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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum
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Game not accepting Graphic Card's drivers.

olcsonnolcsonn Member Posts: 55 Arc User
in Peer to Peer Tech Forum
For some reason the game is not accepting something about my graphics card. Here is my DXDiag:
------------------
System Information
------------------
Time of this report: 1/15/2017, 20:43:56
Machine name: CHADSGAMINGSTAT
Machine Id: {1E6F162E-BC67-4610-BFD4-08F2415C755F}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-78LMT-USB3 6.0
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16366MB RAM
Page File: 4664MB used, 14133MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon (TM) RX 470 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_94701682&REV_CF
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12227 MB
Dedicated Memory: 4044 MB
Shared Memory: 8182 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: ACER S271HL
Monitor Model: S271HL
Monitor Id: ACR02CA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0310011.inf_amd64_7c21aa033b961c28\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0310011.inf_amd64_7c21aa033b961c28\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0310011.inf_amd64_7c21aa033b961c28\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0310011.inf_amd64_7c21aa033b961c28\amdxc64.dll
Driver File Version: 21.19.0407.0000 (English)
Driver Version: 21.19.407.0
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 12/22/2016 7:00:00 PM, 1587320 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-3275-E7B573C2D835}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x94701682
Revision ID: 0x00CF
Driver Strong Name: oem71.inf:cb0ae414afa65a8a:ati2mtag_Polaris10DS:21.19.407.0:pci\ven_1002&dev_67df&rev_cf
Rank Of Driver: 00D12000
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported


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Comments

  • Options
    olcsonnolcsonn Member Posts: 55 Arc User
    edited January 2017
    So to keep anyone that cares update, this is what I've gotten so far...

    Mod edit - posting private correspondence is forbidden. Support recommended these steps:

    1) First, shut down your PC and wait a few minutes. Then restart your PC.
    2) Start the game launcher, and click on Options that can be found on the upper right side of the launcher window.
    3) Under the Patching section, put a check mark on the Force Verify option on the game and select Save. Let the game verify that your game clients files match the server-side versions of the files. It will also re-download any files that dont match.
    4) This will take some time. Please be patient.
    5) After this process is done, try to get into the game again and see if the same issue(s) occur.

    Of course this didn't help at all.
    Post edited by kreatyve on
  • Options
    olcsonnolcsonn Member Posts: 55 Arc User
    Then I got this...
    Hello,

    Thank you for getting back to us.

    Please have your graphics card updated to the latest version. If you are unsure on how to do this, I you may visit the website of the graphics card manufacturer. You may refer to the following links:

    1. NVIDIA: http://www.geforce.com/drivers
    2. AMD/ATI: http://support.amd.com/en-us/download/auto-detect-tool
    3. Intel: https://downloadcenter.intel.com

    Please note that they usually require a complete uninstall of the existing graphics driver and reboot the PC before installing the new version. After you have completely installed or updated your graphics drivers, try to launch the game again.


    I feel like I'm getting copy/pasted responses so far, because this is the first thing that I did. Nothing still...
  • Options
    dumoanosdumoanos Member Posts: 25 Arc User
    Yea, i have an issue where the game says my gpu drivers are out of date and when i actually manage to get into the game, the performance is terrible..even on low. All i get from Perfect World is "They know of the issue and are taking care of it" that was in December....
  • Options
    micky1p00micky1p00 Member, NW M9 Playtest Posts: 3,594 Arc User
    What is the error ?
    Is it the notice "Your computer appears to be using older drivers for your video card. This application...." At the bottom left of the screen at the main screen?

    If it is, just ignore it. Apparently the game checks the driver version and gives the notice for 32bit drivers but the actual updated drivers are 64bit. AFAIK, the game itself uses the correct driver variant.
  • Options
    dumoanosdumoanos Member Posts: 25 Arc User
    micky1p00 said:

    What is the error ?
    Is it the notice "Your computer appears to be using older drivers for your video card. This application...." At the bottom left of the screen at the main screen?

    If it is, just ignore it. Apparently the game checks the driver version and gives the notice for 32bit drivers but the actual updated drivers are 64bit. AFAIK, the game itself uses the correct driver variant.

    As soon as i get into the game (the character creating works smooth) the fps drops to 10fps (even on low) and it starts stuttering. i literally cannot play it.

    My PC

    Windows 10 64 bit
    AMD Sapphire Fury
    Intel Core i5 6600
    16GB ddr4 ram.

    i would think i could run Neverwinter better than 10fps on low :D
  • Options
    olcsonnolcsonn Member Posts: 55 Arc User
    edited January 2017
    So this is what they just updated me with...

    Mod edit - posting of private correspondence, including replies from customer support, is forbidden on these forums. Support recommended that this was an issue with Crimson drivers and posted this link: http://support.amd.com/en-us/download/desktop/previous?os=Windows 10 - 64

    I've played a little today, and just ignored the problem and set my graphics the way I would have if I had not seen the problem. I've been playing fine while I ignored it... Oh the joys of PC gaming LOL.
    Post edited by kreatyve on
  • Options
    dumoanosdumoanos Member Posts: 25 Arc User
    edited January 2017
    i got that same copy/paste email form the same person in December.....UGH..


    Rolling back the AMD drivers did not help my in game performance at all.

    Guess it's time to give up on this game and try something else.
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