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customer support or the lack thereof
warpgirl69
Posts: 28 Arc User
Thank you for calling perfect world billing support..blah blah... call back later
Thank you for calling perfect world billing support... call back later
repeat for 2 hours
thank you... please hold for next agent
ring
thank you for calling Everybody busy call back later
20 more minutes
Please hold for agent
Ring
breathing of real live human being...ring
thank you for calling Everybody busy please call back later
Thank you for calling please call back during business hours...
If this is how they treat paying customers I can only imagine what support is like for silver players
Thank you for calling perfect world billing support... call back later
repeat for 2 hours
thank you... please hold for next agent
ring
thank you for calling Everybody busy call back later
20 more minutes
Please hold for agent
Ring
breathing of real live human being...ring
thank you for calling Everybody busy please call back later
Thank you for calling please call back during business hours...
If this is how they treat paying customers I can only imagine what support is like for silver players
Post edited by warpgirl69 on
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Part of the problem since December, 2012.
I wonder that about a number of customer support teams of various companies. And mind you part of my job is customer service so I know what it's like.
Either in those two hours they have too many calls and not enough personnel or as I caught more than a few companies doing, that had offices in the area, they just ignore the phone calls. Although the look on their face when I show up at their office with phone in hand still on hold, and ask "Are you planning on answering the phone anytime soon?" and the person's call they been ignoring is standign right in front of them.
Ever noticed how there is less if any hold time when they are trying to get ya to buy or place an order than when you have problem with said product? (not neccessarily PWE.). Sometimes I call the sales department and get them tranfer me but soemtimes that dont work as soetiems they just tranfer you to main menu. So then sometimes I just throw out a random name that is common and request to be transfered directly to that person, if I dont have an ext. laying around. Sometimes that dont work when they have no one of that name that they know of working there. Or one I found been working so far is to call sales, say you plan on buying something but first, you need tech support to fix a problem. They patch you right through and after it's said and done, they pacth you back to sales and then "Change ya mind." I'm not sure how long that method will work without fail but I suspect one company is catching on at least.
Maybe Perfect World is intent on killing the game.
1. Doesn't send account linking information to e-mail
2. Doesn't send one time number to e-mail
3. Takes payment, doesn't give subscription
4. Takes payment, removes subscription
5. Cancels access to Russia and Asia for Cryptic games, Russians and Asians play Perfect World International game instead.
Seems to be a pattern of trying to bankrupt this game.
In the meantime, if you had nine days or so of Gold before it reverted back to Silver, I strongly recommend that you check the status of the charge. It's very likely that the payment for some reason didn't get through.
Any additional details that you guys can provide would be very helpful -- thanks for your help, guys, we'll get this resolved as fast as we can.
Like they don't exist.
--Part 1: Spells and Coin (NW-DHM3XQVQK)
--Part 2: A Blind Eye (NW-DI3QTHZGJ)
--Part 3: Dodo's Dinner (NW-DHPA8O253)
-One Shots
--The Wizard of Eldeur (NW-DRKQNE4S7)
reported problem sunday.
Monday- got automated message, we have received it.
Wednesday- we can't help you , try customer service or technical support.
their office hours are (when I'm at work)
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"WILHELM, IT'S RINGING AGAIN, DO SOMETHING!!"
"There is nothing we can do...."
"HOW CAN YOU SAY THAT?!"
:biggrin: OoOOoh the horror!
[SIGPIC][/SIGPIC]
@Pallih in game
And playing by myself since Aug 2009
Godtier: Lifetime Subscriber
And so on....
And playing by myself since Aug 2009
Godtier: Lifetime Subscriber
You seem a little vague.
Ducks and runs for the bomb shelter
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And playing by myself since Aug 2009
Godtier: Lifetime Subscriber
Obviously that's the problem that you should be investigating. Your billing system is experiencing some kind of glitch where it is for whatever reason incapable of deducting the subscription fee. A sleuth on STO determined it had to do with PWE's system failing to provide the CVV. All it deducts are $1 verification amounts.
And while some think it's part of some conspiracy to kill CO, I can verify that it's happening with STO as well. Neverwinter is the only one unaffected since it has no subscription option.
Since upgrading to gold i have Yet to receive my zen stipend. considering this is one of things i upgraded for I feel like I'm not being given what I paid for.
Yes yes, I know it's popular to make fun of people who spent money and think they are entitled. But I'm not asking to have my feet anoited, I'm just asking to be given what I paid for.
Watch, in a few days your account will go inactive.
Oh no, they took my money and all my gold level stuff is unlocked. They just haven't given me my zen. So as far as I'm concerned I've only received half of what I paid for.
Do you have a bank statement verifying that they took your money? One thing those of us who have run into this bug in their subscription system have learned, Gold can be unlocked without an actual payment going through.
Errr...ahhh... I used a prepaid game card ?
Interesting.