server disconnects

mkgnr159 · March 2016

what the hell is going on I have never had so many server disconnects since the days of dial up on pcs can you guys please for once get something right, you have even broken the queuing system, the game is hardly worth playing right now

kreatyve · March 2016

@mkgnr159 I have moved this to the Technical Support subforum for it. I would also like to inform you that bumping is not allowed on these forums.

More information is needed. What are you doing when you get disconnected? Have you done a trace route to the servers? What speed of internet do you have?

piesaregood · April 2016

what is bumping,
for me, i get d/ced after picking a character to log in
the site i use for a internet speed test is, www.speedtest.net, or google it, its the one with ooklaa in its name
how do i do a "trace route"
this is what happens for me
load neverwinter (with/without arc it doesnt seem to make a diffrence)
4mins to ask for my user name and password(force verify is turned off always)
after pressing enter, another 5ish mins to hit the play button
loads up in about 20seconds, get to character screen, click character then enter world,
screen goes black and a short time later i get "login in to game server, timed out please try again later"
i am still able to access the gate way

lewstelamon01 · April 2016

Bumping: posting solely for the purpose of moving a thread up on a page, usually consisting solely of "bump".

How to do a traceroute in Windows 7 or 8:

Start > Run, type "cmd" in the box provided, and at the window that appears, type the following:

tracert patchserver.crypticstudios.com

For windows 10 users, hold down the Windows key and press X, then select Command Prompt from the menu provided. The command is still the same.

fladnag · April 2016

I have been getting a LOT of server disconnects and server not responding, waiting times of up to 5 mins on the launcher before I can actually sign in. When I do manage to get in, the character select screen takes ages to fully load up. This is trying to play during the day. At night between approx 10pm and 8am the following day, it all seems to be fluid with barely a hint of lag. I know that off peak times and the loads are less but I cannot go playing NW during those times lol. I would like to actually have a decent play during the day.

Below are trace and nettest results taken approx 2030 hrs

ISP = CenturyLink
Locale = AZ

C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 19 ms 19 ms phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
3 19 ms 19 ms 19 ms phnx-agw1.inet.qwest.net [75.160.238.9]
4 * 30 ms 29 ms los-brdr-01.inet.qwest.net [67.14.102.110]
5 42 ms 40 ms 41 ms be3048.ccr23.lax05.atlas.cogentco.com [154.54.11.185]
6 40 ms 40 ms 40 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
7 51 ms 57 ms 51 ms be2931.ccr21.phx02.atlas.cogentco.com [154.54.44.85]
8 57 ms 57 ms 57 ms be2929.ccr21.elp01.atlas.cogentco.com [154.54.42.66]
9 57 ms 57 ms 69 ms be2927.ccr21.iah01.atlas.cogentco.com [154.54.29.221]
10 88 ms 89 ms 88 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
11 87 ms 88 ms 87 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
12 102 ms 94 ms 94 ms be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
13 100 ms 100 ms 99 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
14 100 ms 100 ms 100 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
15 101 ms 102 ms 101 ms 38.111.40.114
16 * 101 ms 100 ms 198.49.243.253
17 * * * Request timed out.
18 100 ms 105 ms 101 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

Trace complete.

contacting nettest server..
Local IP: xxxxxxxxxxxxx
Ping: 230.8 msec
Port: 80: 18 KB/sec 2 KB/sec 26 KB/sec 500
Port: 80: 17 KB/sec 1 KB/sec 18 KB/sec 500
Port: 443: 16 KB/sec 1 KB/sec 18 KB/sec 500
Port: 443: 19 KB/sec 1 KB/sec 21 KB/sec 500
Port: 7255: 16 KB/sec 2 KB/sec 19 KB/sec 500
Port: 7255: 20 KB/sec 1 KB/sec 22 KB/sec 500
Port: 7003: 18 KB/sec 1 KB/sec 20 KB/sec 500
Port: 7003: 21 KB/sec 1 KB/sec 24 KB/sec 500
Port: 7202: 16 KB/sec 1 KB/sec 21 KB/sec 500
Port: 7202: 13 KB/sec 1 KB/sec 17 KB/sec 500
Port: 7499: 18 KB/sec 1 KB/sec 22 KB/sec 500
Port: 7499: 21 KB/sec 1 KB/sec 23 KB/sec 500
Port: 80: 24 KB/sec 1 KB/sec 27 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

On the traceroute hops 5 to 13, they all look like they are bumping round US airports, hop 11 actually states its in DC. rest of the 154.54.x.x gives me a generic google map. Hop 15 is in Boston MA.

Thing is, why the hell is this looking like its being routed up and down the country when the servers for the game are located in CA, 1 state over from AZ.....

The nettest figures seem rather low to say the least lol, so obviously something is way wrong there.

So, with these figures above, the game plays terribly for me, even though the route figures are comparable with good game play. Seems like the nettest figures I have aren't near what I should be getting. Any suggestions.

Oh and I have done iprelease/renew, flushed dns, powercycled all equip here and still the same probs.

lewstelamon01 · April 2016

You're actually incorrectly assuming the servers are in CA. The company is in CA but the datacenter for Cryptic's games is on the East Coast. This would explain where your trace is going.

As to its results, hop 3 is getting a partial timeout. You may get better long-term results from running a pathping test....which basically runs a traceroute repeatedly for about 5 minutes or so and compiles the results. It'll give you a better picture of where packet loss may be occurring most frequently along your route.

Is your firewall blocking some ports? You also may be experiencing data throttling. Contact your ISP to make sure something hasn't been bottlenecked or throttled on their end.

Pathping is the same as a traceroute, except the command is "pathping" .

fladnag · April 2016

Thanks for the clarification of the server locale, that explains the geographical hops.
Firewall is all good. Been using Norton for the last 10yrs. No problems with it, all other games I play don't have an issue with it. least none that raises eyebrows.
No problems with ISP thus far, but will check later on today.
Have conducted a pathping at 4:55am PST. Results below, but ofc as its early morning, delays would be light. Will try and run another one later on today.

C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 x.Home [192.168.0.13]
1 192.168.0.1
2 phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
3 phnx-agw1.inet.qwest.net [75.160.238.9]
4 los-brdr-01.inet.qwest.net [67.14.102.110]
5 be3048.ccr23.lax05.atlas.cogentco.com [154.54.11.185]
6 be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
7 be2931.ccr21.phx02.atlas.cogentco.com [154.54.44.85]
8 be2929.ccr21.elp01.atlas.cogentco.com [154.54.42.66]
9 be2927.ccr21.iah01.atlas.cogentco.com [154.54.29.221]
10 be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
11 be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
12 be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
13 be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
14 te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
15 38.111.40.114
16 198.49.243.253
17 * * *
Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 x.Home [192.168.0.13]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% phnx-agw1.inet.qwest.net [75.160.238.9]
0/ 100 = 0% |
4 30ms 0/ 100 = 0% 0/ 100 = 0% los-brdr-01.inet.qwest.net [67.14.102.110]
0/ 100 = 0% |
5 40ms 0/ 100 = 0% 0/ 100 = 0% be3048.ccr23.lax05.atlas.cogentco.com [154.54.11.185]
0/ 100 = 0% |
6 40ms 0/ 100 = 0% 0/ 100 = 0% be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
4/ 100 = 4% |
7 52ms 14/ 100 = 14% 10/ 100 = 10% be2931.ccr21.phx02.atlas.cogentco.com [154.54.44.85]
0/ 100 = 0% |
8 59ms 9/ 100 = 9% 5/ 100 = 5% be2929.ccr21.elp01.atlas.cogentco.com [154.54.42.66]
0/ 100 = 0% |
9 58ms 10/ 100 = 10% 6/ 100 = 6% be2927.ccr21.iah01.atlas.cogentco.com [154.54.29.221]
0/ 100 = 0% |
10 89ms 12/ 100 = 12% 8/ 100 = 8% be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
0/ 100 = 0% |
11 89ms 7/ 100 = 7% 3/ 100 = 3% be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
0/ 100 = 0% |
12 95ms 9/ 100 = 9% 5/ 100 = 5% be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
0/ 100 = 0% |
13 100ms 8/ 100 = 8% 4/ 100 = 4% be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
0/ 100 = 0% |
14 102ms 7/ 100 = 7% 3/ 100 = 3% te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
0/ 100 = 0% |
15 101ms 5/ 100 = 5% 1/ 100 = 1% 38.111.40.114
0/ 100 = 0% |
16 104ms 4/ 100 = 4% 0/ 100 = 0% 198.49.243.253

Trace complete.

C:\WINDOWS\system32>

Hop 7 onwards appear to be suffering loss.

lewstelamon01 · April 2016

It does have a significant amount of loss, yeah, but it doesn't appear to be on your ISP's network or Cryptic's. Rather, it appears to be on the backbone networks that transfer data between the two.

geekygothy84 · April 2016

This person isn't the only person having these issues. My roomy and I are also getting Dc'd constantly. Something is going on with your stuff.

geekygothy84 · April 2016

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Proxied>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 2 ms 7 ms 192.168.0.1
2 31 ms 27 ms 18 ms 10.35.120.1
3 22 ms 12 ms 14 ms 24-35-239-129.fidnet.com [Edited For Privacy. Hack Me Not.]
4 29 ms 37 ms 39 ms 216-229-64-21.fidnet.com [216.229.64.21]
5 24 ms 37 ms 39 ms 216-229-80-97.fidnet.com [216.229.80.97]
6 31 ms 38 ms 30 ms 216-229-83-30.fidnet.com [216.229.83.30]
7 * 50 ms 48 ms 7-1-2.bear2.StLouis1.Level3.net [4.53.162.105]
8 * * * Request timed out.
9 59 ms 58 ms 49 ms be3018.ccr41.ord03.atlas.cogentco.com [154.54.12.81]
10 52 ms 48 ms 59 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45.17]
11 63 ms 67 ms 68 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
12 61 ms 68 ms 69 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
13 68 ms 69 ms 78 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
14 64 ms 66 ms 71 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
15 73 ms 69 ms 78 ms 38.111.40.114
16 79 ms 71 ms 78 ms 198.49.243.253
17 * * * Request timed out.
18 79 ms 79 ms 78 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

Trace complete.

C:\Users\Proxied>

So why exactly is it timing out before it hits atlanta and is it... supposed to be routing to your xbox...patch servers, for PC?

lewstelamon01 · April 2016

geekygothy84#8271 said:
Microsoft Windows [Version 10.0.10586]

(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Proxied>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]

over a maximum of 30 hops:

1 1 ms 2 ms 7 ms 192.168.0.1

2 31 ms 27 ms 18 ms 10.35.120.1

3 22 ms 12 ms 14 ms 24-35-239-129.fidnet.com [Edited For Privacy. Hack Me Not.]

4 29 ms 37 ms 39 ms 216-229-64-21.fidnet.com [216.229.64.21]

5 24 ms 37 ms 39 ms 216-229-80-97.fidnet.com [216.229.80.97]

6 31 ms 38 ms 30 ms 216-229-83-30.fidnet.com [216.229.83.30]

7 * 50 ms 48 ms 7-1-2.bear2.StLouis1.Level3.net [4.53.162.105]

8 * * * Request timed out.

9 59 ms 58 ms 49 ms be3018.ccr41.ord03.atlas.cogentco.com [154.54.12.81]

10 52 ms 48 ms 59 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45.17]

11 63 ms 67 ms 68 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]

12 61 ms 68 ms 69 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]

13 68 ms 69 ms 78 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]

14 64 ms 66 ms 71 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]

15 73 ms 69 ms 78 ms 38.111.40.114

16 79 ms 71 ms 78 ms 198.49.243.253

17 * * * Request timed out.

18 79 ms 79 ms 78 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

Trace complete.

C:\Users\Proxied>

So why exactly is it timing out before it hits atlanta and is it... supposed to be routing to your xbox...patch servers, for PC?

Short answer: That's simply how the URL is resolved via DNS lookup and redirected. I don't write the DNS tables, unfortunately.

Equally short but not quite as technical answer: That's the way it's always been since before the XB1 went live *shrug*

As to why you're timing out on hop 8, it could be many reasons. That particular node may be configured to block incoming ICMP requests, or the node itself may be having issues. At any rate, it's not on Cryptic's end. I'd do as suggested in the previous reply: run a pathping test, see where else you may be experiencing significant packet loss.

Also, the timeout is occurring around St. Louis, MO--not Atlanta.

By the way, this thread off the PWI game forum may be of some help as well. It goes into better detail than I have the time to type out here: http://forum.arcgames.com/pwi/discussion/1194404/traceroute-pinging-the-internet-and-you

wylonus · April 2016

i keep getting "timed out" just lately when i tried to switch the alts, seem the server just dropping the clients.

server disconnects

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