I have discarded in error an epic lvl 137 item (almost legendary) and salvaged an epic elemental weapon (part of a set) in error. I have contacted support and asked them to do something about the discard & salvage buttons and they suggested I raise the issue on the forum.
This issue is so easily fixed that I suspect that ARC are not correcting it on purpose! They know players are discarding/salvaging their items in error on occasion. People contact them about it all the time. Trust me
To discard/salvage an item, the controller input is usually pressing 'A' then 'A' again to confirm. This is sequential (A then A again) Players that are therefore rushing or hurrying can easily discard the item before consciously realizing what they have done!. Everything on neverwinter is timed. Buffs, potions, invocations events everything!. The game mechanics encourage players to subconsiously rush, or feel a sense of urgency when playing. Your then blamed when you inevitably make a mistake.
Everyone please note that within the Zen Market this problem doesn't exist. Foreinstance, you cant accidentally 'purchase' something on the Zen market. The controller command input required isn't sequential here! You have to press 'A' then 'X' button here to confirm, i.e the confirm button isn't the same as the button pressed before it. This is what they should be doing for salvage/discard. Problem solved. Discarded/salvaged items item should be a matter of record and not even open to abuse in the first place and should definitely be replaced. They represent an large investment of time and money on the players part.
Of course it is very lucrative and profitable for Perfect World/ARC to not correct this issue. Un-replaced item's have to be replaced by the player at a large cost of time or money , often both. Either that or walk away from the game altogether and your investment in it completely.
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One thing that should be done is to implement something that prevents salving any items with an enchant in it. A second good idea would be to be able to "lock" items so they cannot accidentally be salvaged.
I have had a number of pops at the devs for stuff in the game however this is not one of them.
The key thing is clarity and civility and acting before rollover (filing a support ticket).
Cheers
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I'm always super careful when donating items to the Stronghold mimic. That Surplus Equipment Voucher is right there with my drowned artifact weapon that I only equip for PVP.
I don't think the UI is done the way it is to cause players to make mistakes. That would only frustrate players, and frustrated players are less likely to stick with the game long term. It's more likely a choice that seemed good when they did the initial UI design but that should be improved upon.
Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min