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Account data lost after account merge

flipainflipain Posts: 4 Arc User
edited September 2012 in PC & Technical Issues
Hi.
So I recently merged my cryptic account with my perfect world account, only to lost all my account data, including like 6 character slots, and the jet boot transport power. So, how I get back the lost data?
Post edited by flipain on

Comments

  • mellonboymellonboy Posts: 4 Arc User
    edited September 2012
    Same thing here merged account all characters gone and no sign of my life time sub. I have sent in a ticket so just waiting to hear back from some one.
  • lokikinlokikin Posts: 624 Arc User
    edited September 2012
    What likely happened is you accidently created a new CO account rather than successfully merging your old account...

    I'm on my phone, but let me look around a bit to see if I can find you folks some help...

    :smile:
    _._._._._._._._._._._._._._._._._._._._._._._._._

    M-O-O-N, that spells @Rhyatt

    Originally Posted by mijjestic: Ultimately, though, MMO players throwing stones at each other in this fashion is basically one nerd pointing and laughing at another nerd whose glasses are thicker.

    Laws yes!
  • lokikinlokikin Posts: 624 Arc User
    edited September 2012
    OK, try this, it MAY help...

    Click this link: https://secure.crypticstudios.com/default/forgot_account

    Submit the email account that is tied to your original Cryptic account...

    After you get the email, go to the log in screen and click the Cryptic (not PWE) radio button. Try to log in with the account name given in the email; you'll fail...

    Click the forgot password link and reset your password...

    Go back to the log in screen, click the Cryptic radio button again, and log in with the account name from the email and your new password...

    The system should then guide you through the process of merging the account with a PWE account...

    This worked for me when I thought I had lost an alt account of mine. I hope it will work for you as well...

    Good luck!

    :smile:
    _._._._._._._._._._._._._._._._._._._._._._._._._

    M-O-O-N, that spells @Rhyatt

    Originally Posted by mijjestic: Ultimately, though, MMO players throwing stones at each other in this fashion is basically one nerd pointing and laughing at another nerd whose glasses are thicker.

    Laws yes!
  • flipainflipain Posts: 4 Arc User
    edited September 2012
    I will try
  • mellonboymellonboy Posts: 4 Arc User
    edited September 2012
    Already linked it waiting on a GM to get back to me. But not impressed I had a few level 40 characters and a life time sub and puff its all gone.
  • polishlightningpolishlightning Posts: 404 Arc User
    edited September 2012
    mellonboy wrote: »
    Already linked it waiting on a GM to get back to me. But not impressed I had a few level 40 characters and a life time sub and puff its all gone.

    They're probably not gone. This happened to a handful of people when we first started linking and they were able to get there accounts linked correctly.
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