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Forums > Home› Neverwinter Discussion › General Discussion (Xbox One)

Unable to connect

draven165draven165 Member Posts: 255 Arc User
in General Discussion (Xbox One)
Anyone else having an issue logging in? My Xbox says syncing Neverwinter data then errors out saying unable to get last save and asks if I want to try again or use offline. I've rebooted. I've hard reset. Nothing works. Anyone else dealing with this?

Comments

  • spyd3r85spyd3r85 Member Posts: 13 Arc User
    Same here. Crashed in a PK run and cant log back in.
  • coldass40coldass40 Member Posts: 8 Arc User
    It's xbox live
  • underrated123underrated123 Member Posts: 7 Arc User
    O ok..I just posted to the forums to..thought it was just me
  • coldass40coldass40 Member Posts: 8 Arc User
    Go to xbox live status for updates
  • mercykill784mercykill784 Member Posts: 3 New User
    Don't think it's Xbox live. I'm auto signed in and didn't have a problem
  • coldass40coldass40 Member Posts: 8 Arc User
    I checked the status on xbox live and it said they are having issues syncing data and cloud storage
  • bluedoodbluedood Member Posts: 146 Arc User
    Go to xbox.com/status

    It is live, they are working on it.
  • mercykill784mercykill784 Member Posts: 3 New User
    Wasn't live for me. It was Neverwinter itself. Just got into the game.
  • coldass40coldass40 Member Posts: 8 Arc User
    It's resolved for me now
  • bluedoodbluedood Member Posts: 146 Arc User
    Xbox Live Status
    Services
    Social and GamingLimited
    See details
    Affected platforms:

    Xbox One

    Xbox 360
    Affected services:
    Accessing or retrieving data stored using cloud storage
    7/14/2015 9:05:30 PM CST:
    Hi Xbox members are you having issues recovering or syncing your saved games? Our team is already investigating this issue and we're trying to get it fixed as soon as we possibly can! Thanks for your patience while we get this worked out. We'll update you when we have more info.
  • xrawcarnagexrawcarnage Member Posts: 384 Arc User
    Works for me now. Try again if anyone hasn't
  • rereedrereed Member Posts: 3 New User
    (Issue) : I can't log in.. account temporarily suspended for no reason... I know I play all day and sleep at night but why... and I just got thr game like 4 or 5 days ago.. plz fix
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    rereed wrote: »
    (Issue) : I can't log in.. account temporarily suspended for no reason... I know I play all day and sleep at night but why... and I just got thr game like 4 or 5 days ago.. plz fix

    You need to contact customer support.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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