test content
Logo
What is the Arc Client?
Install Arc
What kinda shady crap is this?
kojirohellfire
Posts: 2,075 Arc User
On this month's bank statement, I noticed that my CO subscription fee was renewed in Hoofdoorp, Netherlands with a 12 cent "International Exchange Fee." What the heck?
Post edited by Unknown User on
0
Comments
Deliciously nutritious!
"There was once a man from Hoofdoorp...
...and he made a pie."
*cue dramatic music and thunder in the background*
That is... rather odd though.
I say stuff and I say things, sometimes together but only when I'm feeling adventurous.
I'm @blu8 in game!
2. international payments usually have a percentage fee. Ultimategamecards is about 5c in the dollar on Aus$ to US$.
3. contact customerservice@perfectworld.com , subject feild subscription payment
4. ready intercontinental ballistic bricks
Get the Forums Enhancement Extension!
I pay via my debit card, and considering I live in the freaking United States, seeing an international charge from Hoofdoorp is the last thing I'd expect.
Its still weird because I don't remember seeing that charge on my c/card and I'm in Australia. Which should have an international fee.
A complaint is in order, since you are paying in US dollars for US dollars. Harrass accts and you should(but I wouldn't bet on it) get that fee reversed.
also check that your acct has been renewed in case someone else has raided your card details
Get the Forums Enhancement Extension!
Nepht and Dr Deflecto on primus
They all thought I was out of the game....But I'm holding all the lockboxes now..
I'll......FOAM FINGER YOUR BACK!
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
And doing as well as would be expected.
Consider the possibility that your bank applied that as a fee? Some do, I worked in customer support for a major American bank, and it was a standard thing to charge a small percentage to cover currency conversion. However, in recent years, said conversion fee has started popping up for online transactions, even if the transaction takes place using American dollars. Chase, Bank of America, and Wells Fargo are notorious for this. I pulled up some information that may be of interest to you, most national banks work in a similar way. I, personally, use a small local bank and don't face such nickel and dime fees. This, of course, being how national banks make all of their money.
http://www.cardhub.com/edu/foreign-transaction-fees/
For the record? This kind of fee almost never comes from the people you're paying, and if it is they're required to warn you in writing that you'll face said fee. Your bank may also tell you, if you ask them about it, that this fee came from the person you were paying. Chances are they are lying to you if they do this, or ignorant of international transaction laws and the fees of their own bank. Sadly, this is rather common, especially if you go into a branch location. Suffice it to say that international electronic transactions aren't very common at your local citibank location, so the teller may not be too up on current applicable fees or charges. They might also just not want you to yell at them. The funny part is exactly how many federal regulations they're breaking if they do misinform you about this.
If it helps, I'm pretty sure you can still use paypal as a filter to avoid this fee. Since the transaction is in dollars, they shouldn't hit you with a conversion fee on it. Being that until this month, they were taking the automatic sub payment from a bank in California, and it just switched to the Netherlands? I'm actually 100% positive what I'm describing is what happened.
TL;DR: Don't shoot the messenger. Cryptic probably isn't responsible for this.
RIP Caine
Two: Perfect World Cryptic is listed on the bank statement as the company that the 12 cent fee went to.
[SIGPIC]Captain Electric and the Sapien Spider[/SIGPIC]
"YES, PLEASE"
Vote YES for the Foundry in Champions Online.
@Captain-Electric | CoH/Virtue veteran | Proud new Champion
Holy Swedish Meatballs Batman!
CellarRat33 :: formerly Bsquared
***
"The great thing about glory unending is that it's dirt cheap!" - Tateklys
From the Adventures of Thundrax (canadascott)
***
I checked the credit card I use and have been using since I started and it has not expired and there is money available. When I try to re-activate my account I get a cryptic (no pun) error saying "Error updating subscription".
I hope this gets resolved quickly but probably not as this is a holiday in the US and my open ticked has gone unanswered all day.
Apathy is on the rise, but nobody seems to care.
But I went to check my bank account and.. there's 8 $1 transactions pending that match this description.
So:
1) I better not see that $8 go anywhere but back in my pocket
2) Get some web devs to streamline and fix the online billing or you will never see a cent
3) Give me TelepathyNOW!
Unless my demands are met I'mma get "Rull unRewly".
Guess i'm not the only person who's having mysterious subsciption issues. Too bad i was told they can't renew my 3 month for $30 rate as it was a special rate not on offer at the moment,
Maybe this is all a plot to cancel fixed discount rates and push people onto the more costly subs and taking out normal people to cover their tracks too!
No I have not. I have two open incidents and I can't get though to Billing and Account support during operating hours PST.
Thanks
Apathy is on the rise, but nobody seems to care.
And they once again have decided to take the money.. and Run. Having most assuredly NO intention of actually following through with telepathy. The reason for the sub..
I can understand to an extent how a company can give a low priority to people's complaints about game content and the like, but really, when a company is explained that a customer (or more than one in this case) is trying to give them money to use their service, you would think that there would be a little more interest in communicating with said customers so as to be able to get said monies. :mad:
Apathy is on the rise, but nobody seems to care.
check the date on your acct
if its late, email customerservice@perfectworld.com
subjct feild- stipend.
Get the Forums Enhancement Extension!
I say stuff and I say things, sometimes together but only when I'm feeling adventurous.
I'm @blu8 in game!
Love? no
Kiss? no
Miss? no
What could those four letters be?
hmmm... While I think about it.. Check out our latest game, Neverwinter!
One person waiting for a response on BAN took 19 days to get a response.
But yes, unfortunately the email seems to work better than the ticket
Get the Forums Enhancement Extension!
For example, I got Zen on April 10th and 24th. The second is being counted as my May 10th stipend, and I get my next one on June 10th. Annoying, but I'm still getting everything I'm owed by the right date - or WAY in advance.
If this isn't what happened to you, I'd recommend putting in another support ticket. At least the source of the backlog seems to be clearing up; I went from ticket submitted to automatic response saying they were backed up to reply in under 48 hours.
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
Yeah havent got my stipend from April or May yet.
And seems I'm not the only one with Zen skipping months.
And for June, its still too early to say but in the prior months usually by the 5th it was there,
I just wish there was somewhere we could see the dates the Zen stipend was applied, just like we can see when we purchased Zen. It makes no sense to show one, but not the other.
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
I'm aware of that issue, but I wasn't one of those people.
PWE seemed quicker in responding to my concern and claimed that they haven't actually received my payment (yet my subscription is now marked active because of my manually reactivating it the other day? o.O; ) because my address on my card might not actually match what I gave PWE. And yet, in previous months there was no problem with my subscription's renewal (aside from last month's Netherlander adventure) and Zen stipend. So I've done that, just in case they were different (there was no actual way to check if they were).
They also said if changing my card's details didn't work, to talk to my bank. It seems to me that PWE is trying to shift the blame despite the obviousness that there's something... wrong on their end considering that I'm not the only one having these issues.
Nepht and Dr Deflecto on primus
They all thought I was out of the game....But I'm holding all the lockboxes now..
I'll......FOAM FINGER YOUR BACK!
Not the first time he's had trouble with this kind of thing before. But this time around his entire zen total disappeared including the amount he earned through those surveys.
I swear, despite their murder of CoH, NCSoft's Customer Support was leagues better than PWE's.
Hey, everyone, has the subscription payment system been working correctly at the moment?
You'd think that after confirming my bank account is still there (the $1 deduction) that the payment would finally go through eventually and I'd get my Zen and live somewhat happily ever after.
Nope.
I'm currently trying to reactivate it (again), but the server appears to be sluggish for some reason.
We sincerely apologize for the delay caused by the large volume of tickets we have received at this time, your ticket is important to us.
Our records show that your payment failed to successfully process.
The following error code was given for your transactions: Auth Code: 430409
This code has become common for our players. The current work around for this issue is to use PayPal to pay for the subscription while we work to address the problem.
We apologize for the inconvenience, and hope to find a solution soon.
Perfect World Support
Check out our latest game, Neverwinter!
181 days subscribed, goodbye.
Although we have to "renew" it every week.
Give credit where credit is due. Cryptic has nothing to do with billing. That's all in Perfect World's hands.
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.