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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

neverwinter wont play since maintnance

qt1975qt1975 Member Posts: 10 Arc User
edited September 2015 in Peer to Peer Tech Forum
i need help :(
neverwinter wont play since maintnance
i can logon ark - and i can click play
and then the neverwinter window does open
get stuck loading ... nothing happens
im on a windows10 laptop
can anyone pls help me solve this ? or tell me if it will b ok ?

Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Does the screen go black? Have you tried loading in safe mode? Have you tried putting -d3d9 in the command line and then restarting the launcher? Please try those 2 things and see if either of them help. Thanks.
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  • qt1975qt1975 Member Posts: 10 Arc User
    im sorry - im not a pc speciallist - i havnt tried anything besides try to play it
    and thats not working
    the screen will stay on "loading"
    but nothing happens .. just stays like that ,cant even click that screen off ..
    so i gotte reboot lappy to try again

    im sorry im i have clue how to try the things you suggest
    i am clueless on tech things, that is why i asked for help
    im sorry to be a pain
  • tonyw79tonyw79 Member Posts: 3 New User
    currently having the same problem. havent played for a few days now it gets to the neverwinter screen with the other logos and just says loading on the bottom. tried letting it sit for a good half hour and nothing. tried finding how to load in safe mode couldnt find it and wasnt sure where id put the -d3d9 in a command line.
  • qt1975qt1975 Member Posts: 10 Arc User
    idk either tonyw. but im glad im not the only one ..
    and this also means its likely not our pc or lappy i guess, how coincidental that would be
    so idk if we need to do techie things , hope not
  • tonyw79tonyw79 Member Posts: 3 New User
    yes hopefully. i uninstalled everything and im in the process the patches being downloaded i will let you know if it worked for me
  • qt1975qt1975 Member Posts: 10 Arc User
    thank you :) good luck !
  • tonyw79tonyw79 Member Posts: 3 New User
    nope that didnt work
  • qt1975qt1975 Member Posts: 10 Arc User
    :( sorry to hear ... strange eh
    im sure a techsuopporter will tell us what to do soon
    keep checking here :)

    tc ! (ty for trying and letting me know)
  • qt1975qt1975 Member Posts: 10 Arc User
    well after a bit of a nervous breakdown i found out what the techsupport is talking about

    if you click play (in arc) it brings up the window where you can press play to actually start the game
    DONT do it ..but
    uptop of that screen is options
    click that
    then there you can put in the -d3d9
    and you can check the box for save mode
    for me it now loaded
    okay its a tiny window,and its in the left right corner of my screen ,but ill drag n make bigger :)
    atleast im in !! and now able to select the char i wish to play

  • qt1975qt1975 Member Posts: 10 Arc User
    to bad you do have to do this all each time you start the game
    but oh well , atleast it works that way !
  • UnknownUnknown
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  • qt1975qt1975 Member Posts: 10 Arc User
    still hope a techsupoort will let me/us know if my prob - that also seems to be tonys prob - and maybe more ppl
    will be fixed ?!
    it is utterly annoying .. i have to tweak just right to be able to drag window bigger - else i play i a tiny window in top right of my screen
    becos each time i want to play i have to go to the launcher - click options - click save mode and then the screen is just top right and tiny (i play windowed mode- but big window )

  • sevaar4sevaar4 Member Posts: 2 Arc User
    at least you can get THAT to work. when I try it I still get the same connecting to server msg on the launcher and then it still wont even load in safe mode. the launcher just closes out
  • eviljezuzzeviljezuzz Member Posts: 8 Arc User
    If I understand correctly I'm having the same issue. Patch went pretty smoothly, however I get the perpetual loading screen after clicking play on the launcher. Seems this may be the final nail in the coffin for me.
  • jaxingtoniajaxingtonia Member Posts: 1 New User
    Same problem for the last few days. Have tried loads of stuff but no fix yet
  • chickiepiepuchickiepiepu Member Posts: 8 Arc User
    edited October 2015
    I remember this game had this problem for people trying to run on directX11 so you would put the game on safe mode and then enter and change the directX version the game was using (to 9) and voila! the game would run fine on all settings... However i cant find the options to change directX anymore in game settings...
  • l3thin4thl3thin4th Member, NW M9 Playtest Posts: 198 Arc User
    chickiepiepu said:

    I remember this game had this problem for people trying to run on directX11 so you would put the game on safe mode and then enter and change the directX version the game was using (to 9) and voila! the game would run fine on all settings... However i cant find the options to change directX anymore in game settings...

    I had several of the issues described in this topic (included the one from qt1975).
    Changing DirectX to 9 solved all of them.

    The option is in the video tab of the option menu. It is accessible from the game only.
    Alternatively (in case you cannot access the game), you can try the following
    Open gameprefs.pref (it should be in \Neverwinter\Live\localdata)
    The line about the directX version is
    PrefEntry GfxSettings.DeviceType

    In my case, it is
    PrefEntry GfxSettings.DeviceType Direct3D9

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