Fifth Anniversary Rank 14 Enchantment) to be put into the Stronghold coffers for Guild Mark credit.

Right now, only ranks 2-5 are donateable, higher ranks are refused as "not possible." Fix the problem, you've had 5 maintenance cycles to do so.

Comments

  • svendahlsvendahl Member Posts: 49 Arc User
    I don't believe that they even look at those... any time I'm had an issue it goes unresolved unless I report it in here. It's BS but what do you expect from Hamsters
  • grogthemagnifgrogthemagnif Member, NW M9 Playtest Posts: 1,651 Arc User
    Didn't use to be that way. Bug reports were auto - replied within 24 hrs, reply with 48 hrs and then you had 48 hrs to reply or it was considered solved.

    The simple solution is to fire 3 VPs and use their salaries to hire a bunch of people to deal with Bug reports and get the poblems solved. The company is not smart enough to do this.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    grogthemagnif said:

    Didn't use to be that way. Bug reports were auto - replied within 24 hrs, reply with 48 hrs and then you had 48 hrs to reply or it was considered solved.

    The simple solution is to fire 3 VPs and use their salaries to hire a bunch of people to deal with Bug reports and get the poblems solved. The company is not smart enough to do this.

    In-game bug reports never get replies. If you used the website, you should have gotten something back.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
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  • finmakinfinmakin Member Posts: 456 Arc User
    Reported a bug yesterday about the broke Empowered runestones trough ingame and website.. I got a response within a hour from Game masters
    Ogguk The Beholder… Justicar Paladin Tank/ Healer
  • bigman99#8273 bigman99
    bigman99#8273
         Member Posts: 510 Arc User
    kreatyve said:

    grogthemagnif said:

    Didn't use to be that way. Bug reports were auto - replied within 24 hrs, reply with 48 hrs and then you had 48 hrs to reply or it was considered solved.

    The simple solution is to fire 3 VPs and use their salaries to hire a bunch of people to deal with Bug reports and get the poblems solved. The company is not smart enough to do this.

    In-game bug reports never get replies. If you used the website, you should have gotten something back.
    Gonna have to say no to that. Reported bugs in-game before and gotten responses from customer service e-mailed to me. There are also times where I have reported a bug, and no response. It seems to be CS responds to bugs when They want to, no rhyme or reason.
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