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Auction House AD Thievery Bug
melychath
Member Posts: 45
So, I spent over 700k AD on the Auction House and purchased . . . nothing.
Step by step:
1) I searched the AH for Steel Crucibles
2) I purchased the first, cheapest Steel Crucible on the list
3) I clicked the next Steel Crucible on the list to purchase it
4) The game informed me in red letters that my purchase had failed. The terminology was something along the lines of the Auction House being unavailable.
5) I assumed that the item had been purchased just prior to my attempt to do so. I clicked on the next Steel Crucible to purchase it.
6) I was given the same error message as described in step 4
7) I continued attempting to purchase Steel Crucibles, assuming that I was not being charged for a failed purchase attempt, and continued to get the same error message as described in step 4
8) After multiple attempts to purchase I finally gave up. At this point I noticed that my AD count had gone from just under 800k, to roughly 20k, and I only had one Steel Crucible to show for all those Astral Diamonds.
Those lost Astral Diamonds came directly from Zen, which came directly from my credit card.
Step by step:
1) I searched the AH for Steel Crucibles
2) I purchased the first, cheapest Steel Crucible on the list
3) I clicked the next Steel Crucible on the list to purchase it
4) The game informed me in red letters that my purchase had failed. The terminology was something along the lines of the Auction House being unavailable.
5) I assumed that the item had been purchased just prior to my attempt to do so. I clicked on the next Steel Crucible to purchase it.
6) I was given the same error message as described in step 4
7) I continued attempting to purchase Steel Crucibles, assuming that I was not being charged for a failed purchase attempt, and continued to get the same error message as described in step 4
8) After multiple attempts to purchase I finally gave up. At this point I noticed that my AD count had gone from just under 800k, to roughly 20k, and I only had one Steel Crucible to show for all those Astral Diamonds.
Those lost Astral Diamonds came directly from Zen, which came directly from my credit card.
Post edited by Unknown User on
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Comments
Encounter Matrix | Advanced Foundry Topics
Does that mean they were returned to your mailbox or that you already tried that but they're still missing?
Encounter Matrix | Advanced Foundry Topics
They have logs of what happened with your character -- tell them you want to see proof in the logs of how you are lying and if not you want your character rolled back a day or so.
Encounter Matrix | Advanced Foundry Topics
Due to the innaccuracy of their logs I have no evidence. The most frustrating thing is I have been, admittedly, a wallet warrior. I've spent almost $1000 on this game. Customer Support is now suggesting that I am lying about this error to gain approximately $40 in AD.
Thanks for the question, hogt. I quoted myself because I edited my response while you were quoting me. No, I do not have AD sitting in the AD/ Zen exchange.
sorry to hear that man.
Well, hopefully Support comes to their senses and considers this as a possibility. It's insane to treat a customer who pays so well with such contempt.
Encounter Matrix | Advanced Foundry Topics
Then where do the logs say the zen was spent??
Encounter Matrix | Advanced Foundry Topics
"Customer Support" has suggested I am lying (and did so with a smile) and has now chosen to stop responding to my emails. I hope no one else runs into this error, but I sure could use the voices of others who have experienced this error.
Edit: I just realized you asked "where do the logs say the zen was spent?". My answer still applies, only altered to read "Where indeed did that Zen go?"
Zen delivered but stolen, ask for a refund from your credit card company. Its about time these bugs get corrected and the only way is if they start losing money. Its theft and the programming error doesnt justify it.
Their logs do not address the failed Auction House buyout attempts, and do not accurately reflect the amount of AD I had (according to Customer Support), but a simple look at how much Zen I purchased with real money, where I spent a decent sum of that Zen, and how much AD disappeared after one succesful AH buyout of a relatively low cost item should be evidence enough.
I'm sorry if I'm ranting. The contempt I've been treated with thus far has me a bit tweaked.
I can't "correct" their error by getting a refund. I spent $100 on Zen and received $100 worth of Zen. The amount of AD I lost to the in-game error comes to less than $50. By reversing the charges on that purchase I am stealing. I will not do that.
Much better to let them "get away with" the same behavior exhibited time and again with others?
Think of it as a fine or penalty. If one simply allows their continous mismanagement one participates through default.
Encounter Matrix | Advanced Foundry Topics
Well, hopefully you get better results than I did. Their records do not show that I had failed purchase attempts in the Auction House, nor do they show an accurate representation of the amount of AD I had prior to those purchase attempts. As such, so-called Customer Support refuses to look at the amount of Zen I'd purchased with real money, where I immediately spent a portion of that Zen (on an exchange for AD), and where that AD then went (which was into an error within the Auction House). Because their records do not accurately show the amount of AD I had, and becasue they've refused to do any research into their error, it has been assumed that I am a liar and am trying to steal from the company. The good news is it will easy for me to refrain from spending any more money on this game. I've spent too much already. Besides, ESO is a fun game . . .
I contact arc, they clearly need help as they asked for exact names of everything..which I have them EVERYTHING, even time stamps they could easily reference within 10 minutes of the incident... To only get a response back that I need to link my gamer tag to get help...!!!? I linked day one, not only does my arc account show it, but I have the illusionist companion in my inventory all leveled up from linking. Now the person helping me (Claymore) is failing to respond ...is this normal??
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