Two-Factor Authentication Email doesn't arrive

chaosdrgnz43 · February 2020

Been waiting for a long time for this "confirmation code". Made sure my e-mail in Arc is correct and refreshed my inbox multiple times. Seems like the e-mail bots doesn't want me to play the game. Or they're forcing me to download that Arc app (ew) and link it with my Steam.
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tomthekaiju · February 2020

Have you checked the spam folder? Sometimes stuff like that ends up there for some reason.

jaazaniah1 · February 2020

I got around this by not having a steam account.

darklordkageryuu · February 2020

whoever came up with this idea , was high on drugs , the most USELESS piece of crap to have ever come about , thanks for making me wait forfuckinever to get a blasted code to play CO Cryptic , GG

chaosdrgnz43 · February 2020

jaazaniah1 wrote: »

I got around this by not having a steam account.

So basically they're just forcing us to use Arc instead of Steam. So much for "Linking"~

tylerdurden71 · February 2020

I'm having the same problem when launching the game through Steam. I've downloaded the Arc launcher. But the game doesn't show up as installed. The 5 digit code they are supposed to send you isn't being sent. I received the email when I logged in through Arc. Unless there is a way to link with a Steam account I don't want to download the same game again and end up having duplicate files wasting Hard drive space.

poptartmaniac · February 2020

several of my friends having this issue and they keep getting automated responses to check spam, when they have stated that they already did.

reaperwithnoname · February 2020

Same issue.

themightyzenith · February 2020

chaosdrgnz43 wrote: »

So basically they're just forcing us to use Arc instead of Steam. So much for "Linking"~

It was an obvious ploy.

kaiserin · February 2020

Looking into this!

jaazaniah1 · February 2020

Nah, I just use the .exe file to launch the game. I don't see the point to using anything else.

chaosdrgnz43 wrote: »

jaazaniah1 wrote: »

I got around this by not having a steam account.

So basically they're just forcing us to use Arc instead of Steam. So much for "Linking"~

reddemon4 · February 2020

Okay, seeing as I have had this problem as well, I thought I'd give you a small timeline of what's been going on. New information at the time of writing this has been bolded.

So I first logged in with this problem at around 11:30 2/22/2020. I waited about 8 minutes to get the email before relogging to see if not receiving it aptly was just a glitch. It was not at the time. 15 minutes from initial login and 3 attempts later, no email.

I outreached to a private SG Discord server to make sure that this wasn't an isolated issue. Upon hearing everything, I learned it was not and was also already a known issue, so having no other new information, I didn't said anything (until now).

1:00pm that day, I checked my email again to see if any of the three emails had come. None did.

Jump to the time I am writing this. At exactly 9:54pm 2/22/2020, ONE email out of three login attempts has been received. By now, I had gone and played THREE different games for about two to three hours each, as well as went out and gotten dinner.

And THIS outlines the main problem, I think. Not necessarily that the emails AREN'T sending at all, which for some may be the case, but that the promptness of the emails is so ridiculously slow that it feels like I'm waiting for molasses to fall down the shallowest side of Mount Everest.

That being said, this isn't just a rant, but something I haven't heard brought up yet, so I thought I'd give the information while I could in as much detail as I could.

chaosdrgnz43 · February 2020

Update: Finally got the emal after HOURS of waiting...

kaiserin · February 2020

This is still being worked on, but I would try requesting for a code again.

flyingfinn · February 2020

Cryptic Game Launcher FTW! Loggin on since 2009!

Two-Factor Authentication Email doesn't arrive

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