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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Crash consistent at login

majhookmajhook Member Posts: 51 Arc User
in Peer to Peer Tech Forum
Open the launcher in compatibility mode. I have tried windows 8, XP 3, XP 2. All do the same thing; open to the Cryptic loading screen as soon as the bar gets just to the end of the word Loading. The client crashes to the desktop. I have come back to the game after a while so this is a brand new install.
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System Information
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Time of this report: 5/28/2016, 13:50:07
Machine name: SOCIALISMKILLS
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16290MB RAM
Page File: 3931MB used, 14789MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
Tagged:

Answers

  • majhookmajhook Member Posts: 51 Arc User
    Does anyone answer these questions or do we just hope magic occurs and things get better?
  • krailovkrailov Member Posts: 302 Arc User
    Sorry dude, we are all gamers and volunteers here :)

    Have you read through some of the previous threads, and aside from compatibity mode, what else have you tried? Are you getting a Cryptic error to send in, and do you have any corresponding errors in your event log that you can provide the details on?

    Is this when you are loading the character screen, or as your toon is loading in the map? Have you tried running in a window versus full screen, and have you done a verify of all your files in the launcher (where you update and click on Play to start Neverwinter)?

    Might is not always right - the powerful sometimes forget that.

    The Small Band
  • majhookmajhook Member Posts: 51 Arc User
    Yea Krailov I get that. Figured that Cryptic would have some official support folks. I have verified all files, I have ran window mode and not, I have tried safe mode and not. uninstall and re-install via steam and without steam with Arc and without Arc. It crashes going into the loading screen, every time, so no cryptic errors at all just oops something happened tell us what you were doing dialog.
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    You'll have to file a ticket at the ARC website to get official support. Forums are peer to peer tech support only.

    http://www.arcgames.com/en/supportredirect/app/home/
    ROLL TIDE ROLL

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  • bioshrikebioshrike Member, NW M9 Playtest Posts: 4,729 Arc User
    Over the past few days, the game crashes after launching it and getting to the 'Cryptic' loading screen, even in safe mode. This is on my laptop, (desktop works fine). Like I said, this only started happening recently. Anyone have any ideas/suggestions? I've already tried multiple reboots, have no other programs running, tried safe mode, forced verify, tried the different proxies/no proxy, etc.

    Thanks!
    <::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::>
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  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    bioshrike said:

    Over the past few days, the game crashes after launching it and getting to the 'Cryptic' loading screen, even in safe mode. This is on my laptop, (desktop works fine). Like I said, this only started happening recently. Anyone have any ideas/suggestions? I've already tried multiple reboots, have no other programs running, tried safe mode, forced verify, tried the different proxies/no proxy, etc.

    Thanks!

    Have you tried typing -d3d9 in the command line to change it to DX9 instead of 10, 11, or 12?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
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  • bioshrikebioshrike Member, NW M9 Playtest Posts: 4,729 Arc User
    edited June 2016
    kreatyve said:

    bioshrike said:

    Over the past few days, the game crashes after launching it and getting to the 'Cryptic' loading screen, even in safe mode. This is on my laptop, (desktop works fine). Like I said, this only started happening recently. Anyone have any ideas/suggestions? I've already tried multiple reboots, have no other programs running, tried safe mode, forced verify, tried the different proxies/no proxy, etc.

    Thanks!

    Have you tried typing -d3d9 in the command line to change it to DX9 instead of 10, 11, or 12?
    I will try that and let you know. Thanks!

    Update: So I tried the -d3d9 switch like you mentioned, but the crashing still occurs. Any other suggestions?

    2nd Update: I tried several other permutations, but it still wouldn't work. I had an SSD sitting around that I've been meaning to put into the laptop, so I took this opportunity to do so, and the game works fine... so it must've been some sort of software issue. *shrugs*
    Post edited by bioshrike on
    <::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::>
    "Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
    Official NW_Legit_Community Forums
  • mimijemmimijem Member Posts: 29 Arc User
    i have the same issue since guild alliance update i still cant fix it any ideas?
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    What graphics card is everybody using?
  • mimijemmimijem Member Posts: 29 Arc User
    ambisinisterr said:

    What graphics card is everybody using?

    iam using amd radeon hd 7450m and integrated intel hd 3000 but the game has always worked fine for me for over 3 years now i never had this problem until the latest update
  • mimijemmimijem Member Posts: 29 Arc User
    thanks guys its all fixed after patch great work i can finally play again!
  • sirrapprosirrappro Member Posts: 45 Arc User
    Still can't play, using a gtx 750ti
  • majhookmajhook Member Posts: 51 Arc User
    Nvidia gtx 980ti
  • sirrapprosirrappro Member Posts: 45 Arc User
    null
    I was able to find something that worked for me, goto your neverwinter files highlight them then delete all of them. Redownload neverwinter and it is gonna take about an hour an half for all the game patches, then you should be good to play
  • blizz012blizz012 Member Posts: 1 Arc User
    i wish they would fix this game for windows 10 getting tired of all the crashing dont they realize everyone will be using windows 10 which means a lot of people wont be able to play
  • hjh2071#7084 hjh2071
    hjh2071#7084
         Member Posts: 1 New User
    I'm having the same problem. I'm beginning to think it's a win 10 problem. Those who have updated to win 10 shouldn't be a problem, the ones who got win 10 already on their pc, will problably have an issue. I can run this on one laptop, which was originally win 7 and now win 10, but not my new one which is just win 10.
  • bojackanebojackane Member Posts: 1 New User
    ---------------------------
    Fatal Error
    ---------------------------
    Fatal Error: Direct3D driver returned error code (D3DERR_INVALIDCALL) while creating a texture.



    help me please
  • krailovkrailov Member Posts: 302 Arc User
    bojackane said:

    ---------------------------

    Fatal Error

    ---------------------------

    Fatal Error: Direct3D driver returned error code (D3DERR_INVALIDCALL) while creating a texture.







    help me please

    Hi @bojackane
    You should really start your own thread, as it is likely your issue is not the same as the OP. When you do, please include the hardware you are running on (laptop/PC), what sort of graphics you have, your OS, and what you have done in trying to resolve the issue, plus when the error occurs/what seems to trigger it.

    Might is not always right - the powerful sometimes forget that.

    The Small Band
  • mrsheep#8721 mrsheep
    mrsheep#8721
         Member Posts: 7 Arc User
    ambisinisterr said:

    What graphics card is everybody using?

    I'm using a "inter(R) Core(TM) i5-2520M CPU @ 2.50GHz
  • fmurk#2751 fmurk
    fmurk#2751
         Member Posts: 13 Arc User
    I had this problem and the uninstall/reinstall solved it for me.
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