Holy Lag Batman!

dameon2k · July 2016

I'm not sure what is going on but since this evening (east coast time) I have lagged and rubberbanded all over the place. So bad that it is impossible to really do anything outside of professions or chat with someone. It doesn't seem everyone is having this issue. Anyone else that plays in my timezone having the same issue? I hardly ever experience lag in this game...and yes I have checked my ISP and it isn't on their end and I'm not downloading anything in the background. My ping goes crazy, regulates, then goes crazy again. I've never seen anything like that on here before.

demonmonger · July 2016

What area are you in?

What class are you?

What skills are you using?

What graphics setting are you using?

What type of cpu do you have?

What type of gpu do you have?

dameon2k · July 2016

demonmonger said:
What area are you in?

What class are you?

What skills are you using?

What graphics setting are you using?

What type of cpu do you have?

What type of gpu do you have?

I have been in several different areas. Protector's Enclave, The Shores ED, and my guild. I had the same issue everywhere.

I am a Trickster Rogue.

I usually use smoke bomb, lashing blade, dazzling strike, bloodlust (or whatever that daily is called) and then lurker or whirlwind. At will is mainly duelist fury. Nothing has really changed at all recently.

I use the highest settings as I always have and I've never suffered lag. My PC is more than capable of handling this game at max settings, which it has been doing for some time.

Intel Six Core processor at 4.0GHz, 16GB of Ram, GTX 980ti.

It is really weird. I have played this game with no problem since mod 4. I literally logged off yesterday and when I came back this problem was just there all of a sudden. It has continued to persist making this game unplayable.

dameon2k · July 2016

To follow up I just logged in a few minutes ago and it seemed a lot better. I did notice a few slight hiccups but it was much improved. I will test it more tomorrow.

sameriker · July 2016

Lag is not your PC it is network related, I have addressed this issue and people just don't seem to pay attention. In chat you can type;
/netgraph 1
This will turn on a display showing ping and packet rates on the far right is a green graph showing spikes (lags).
/netgraph 0
This turns the display off.

Ping is rated in milliseconds anything under 150ms is pretty fair to average. Over 250 and that is a quarter of a second.

How do you improve your network? Sad thing is you probably cannot. The DNS bounces the stream all over the country, so you could end up going through some server in Frostbite Falls, Minnesota that is run on an old 286 CPU with 2400 baud dial up modem. Most people think the closer you live to a server, the faster the data should travel. This isn't always the case. This site called Monitis shows you where a server in the US bounces just to reach Google. If you pop in Cryptic's IP it too will bounce all over the country.

ajlir · July 2016

+300 ping here (Aussie region). The event has make my game unplayable right now with occasional spike lags every 15 - 20 seconds. That's in minimum graphics.

demonmonger · July 2016

Here is another command to make seeing lag a bit less troublesome

/bind "shift+n" ++netgraph

Shift n activates and deactivates

/bind "ctrl+n" ++showdevui

This will show your fps and a few more things

*all of this and other things are in my custom bind script!

sameriker · July 2016

ajlir#7970 said:
+300 ping here (Aussie region). The event has make my game unplayable right now with occasional spike lags every 15 - 20 seconds. That's in minimum graphics.

Yes, I do feel for you. I live in the states and fortunately most days, I can run this on my low end micro PC with only 2 GB of RAM and poor wifi. Other days, it is just not worth playing I get disconnected so often. I also recently purchased a new laptop with Windows 10 and it performs no better. It is not the machines.

If anyone is in the dark about what DNS (domain name servers) do; they translate the web address you type into your browser into the actual IP address of the internet server you’re connecting to at the other end. For example, www.google.com becomes little more than a phone number; 64.233.177.102 then this number is looked up by other name servers on the internet and a path is routed to the source. All this occurs in micro-seconds or rather it should. The only way to change the path would be to contact the server who is pointing at a poor source. The server may not even be your ISP (internet service provider).

For a simple idea what is happening, my ISP is Comcast Cable here in Ypsilanti. I log on the game server and Comcast talks to Cryptic Studios through 15 other servers spread across the US. One happens to be Boris on his outdated server up there as I mentioned before. But I can't call him up or even Comcast and ask them to alter the route to fix the problem. My only option would be to contact the server pointing at Boris and ask them not to use him as a data hop. Who knows, you might actually get a tech person who understands what you are talking about. The next question in their mind is, "Why is it my concern to do extra work for you? You are not even our customer.". Que the click and dial tone.

I also assume that Australian internet must have an ocean fiber to somewhere in Asia? Asian traffic is slow reaching the US according to the link I posted above. Try typing in crypticstudios.com and you will see the time for Asia is well over 200 ms and Europe and the US are about 70 to 80 ms. This is just getting on the webpage not their game. The game server is a different IP address altogether and I don't think I can post it without the forum mods getting a bit irate.

kreatyve · July 2016

To do a tracert, you must do the tracert to patchserver.crypticstudios.com. This is the only want that Cryptic has approved for doing tracert on. Sometimes it will tell you that it's connecting to the Xbox server, and sometimes it doesn't, but I believe both the Xbox and PC patch servers are in the same location, so that shouldn't matter.

killerella · July 2016

Not sure if its related, but the lag timeframe you reported was at the same time that ARC was doing the mega stress test on the Gigantic servers. If the Gigantic servers and the Neverwinter servers share any common network elements, it could have been the source of the problem. Maybe someone from Arc could weigh in on that?

arcgames.com/en/games/Gigantic/news/detail/10054673-join-us-for-another-24-hours-of-gigantic%21

kreatyve · July 2016

killerella said:
Not sure if its related, but the lag timeframe you reported was at the same time that ARC was doing the mega stress test on the Gigantic servers. If the Gigantic servers and the Neverwinter servers share any common network elements, it could have been the source of the problem. Maybe someone from Arc could weigh in on that?

arcgames.com/en/games/Gigantic/news/detail/10054673-join-us-for-another-24-hours-of-gigantic%21

I do know that STO and Neverwinter share servers, however they are both Cryptic games. Gigantic is not a Cryptic game, so I'm not sure exactly what the infrastructure would be, if they are connected at all.

lewstelamon01 · July 2016

kreatyve said:
To do a tracert, you must do the tracert to patchserver.crypticstudios.com. This is the only want that Cryptic has approved for doing tracert on. Sometimes it will tell you that it's connecting to the Xbox server, and sometimes it doesn't, but I believe both the Xbox and PC patch servers are in the same location, so that shouldn't matter.

To clarify, the provided address is the same for STO (in fact, the lag/rubberbanding sticky was copied from their forums for the most part). STO doesn't have , at the time of this posting, have a live XB1 version, and the xboxpatchserver.crypticstudios.com URL has been in service for quite some time prior to the announcement of any XB1 version.

dameon2k · July 2016

I'm still having lag and rubberbanding in all zones at any given moment. Definitely isn't an issue on my end. Great ping and correct download and upload speed on any speed test you want to throw at me. I mean I get great numbers if I run the tests while in game. I had never witnessed a rubberband effect until this fireworks event they had. Right now the game is just becoming unplayable at times. Other times I have no problems at all. I've been loyal to Neverwinter for some time and I imagine one of the biggest supporters of this MMO. This issue is about to make me reconsider anymore investment in this MMO and I've weathered many storms with Cryptic. I think you have to draw the line when you can't play the game anymore.

It's amazing how this just started out of nowhere. Makes me wonder if my connection is being routed a slower way all of a sudden for some reason. About the third day of the fireworks event it started and it has been all over the place since then. The only exception was the small amount of downtime when the game wasn't running an event. No lag that day at all. What is even more mind-boggling are all the people that seem to have no problem at all. I would expect more complaints but I'm not seeing a whole lot.

So I'm trying to figure out is there any kind of fix for people who are invested in this game? Are people weighing the servers down because of the events? This is really the first year I've been able to participate in the summer event due to my job in the past. So I don't know if that is the issue or what.

ajlir · July 2016

dameon2k said:
About the third day of the fireworks event it started and it has been all over the place since then. The only exception was the small amount of downtime when the game wasn't running an event. No lag that day at all. What is even more mind-boggling are all the people that seem to have no problem at all. I would expect more complaints but I'm not seeing a whole lot.

You aren't the only one. I have this situation and people just turned a deaf ear when I mention it.

mmm1001 · July 2016

Guys, seriously - "Never experiencing lag and rubberbanding before" means one thing - you haven't played long enough.
There is ONLY ONE solution for this - GET USED TO IT. There are countless complains from players about lag issues - it is obvious that Cryptic don't want or simply can't fix them so just accept them as part of game and try to not get frustrated.

mynaam · July 2016

sameriker said:
Lag is not your PC it is network related, I have addressed this issue and people just don't seem to pay attention. In chat you can type;
/netgraph 1
This will turn on a display showing ping and packet rates on the far right is a green graph showing spikes (lags).
/netgraph 0
This turns the display off.

Ping is rated in milliseconds anything under 150ms is pretty fair to average. Over 250 and that is a quarter of a second.

How do you improve your network? Sad thing is you probably cannot. The DNS bounces the stream all over the country, so you could end up going through some server in Frostbite Falls, Minnesota that is run on an old 286 CPU with 2400 baud dial up modem. Most people think the closer you live to a server, the faster the data should travel. This isn't always the case. This site called Monitis shows you where a server in the US bounces just to reach Google. If you pop in Cryptic's IP it too will bounce all over the country.

I was in a group yesterday where 4 of the 5 party members from different areas in the world was lagging(i wasn't) it was funny to see dead people still standing up.

I do agree that network is in most cases the cause but recently the fact that 4/5 in a party from different regions was hit with lag makes me think something else is wrong. I have also played smoothly with a ping of 300ms so in my opinion you are safe with 300 or less.

emilemo · July 2016

mmm1001 said:
Guys, seriously - "Never experiencing lag and rubberbanding before" means one thing - you haven't played long enough.
There is ONLY ONE solution for this - GET USED TO IT. There are countless complains from players about lag issues - it is obvious that Cryptic don't want or simply can't fix them so just accept them as part of game and try to not get frustrated.

Quoted for truth

dameon2k · July 2016

Well, I said the lag and rubberbanding were not on my end, but it seems I may have been wrong. Contrary to some beliefs on here that you haven't played long enough if you haven't experienced lag and rubberbanding, I have played since 2013 and never had a major problem like this one. You can choose to believe that or not, the choice is yours...but I assure you other than an occasional hiccup I had no major lag issues. I don't want to get side tracked so back to the point at hand...

I was running on wireless internet, and no that wasn't the issue, and I didn't realize that at the time. I am usually wired but awhile back I had switched to wireless and forgot I made the change. When I noticed this I plugged in my cable and ran a speedtest. I couldn't get close to my mbps....I was stuck at round 8 when I have 65. I literally had no upload at all. When I would switch back to wireless the speedtest would read as normal.

About a month back I was updating my nvidia drivers when their installing process crapped out on me. I had tried to fix it every way I know how. I deleted every nvidia folder I could find and removed it from registry, but still couldn't fix it. So I backed-up my files and reformatted. I don't know why, or what happened, but somehow this fixed my problem. I tried my wired internet and the speeds were back to normal and now I'm not getting any major lag or rubberbanding. This is one of the craziest things I've ever ran into when dealing with lag. I have no idea what happened. Some have suggested a virus, but I find that hard to believe as careful as I am. Plus other than the issue being caused with Neverwinter, I had no problems anywhere else when on wireless.

Anyways I'm glad to have this fixed, I just wish I knew what went wrong. I guess this topic can be closed by a mod now that I have the issue straight. Thanks for all the input everyone gave me.

Unknown · July 2016

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Holy Lag Batman!

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