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Forums > Home› Champions Online Discussion

Zen Stipend

lordtyran1lordtyran1 Posts: 12 Arc User
edited May 2013 in Champions Online Discussion
So I subbed yesterday at about 4pm (GMT) and I've heard (from a friend who is subbed and the site) that you get your monthly Stipend 24 hours after you subscribe.

It is now 11:40pm the next day and I still don't have my Zen.

What's going on?
Post edited by lordtyran1 on
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Comments

  • kuramabingyikuramabingyi Posts: 13 Arc User
    edited April 2013
    If this is your first time subscribing, you only get the stipend at the end of the month.
    CITADEL's on PRIMUS.
  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    It was my friends first time subbing and he got his the day after.
  • jonsillsjonsills Posts: 6,318 Arc User
    edited April 2013
    Okay, now that 25 hours have passed, do you have your Zen yet?
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

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  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    It's been a lot longer than 25 hours and no, I haven't got it yet.
  • crypticbuxomcrypticbuxom Posts: 4,629 Arc User
    edited April 2013
    I didn't get my Zen right away either when I first subscribed. One GM originally claimed it didn't happen until the end of the month, but after contacting customer service they ensured me it was the first business day after your subscribed that you get it. They fixed it for me right away since I waited a week.

    Yes you are supposed to get it the business day after your subbed. Why would they make you pay a month and not enjoy all the benefits of it within that month?
  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    they may also be waiting for a payment to go through before it is passd on.



    or alternatively the computer has gone "let's pick random people and not do things"<insane computer sounds>
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  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    Well I subbed on the Wednesday and now it's friday and I still don't have it. I opened a ticket and (as what seems to be happening a lot lately) it doesn't show in my "My tickets" section of the game. So I can't even contact them about it.
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2013
    Use the Support link at top of the page for the ticket. Game tickets are made of chimichangas....
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  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    Thank you flyingfinn, it's actually submitted my ticket this time. Fingers crossed.
  • pion01pion01 Posts: 758 Arc User
    edited April 2013
    lawlz. Theres no support here.

    Go to the neverwinter forums and plead your case, you'll have a better shot.
  • cryptickalidorcryptickalidor Posts: 76 Arc User
    edited April 2013
    When my girlfriend set up her gold in Jan she got hers in a day or two so you should have it by now.
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  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    I've been checking all day since about 1pm today, and I still have nothing.
  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    are you checking your wallet or the zen store. bought zen goes in wallet, stipend goes straight to store
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  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    Checking the store. Been 3 days, still don't have it.
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2013
    Strange thing, i don't have my 'Monthly Bribe' either. It's usually arrived at 19th.
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  • tigshadowtigshadow Posts: 38 Arc User
    edited April 2013
    It's strange but I haven't had my stipend and its been ten days. I normally should have it go through by the 10th or 11th as my renewal is always on the 10th. I checked the 9th on my amount and now from that time there still isn't a change by the usual 500.
  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    So clearly it's not just happening to me then?
  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    just checked mine, date is supposed to be 20th nothing.

    other acct is lTS so no day to go by.

    ok just sent email to support using Account problems as header. pointed them to this thread as well.
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  • klittyklitty Posts: 1,545 Arc User
    edited April 2013
    I just checked my balance, my stipend didn't arrive yet :c

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  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2013
    I guess someone fixed mine, since i have it now.
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  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    Still don't have it. What's up with these people?
  • lordtyran1lordtyran1 Posts: 12 Arc User
    edited April 2013
    I sent them a support ticket and they've finally gotten back to me.
  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    ok mine is sorted out.
    despite entering my new credit card details. it still had the old one in, so It said expired.

    I don't bother with the tickets on this site.

    I email direct
    customerservice@perfectworld.com

    subject line- accounts- zen stipend
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  • sekimensekimen Posts: 306 Arc User
    edited April 2013
    My sub was like 10 days ago for this month and I still haven't gotten a stipend for April. Odd...
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  • kselichkselich Posts: 0 Arc User
    edited April 2013
    Mine was supposed to be on the 16th and I haven't got it too.
  • prankensteinprankenstein Posts: 194 Arc User
    edited April 2013
    My stipend is also 10 days late.

    v.v
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  • somebobsomebob Posts: 980 Arc User
    edited April 2013
    I got mine about two weeks or so ago right on schedule.

    *shrugs*
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    put in a report on the email address, in my previous post. everyone.

    with that subject line. they said it should be in within 24-48 hrs of payment/month anniversayr. so if its ten days. Harrass them.
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  • kriss94kriss94 Posts: 88 Arc User
    edited April 2013
    It's been 12 days and I've yet to receive my Stipend as well. I just filed a complaint to customerservice@perfectworld.com though, so hopefully they'll give me my Zen now.
    @IonutRO
  • pion01pion01 Posts: 758 Arc User
    edited April 2013
    I wish there was a tracker cuz I stopped paying attention to the stipend a looooooong time ago....
  • klittyklitty Posts: 1,545 Arc User
    edited April 2013
    pion01 wrote: »
    I wish there was a tracker cuz I stopped paying attention to the stipend a looooooong time ago....

    An email would be nice or an in-game mail :3

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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    account still activ e nearly 2 days after sorting it out and no stipend.
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  • kallethenkallethen Posts: 1,576 Arc User
    edited April 2013
    My stipend so far is about 5 days late this month. I did submit a customer support ticket through PWE's site yesterday and there was a response today. The rep mentioned some players have reported delays of up to 10 days and their devs are looking into the issue. If I don't have it by the end of the month I'm to reply back and they'll make sure I get credited.

    Sure, I still don't have the stipend yet, but I've got something on record and instructions to follow-up if it's still missing after a specified time frame. And the response was next day. Works for me.
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    well the payment supposedly went thru, my acct still says gold, but 3 days later. still no stipend.

    email time again
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  • draogndraogn Posts: 1,269 Arc User
    edited April 2013
    Maybe they are waiting to release a stipend lockbox. Which will contain the tech issue lockbox.
  • crypticbuxomcrypticbuxom Posts: 4,629 Arc User
    edited April 2013
    Has anyone subscribed on Feb 29th and then the following leap year not get their stipend at all?
  • draogndraogn Posts: 1,269 Arc User
    edited April 2013
    crypticbuxom wrote: »
    Has anyone subscribed on Feb 29th and then the following leap year not get their stipend at all?

    I am imagine it would have come up once, and given how shoddy the billing system is for CO (go check the support forum, many of the posts regarding billing are now archived but billing issues have been pretty popular), I can only imagine how long it would take for you to get any kind of response let alone any kind of resolution.
  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    ok here's the response.


    We apologize for the delay in receiving your Stipend. It appears that there was a communication error within our systems which resulted in stipends not being granted for April 2013. This issue is currently being resolved and you should receive your stipend within the next few days. Please let us know if you do not receive your stipend within the next few days.


    so if yours is april. here's the problem.
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  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2013
    And no one, from Cryptic/PW side, bothered to put this in the forum, the place people come to seek the answers when something is wrong. Surprised? Not really.
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    well, it's hard to announce it. If they don't know.

    I actually pointed out in my emails that there were 2 threads on the forums about it and it seemed at least a dozen people were affected.
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  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2013
    Because no one seem to read these forums.
    It's on us to point it out to them and even figure out the solutions.
    Good thing there is people who can do that.
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    which is why we all reported it.

    O
    o
    / l


    Your serve
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  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2013
    Now we just need to put someone here to fix the flaws in the game and send the fixes to Cryptic. Oh, wait....
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    flaws, what flaws these are non -standard design features used to enhance your gameplay experience, by randomizing the effects of standard items/terrain/actions in order to instil lateral thinking in you, in how you achieve the objectives your character may/may not have due to the use of alerts to acheive the highest level of acheivement in this....


    add more, lets see how long we can get it
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  • jonsillsjonsills Posts: 6,318 Arc User
    edited April 2013
    Are you seriously complaining that Customer Support doesn't haunt the forums, looking for problems? Are you upset that Sears' accounting department doesn't have a counter at every store, too?

    Reading the forums is not PWE CS' job. It is the job of the forum representative, who, you might recall, went to Europe on vacation just before this mess started. That's why they have the CS link up there - so that problems can be reported. Threads like this are useful for documenting the issue, so that the folks who actually contact them can prove that others had the issue too - but expecting them to have gone looking for a thread like this proactively is just silly.
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    Jonsills-
    Finn is being grumpy... well grumpier. It's his own fault for not making more alts.

    we have been reporting it to support on both threads, the people using the ticket link at the top have been getting nothing. I don't use it because I can't even get it to make a ticket.

    I use the email address I got on another ticket which I made using the contact us button.

    I posted this email address on the threads for people to use and included in my tickets that multiple people were affected.

    I have got a response and posted it on the threads, so anyone who is affected by it, knows what the problem is and that they know about it.


    Damn too much time reading forums and not enough time typing, now I have to write up RP notes at the Earthdawn game.
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  • draogndraogn Posts: 1,269 Arc User
    edited April 2013
    jonsills wrote: »
    Are you seriously complaining that Customer Support doesn't haunt the forums, looking for problems? Are you upset that Sears' accounting department doesn't have a counter at every store, too?

    Reading the forums is not PWE CS' job. It is the job of the forum representative, who, you might recall, went to Europe on vacation just before this mess started. That's why they have the CS link up there - so that problems can be reported. Threads like this are useful for documenting the issue, so that the folks who actually contact them can prove that others had the issue too - but expecting them to have gone looking for a thread like this proactively is just silly.

    Normally when someone goes on vacation, the company finds someone to fill in until they return. If no one is filling in for TT, there is something terribly inefficient and a lack of care on the part of the company. Addressing player concerns on these forums is one aspect of CS.
  • kallethenkallethen Posts: 1,576 Arc User
    edited April 2013
    kallethen wrote: »
    My stipend so far is about 5 days late this month. I did submit a customer support ticket through PWE's site yesterday and there was a response today. The rep mentioned some players have reported delays of up to 10 days and their devs are looking into the issue. If I don't have it by the end of the month I'm to reply back and they'll make sure I get credited.

    Sure, I still don't have the stipend yet, but I've got something on record and instructions to follow-up if it's still missing after a specified time frame. And the response was next day. Works for me.

    I have my stipend today.

    Just to note, the exact method of contacting support I used was to click the "Support" link in that PWE header bar at the top of the website. I then clicked on the "Contact Us" tab of the Support Center and filled out that form.

    Overall I am satisfied as I had a response the following day, they acknowledged the problem, and gave me a time frame to contact them again if the stipend doesn't show.
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  • somebobsomebob Posts: 980 Arc User
    edited April 2013
    jonsills wrote: »
    Are you seriously complaining that Customer Support doesn't haunt the forums, looking for problems? Are you upset that Sears' accounting department doesn't have a counter at every store, too?

    They do in Neverwinter right now.

    That said, I don't want to say anything, but it's not like anyone looks at the forums here. I swear I got my stipend early this time around, but I'm really not sure.
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  • chaelkchaelk Posts: 7,732 Arc User
    edited April 2013
    ok one accts has turned up , now the other one is late.. at least I know the problem now
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