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Forums > Home› Neverwinter Discussion › Bug Reports (PlayStation®4)

Dungeon problem

crazytoad#3178 crazytoad
crazytoad#3178
 Member Posts: 9 Arc User
in Bug Reports (PlayStation®4)
Each time i enter a dungeon it apears like if i wasent in a group but i see the people in the dungeon with me.When i finish the dungeon i am not getting dungeon bonus ad because of this problem please help

Comments

  • scion9#8404 scion9
    scion9#8404
         Member Posts: 1 Arc User
    I'm having the same problem. I can click on other party members and ask for an invite but get the error that this is not allowed in this instanced group. I also receive drops individually.

    There is never any prompt to roll for loot and any drops I click on go directly to my inventory. Playing at level 60. Was fine yesterday before the 2x AD event. Still getting rough AD from Skirmish chests.
  • evil604#4491 evil604
    evil604#4491
         Member Posts: 32 Arc User
    I have had the same problem on xbox one since yesterday with 1 of my characters the others are fine. I sent in a ticket hopefully they can fix the problem i suggest you do the same.
  • havocbuddha#3895 havocbuddha
    havocbuddha#3895
         Member Posts: 20 Arc User
    Same on ps4 fixs it's sell sometimes...
  • mistbloodragon#9265 mistbloodragon
    mistbloodragon#9265
         Member Posts: 2 Arc User
    same problem here no support from the service team
  • luther#6887 luther
    luther#6887
         Member Posts: 5 Arc User
    FYI when it happens to me, i join a 3 man dungeon and it puts me in the group there. Ive run the full 3 man dungeon, not sure if abandoning will work but after finishing the 3 man, i am now put in groups when joining regular dungeons or skirmishes.

    I dont think Arc really cares, I actually submitted ticket and got this:

    Response Hanneth via Email 09/23/2016 10:39 PM
    Hello,

    Thank you for taking the time to contact us.

    We’re very sorry to hear that you’re experiencing an issue that has affected your gameplay experience negatively.

    Having reviewed the information you supplied, we’ve come to the conclusion that this may be the result of an unreported gameplay bug. Regretfully, we don’t have a resolution for the issue at this time, however we’re always trying to improve the gameplay experience for all of our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

    The best way for us to ensure that this is resolved as quickly as possible is for you to submit a bug report with your findings through here: http://forum.arcgames.com/neverwinter/categories/bug-reports-xbox-one

    Thanks again for reaching out to us. We hope that you continue to enjoy your adventures!

    Regards,
    Hanneth
    Game Master
    Perfect World Entertainment
    http://support.arcgames.com/
    Customer via CSS Web 09/19/2016 04:22 PM
    I go to Quests then choose a Dungeon or Skirmish and the press X to join selected queue. I am not in a current group, just solo. I accept the system prompt to join, it loads me into the instance, but i am not in the group with the other players. I see existing bug reports on it already, but since Arc does not respond there I dont know how to fix the issue. Please let me know what I need to do to be able to join skirmishes and dungeons and be joined to the group on loading in.
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