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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

LAG LAG and LAG - I can not play - unplayable

allternareallternare Member, NW M9 Playtest Posts: 89 Arc User
in Peer to Peer Tech Forum
the game is simply unplayable
I'm 5-10 seconds frozen in any dungeon
it happens anywhere

FIX IT PLEASE
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Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Need some more info to correctly diagnose this issue for you. What platform are you playing on? How fast is your internet supposed to be? What is your ISP? Where in the world are you located?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • allternareallternare Member, NW M9 Playtest Posts: 89 Arc User
    Windows 10
    NET 60Mb
  • allternareallternare Member, NW M9 Playtest Posts: 89 Arc User
    im Brazilian
  • allternareallternare Member, NW M9 Playtest Posts: 89 Arc User
    this is after the new patch
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Can you please perform a tracert to patchserver.crypticstudios.com. You can find instructions on how to do this here, just make sure you type patchserver.crypticstudios.com in where it says domain.com. Please let us know the results.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • oliboypholiboyph Member, NW M9 Playtest Posts: 627 Arc User
    edited August 2016
    Got the same problem @kreatyve

    6 194 ms 197 ms 199 ms te0-17-0-21.ccr41.lax05.atlas.cogentco.com [38.104.84.201]
    7 194 ms 195 ms 194 ms be3032.ccr21.lax01.atlas.cogentco.com [154.54.31.53]
    8 204 ms 205 ms 205 ms be2931.ccr21.phx02.atlas.cogentco.com [154.54.44.85]
    9 217 ms 217 ms 217 ms be2929.ccr21.elp01.atlas.cogentco.com [154.54.42.66]
    10 222 ms 222 ms 221 ms be2927.ccr21.iah01.atlas.cogentco.com [154.54.29.221]
    11 224 ms 225 ms 225 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
    12 231 ms 233 ms 231 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
    13 256 ms 255 ms 258 ms be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
    14 260 ms 259 ms 261 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    15 262 ms 262 ms 263 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    16 261 ms 260 ms 261 ms 38.111.40.114
    17 256 ms 255 ms 268 ms 198.49.243.253
    18 * * * Request timed out.
    19 259 ms 260 ms 266 ms patchserver2.crypticstudios.com [208.95.185.41]

    It's been like this since Friday
    "As the good archmage often admonishes me, I ought not to let my mind wander, as it's too small to go off by itself." -Danilo Thann[/quote]
  • oliboypholiboyph Member, NW M9 Playtest Posts: 627 Arc User
    A ping test directly to the server also shows timieouts whenever I'm getting NRS It has made NW unplayable for a few days now.
    "As the good archmage often admonishes me, I ought not to let my mind wander, as it's too small to go off by itself." -Danilo Thann[/quote]
  • krailovkrailov Member Posts: 302 Arc User
    You are probably experiencing traffic shaping or 'throttling' from your ISP. It may be transitory, or it could be a permanent problem, and unfortunately, they will rarely help you resolve the problem. To know more and test for throttling, you can read this article:
    howtogeek.com/165481/how-to-test-if-your-isp-is-throttling-your-internet-connection/
    Just beware the ads that run on this site :)

    Most of the time they actually throttle ports now (cryptic ports are generally 7000-7500), rather than your total bandwidth, so speed testing shows good results, but you still cannot play your game at certain times... I was having good connections until 6 months ago, then playing was a nightmare at my peak time - between 7:30 - 9:30pm local time. I tried a different provider - would sort of work, but even they were not reliable. I had to resort to WTFast which creates a VPN, so now I do not have these problems, but I have to pay extra for the service. There are two providers I am aware of:
    PingZapper : pingzapper.com, or
    WTFast: wtfast.com

    Do not pay any money until you have tried it and it works for you! You get a trial period with both for testing. I still test the game every now and again during peak time without WTFast - and every time I have to turn it on to keep playing...

    Might is not always right - the powerful sometimes forget that.

    The Small Band
  • oliboypholiboyph Member, NW M9 Playtest Posts: 627 Arc User
    krailov said:

    You are probably experiencing traffic shaping or 'throttling' from your ISP. It may be transitory, or it could be a permanent problem, and unfortunately, they will rarely help you resolve the problem. To know more and test for throttling, you can read this article:
    howtogeek.com/165481/how-to-test-if-your-isp-is-throttling-your-internet-connection/
    Just beware the ads that run on this site :)

    Most of the time they actually throttle ports now (cryptic ports are generally 7000-7500), rather than your total bandwidth, so speed testing shows good results, but you still cannot play your game at certain times... I was having good connections until 6 months ago, then playing was a nightmare at my peak time - between 7:30 - 9:30pm local time. I tried a different provider - would sort of work, but even they were not reliable. I had to resort to WTFast which creates a VPN, so now I do not have these problems, but I have to pay extra for the service. There are two providers I am aware of:
    PingZapper : pingzapper.com, or
    WTFast: wtfast.com

    Do not pay any money until you have tried it and it works for you! You get a trial period with both for testing. I still test the game every now and again during peak time without WTFast - and every time I have to turn it on to keep playing...

    Thanks, actually the EU proxy server solved my problem yesterday. Unfortunately that connection appears to be down, someone posted it on forums earlier and I too can not connect to the account server using the EU proxy.
    "As the good archmage often admonishes me, I ought not to let my mind wander, as it's too small to go off by itself." -Danilo Thann[/quote]
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    They are doing maintenance in the morning on all 3 platforms, it's supposed to help with performance issues. I'm not sure if it will resolve some of the lag issues or not, but it might.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • cellablockcellablock Member Posts: 253 Arc User
    i am from jamaica in game ping before maintenance was between 120-190 now its maintaining at 2000

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 2 ms 1 ms 1 ms 192.168.0.1
    3 * * * Request timed out.
    4 17 ms 18 ms 18 ms resaccess1.h1hfc.flowja.com [65.183.0.171]
    5 25 ms 23 ms 18 ms ae-1.0.h1bg.flowja.com [72.252.25.168]
    6 38 ms 45 ms 38 ms 63.245.6.73
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 41 ms 44 ms 48 ms Cogent-level3-40G.Miami2.Level3.net [4.68.110.170]
    10 44 ms 48 ms 48 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
    11 54 ms 58 ms 58 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
    12 64 ms 68 ms 71 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
    13 72 ms 74 ms 77 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
    14 82 ms 76 ms 81 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    15 86 ms 78 ms 79 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    16 85 ms 77 ms 88 ms 38.111.40.114
    17 79 ms 78 ms 78 ms 198.49.243.253
    18 * * * Request timed out.
    19 84 ms 78 ms 78 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
    <img src="http://api.overwolf.com/users/Signature/cellabonez_gameplay.png&quot; style="border:none;"><a href="http://www.auplod.com/i-opudal95d6a.html"><img src="http://www.auplod.com/u/opudal95d6a.png&quot; alt="Image" border="0" /></a>
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    cellablock said:

    i am from jamaica in game ping before maintenance was between 120-190 now its maintaining at 2000

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 2 ms 1 ms 1 ms 192.168.0.1
    3 * * * Request timed out.
    4 17 ms 18 ms 18 ms resaccess1.h1hfc.flowja.com [65.183.0.171]
    5 25 ms 23 ms 18 ms ae-1.0.h1bg.flowja.com [72.252.25.168]
    6 38 ms 45 ms 38 ms 63.245.6.73
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 41 ms 44 ms 48 ms Cogent-level3-40G.Miami2.Level3.net [4.68.110.170]
    10 44 ms 48 ms 48 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
    11 54 ms 58 ms 58 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
    12 64 ms 68 ms 71 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
    13 72 ms 74 ms 77 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
    14 82 ms 76 ms 81 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    15 86 ms 78 ms 79 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    16 85 ms 77 ms 88 ms 38.111.40.114
    17 79 ms 78 ms 78 ms 198.49.243.253
    18 * * * Request timed out.
    19 84 ms 78 ms 78 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    I'm not expert, but maybe those timeouts at hops 3, 7 & 8 might be the source of some of your issues. I'm not really sure though.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • krailovkrailov Member Posts: 302 Arc User
    The drops on 3,7,8, and 18 are due to 'black-hole' routers - routers that will not respond to a ping or tracert - fairly common in these things (but that doesn't mean they are not a problem, we just cannot get any stats off of them). Your trace pings are very reasonable (I would love to have numbers like that!), but a tracert only measures route response, not consistent 'traffic' as such.

    Can I get you to type in "ping patchserver.crypticstudios.com -t" (no quotes) and hit enter at a DOS prompt. The '-t' is important, as it will keep the ping going until manually stopped, instead of just 4 pings. As this runs, launch the game and play as normal until you get the ping spike (I presume you are using the ingame network stat view: /netgraph 1?), then go back to this command window and hit Ctrl+C to stop the ping. It should then display the results, including any spikes in packet loss.

    If you are getting packet loss, it will be somewhere on your internet connection, sorry. You would need to start at the routers closer to you (4,5, etc, so "ping 65.183.0.171 -t", for example), and keep moving on until you find where the packets start to get lost. You will need to post the results so we can assist with trouble-shooting it further.

    The other problem that you may have is that your ISP is thottling specific ports - have you done the tests from: howtogeek.com/165481/how-to-test-if-your-isp-is-throttling-your-internet-connection/?

    Might is not always right - the powerful sometimes forget that.

    The Small Band
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