One factor may be the issue here in order to use an external chat client with the cryptic chat system you need to be a gold player on at least one of their games meaning either STO or Champions. If you're silver you don't have the right permissions to access it.
One factor that may be the issue here is that the computer you're using pidgin on may not be a computer, but is actually a turkey and swiss on rye. If that is the case you won't be able to run pidgin because, well.. sandwich.
In all seriousness, myself and several SG mates are having the same issue.
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Also Wolf, I don;t think she'll post about this, if she knew she was not Gold...
In all seriousness, myself and several SG mates are having the same issue.