Zen Purchace window empty, says "no items found" Unresolved.

Comments

• zephyriah Member, NW M9 Playtest Posts: 2,980 Arc User

  January 2018

  mistique65#2342 said:

  I've been having an issue lately with trying to buy Zen.
  when i open the window in game the box is empty and says "No items found"
  I have contacted support, who have not been much help.
  I've checked i don't have a full inventory
  I've checked i don't have items in overflow
  I've deleted my local saves and synced with Live
  I've completely powered down the console after signing out
  I've even uninstalled and reinstalled after a complete shutdown.
  Nothing works
  Supports latest response is to buy Zen from the Microsoft store.
  This seems to be a lame answer to a problem that seems to be located their side as i can thing of nothing else i can try.
  This all seems to have started since the Christmas Zen bonus.
  
  Can anyone suggest anything else to try?
  
  Thanks
  

  It's not really a lame answer. All Zen for Xbox needs to be purchased through the Microsoft store anyway. All the interface ingame does is transfer you to the store. So if the interface is not working for some reason, going to the store may allow you to get what you want. It also may help narrow down the problem if you also cannot purchase that way. If for some reason your account is blocked from purchases in the Microsoft store, this might tell you.

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• mistique65

  mistique65#2342

  Member Posts: 14 Arc User

  January 2018

  Thanks,
  I know i must sound picky, it's just frustrating.
  I'll give the store a go and see if it still works that way.
  
  Thank again

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• longston1 Member Posts: 1 New User

  January 2018

  Yeah been having this problem myself since the start of January, no signs this going away any time soon!!!

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