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East Coast outage, 3/26

trailturtletrailturtle Posts: 5,496 Perfect World Employee
edited April 2015 in Super News Network
Hey folks,

Our East Coast datacenter is currently having some connectivity issues, so the servers are unavailable now. We're working to get that resolved as soon as possible -- once we have a timeline, we'll let you know. Hopefully it's a quick fix.

-TrailTurtle
Post edited by Unknown User on

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    trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited March 2015
    gradii wrote: »
    Any news on another bug which seems to be happening to some people? People are getting messages that they cannot log on from this IP address, as if they've been IP banned but they haven't.

    Should be fixed as of last night. Still happening for anyone?
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    trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited March 2015
    The server issue should be fixed now.
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    riltmosriltmos Posts: 204 Arc User
    edited March 2015
    The server says it is currently down for me.
    ---
    [SIGPIC]http://imgur.com/9gptU4e[/SIGPIC]
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    biffsmackwellbiffsmackwell Posts: 4,739 Arc User
    edited March 2015
    I'm able to log into the game. XMPP chat is still down for me, though.
    biffsig.jpg
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    thelastsonofzodthelastsonofzod Posts: 658 Arc User
    edited March 2015
    I can log in now, but my connection is acting very unstable, and disconnecting a lot. Server wants its invisible weapons I guess :biggrin:
  • Options
    riltmosriltmos Posts: 204 Arc User
    edited March 2015
    Wait, I can still log on, it just says the server status is still down though.
    ---
    [SIGPIC]http://imgur.com/9gptU4e[/SIGPIC]
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    codewar65codewar65 Posts: 134 Arc User
    edited March 2015
    Server Status says down but the game is up.
    XMPP is down.

    Here is the xmpp error packet:

    <failure xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><temporary-auth-failure /><text xml:lang="en">Unknown internal error</text></failure>
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    trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited March 2015
    Looks like there are some DNS issues that're getting resolved.

    For what it's worth, I'm able to access the launcher. It takes a while to load, but I get in eventually. The server status says Down for me, but I'm still able to log in.
  • Options
    circleofpsi#4619 circleofpsi
    circleofpsi#4619
         Posts: 2,919 Arc User
    edited March 2015
    trailturtle wrote: »
    Looks like there are some DNS issues that're getting resolved.

    For what it's worth, I'm able to access the launcher. It takes a while to load, but I get in eventually.



    So TT fixed this yet or so?, Launcher takes forever to load, once I'm in I spawn with no HP and I'm alone in the city for a few seconds, before it starts up, but every now I have lag spikes.

    Zone reported this issue too, so....might want to get things into gear...
    Psi.
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    chaosdrgnz43chaosdrgnz43 Posts: 1,674 Arc User
    edited March 2015
    This may have been last 26th, but recently I was in Grav alert and I suddenly got disconnected. Now the Launcher takes forever to load.

    I wonder if it's the server or just me....
    mfZ37eB.png
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    circleofpsi#4619 circleofpsi
    circleofpsi#4619
         Posts: 2,919 Arc User
    edited March 2015
    chaosdrgnz43 wrote: »
    This may have been last 26th, but recently I was in Grav alert and I suddenly got disconnected. Now the Launcher takes forever to load.

    I wonder if it's the server or just me....

    Dous your net work? can you use google and youtube all solid?

    if you can then its not your fault, I even restarted my modem thingy, so its not us its THEM.


    WAITING...FOR AN..ANSWER TT
    Psi.
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    itsbrou#5396 itsbrou
    itsbrou#5396
         Posts: 1,778 Arc User
    edited March 2015
    I read this as "East Coast Outrage."
    Brou in Cryptic games.
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    trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited March 2015
    chaosdrgnz43 wrote: »
    This may have been last 26th, but recently I was in Grav alert and I suddenly got disconnected. Now the Launcher takes forever to load.

    We had some overall website weirdness earlier today, this was probably part of it. Should be good now.
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    werx138werx138 Posts: 28 Arc User
    edited March 2015
    I had a similar issue a few days ago when trying to start the launcher from the Arc client. If I ended all the ArcOSBrowser.exe processes, the launcher would open immediately.

    As soon as I refreshed the Arc client (and all the related browser objects were restarted) the client went back to hanging when opening the launcher.

    It cleared up for me yesterday.
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    decorumfriendsdecorumfriends Posts: 2,802 Arc User
    edited March 2015
    someguywhoplaysgames sectionalizes:

    I read this as "East Coast Outrage."

    Bah, arrogant east coasters. That's nothing in the face of "Midwest Umbrage"!!!
    'Dec out

    QDSxNpT.png
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    circleofpsi#4619 circleofpsi
    circleofpsi#4619
         Posts: 2,919 Arc User
    edited April 2015
    trailturtle wrote: »
    We had some overall website weirdness earlier today, this was probably part of it. Should be good now.


    Hay hay!, :biggrin:

    you was the first comment I saw as I woke up this morning, glad to see its ok
    Psi.
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    trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited April 2015
    decorumfriends wrote: »
    Bah, arrogant east coasters. That's nothing in the face of "Midwest Umbrage"!!!

    This made me laugh more than it should've.
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    decorumfriendsdecorumfriends Posts: 2,802 Arc User
    edited April 2015
    It's "umbrage". It's an inherently funny word. :biggrin:
    'Dec out

    QDSxNpT.png
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