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Forums > Home› Gameplay Bugs

Missing Characters?

paperbellpaperbell Posts: 31 Arc User
in Gameplay Bugs
Few days ago I logged into Champions to find all my characters gone along with my zen cash, my hideouts and all costume unlocks. I submitted my ticket to Cryptic and issue is currently unresolved. Is this a problem that other players have experienced?

Comments

  • ealford1985ealford1985 Posts: 3,594 Arc User
    Might be a silly question....


    Did you have multiple account and log into wrong one?
  • paperbellpaperbell Posts: 31 Arc User
    I only join Champions about a month ago and only have one account I am playing on. And not only my toons are gone but also my hideouts costumes unlocks and Zen Cash all disappeared on me?
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited February 2018
    So, were you a Gold subscriber?
    ...
    Or did you spend real cash in C-store to that stuff? (yes, Gold sub also spends real cash....in some stuff)
    ...
    Because those stuff don't unlock to Silver for free.
    ...

    And it's only tuesday. Don't think the read or resolve their tickets weekends.

    If it's real cash involved, just keep updating your ticket...
    CHAMPIONS ONLINE:Join Date: Apr 2008
    And playing by myself since Aug 2009
    Godtier: Lifetime Subscriber
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  • paperbellpaperbell Posts: 31 Arc User
    I am on a silver subscription and buy things as needed through Steam.
  • ealford1985ealford1985 Posts: 3,594 Arc User
    edited February 2018
    There is no thing as silver sub.

    You are silver with zero access to gold costume unless you buy. If you go gold for a month (for instance) those toons who are gold with freeform etc are no longer available.

    I believe same works for hideouts.

    Now are your toons deleted in the character select?
    Post edited by ealford1985 on
  • deadman20deadman20 Posts: 1,533 Arc User
    edited February 2018
    paperbell wrote: »
    Steam.

    There have been some issues in the past regarding payments made to CO through the Steam Wallet. What I imagine happened here is the funds didn't get correctly transferred and your stuff is being readjusted. If this is the case, I would most definitely contact PWE's Customer Support as soon as possible with a ticket being tagged as Billing.​​
    Steam Guide to Modifications and Equipment (Champions Online) - DZPlayer's Builds (Last updated: 3/26/2018)
    And I will always be @DZPlayer122.

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