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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Cant login

founderxxxfounderxxx Member Posts: 3 Arc User
in General Discussion (PC)
I am a new player... currently level 18 and I cannot login tonight for a few hours. Is there somewhere I can check for login server or server uptime?

Thanks. still on the fence about this game. but the last few days I am experiencing alot of login issues (only with Neverwinter).

thanks

Comments

  • xenoflyxenofly Member Posts: 1 Arc User
    same here, can't log in by Arc. But i can log in here on forums and on gateway
  • neoxyphusneoxyphus Member Posts: 43 Arc User
    can't login to arc. opened a ticket. tried to start game client directly, it hangs looking for the account server. guess just gunna go play sword coast adventures for a while
    Casamir
    3K IL WK Sabo TR
    Trying to suck less @ pvp near you
  • okeepheokeephe Member, NW M9 Playtest Posts: 75 Arc User
    Same here. Unable to log in for the past 24 hrs or so. Can't connect to the authentication server.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Those of you who are having issues logging on, can you please do a tracert to patchserver.crypticstudios.com and post it here? Thanks!
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • putzboy78putzboy78 Member, NW M9 Playtest Posts: 1,950 Arc User
    I spoke to support about mine. They say its routing between my ISP and Cryptics ISP. Supposedly they will try to talk to their ISP to resolve. I spoke to my ISP and that got me (as expected) nowhere. I can't get past the technical support to even talk to the people who understand routing, tracerts, etc. Lucky me

    C:\Users\Admin>tracert patchserver.crypticstudios.com
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]over a maximum of 30 hops:
    1 8 ms 1 ms 1 ms 192.168.0.1
    2 2 ms 1 ms 1 ms 192.168.0.1
    3 * * * Request timed out.
    4 19 ms 39 ms 39 ms 10.162.11.21
    5 88 ms 86 ms 92 ms 10.162.11.9
    6 84 ms 114 ms 88 ms 200.79.231.81.static.cableonline.com.mx [200.79.231.81]
    7 86 ms 101 ms 97 ms 10.19.132.17
    8 113 ms 137 ms 98 ms 63.245.6.137
    9 183 ms 169 ms 167 ms xe-10-2-3.edge2.Miami1.Level3.net [4.31.223.77]
    10 126 ms 118 ms 152 ms ae-1-51.edge1.Miami2.Level3.net [4.69.138.75]
    11 156 ms 141 ms 186 ms francetelecom-level3-ge.Atlanta1.Level3.net [4.68.110.170]
    12 405 ms 163 ms 136 ms be2054.ccr21.mia01.atlas.cogentco.com [154.54.80.41]
    13 169 ms 185 ms 138 ms be2122.ccr41.atl01.atlas.cogentco.com [154.54.24.193]
    14 155 ms 153 ms 155 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
    15 190 ms 189 ms 154 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    16 175 ms 177 ms 173 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    17 156 ms 157 ms 166 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    Trace complete.
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