There's a problem with the way queues were fixed to eliminate the need to confirm your participation in a private queue group. The group can be re-queued before all members have left a completed instance, preventing players still in the instance from retrieving rewards from chests. This happened to me in Shores of Tuern and Demogorgon. In the case of Demogorgon, the reward chest form the previous instance was available in the next instance. When re-queuing a group, there needs to be a check in place to make sure all members of the group have left the previous instance.
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It happens once and you learn about it so next time it won't happen.