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Forums > Home› PC & Technical Issues

Launcher isn't launching...

malinarimalinari Posts: 3 Arc User
edited February 2013 in PC & Technical Issues
I've had the same problems most people were posting about, with the launcher failing to connect... and this also began after the last patch I installed, but my current issue is different.

I double-click the CO icon, and the trya icon appears in the bottom right corner, as well as a tab on my taskbar at the bottom of the screen. However, no window appears and nothing else occurs.
Post edited by malinari on

Comments

  • prootwaddleprootwaddle Posts: 232 Arc User
    edited February 2013
    From a two sentence description of a problem you have to make deductions.

    I'd suggest that you hold down the CTRL, ALT and DEL keys down together and select Start Task Manager.

    When the Task Manager comes up pick the Processes tab and look how many processes are called something like Champions Online. On my Windows 7 installation the process is called "Champions Online.exe *32", for example.

    If there is more than one process running, select them one by one and select the End Process button for each one and then double-click the CO icon again.

    It may be that you have had a stalled Champions Online process already running and due to that a new one wouldn't start.

    If this doesn't work tell us what your operating system is, what your Champions Online process is called and anything else you noticed isn't working at the same time.
    Superhero stories, done well, are about modern archetypes.

    A Prootwaddle is one of the weirder player-character races in "The Fantasy Trip", Steve Jackson's first published role-playing game.
  • darkon007darkon007 Posts: 1 Arc User
    edited February 2013
    malinari wrote: »
    I've had the same problems most people were posting about, with the launcher failing to connect... and this also began after the last patch I installed, but my current issue is different.

    I double-click the CO icon, and the trya icon appears in the bottom right corner, as well as a tab on my taskbar at the bottom of the screen. However, no window appears and nothing else occurs.
    I'm having a similar problem, but it seems it just keeps telling me that the connection was not there. Is there an update or something? And why do I see at the starting screen a blank space with shapes flying around?
  • malinarimalinari Posts: 3 Arc User
    edited February 2013
    Not enough information?

    "Champions Online.exe *32" is the name of the process, everything else is in working order. I have rebooted my computer multiple times, to no avail.
    System Information
    Time of this report: 2/11/2013, 05:32:56
    Machine name: K-C-PC
    Operating System: Windows Vista? Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120824-0336)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire X1300
    BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
    Processor: AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
    Memory: 3838MB RAM
    Page File: 2577MB used, 5332MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce 9200
    Manufacturer: NVIDIA
    Chip type: GeForce 9200
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_084B&SUBSYS_01531025&REV_A2
    Display Memory: 1902 MB
    Dedicated Memory: 239 MB
    Shared Memory: 1663 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver Version: 9.18.0013.0697 (English)
    DDI Version: 10
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 10/10/2012 21:23:48, 18252136 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-4B0B-11CF-2C71-5E211FC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x084B
    SubSys ID: 0x01531025
    Revision ID: 0x00A2
    Revision ID: 0x00A2
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    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    Sound Devices
    Description: Headphones (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250153&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/10/2009 22:39:52, 275456 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0002&SUBSYS_10DE0101&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/10/2009 22:39:52, 275456 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Output Device (HDMI) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250153&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/10/2009 22:39:52, 275456 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Output Device (SPDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250153&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/10/2009 22:39:52, 275456 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
    Description: Microphone (High Definition Audio Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/10/2009 22:39:52, 275456 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
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    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Mass Storage Device
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    Controller ID: 0x0
    Vendor/Product ID: 0x058F, 0x6363
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    Device Name: Razer Lycosa
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    Controller ID: 0x0
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    Device Name: Razer Lycosa
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0109
    FF Driver: n/a

    Poll w/ Interrupt: No
    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x10DE, 0x077B
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    Gameport Devices
    PS/2 Devices
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x0015
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
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    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x0109
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
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    + Terminal Server Keyboard Driver
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    | Upper Filters: kbdclass
    | Service: TermDD
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    + HID-compliant mouse
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    | Matching Device ID: hid_device_system_mouse
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    Disk & DVD/CD-ROM Drives
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    Total Space: 595.1 GB
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    Name: PCI standard RAM Controller
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    Name: PCI standard RAM Controller
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    Name: PCI standard host CPU bridge
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    Driver: n/a

    Name: PCI standard host CPU bridge
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    Driver: n/a

    Name: PCI standard host CPU bridge
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    Driver: n/a

    Name: PCI standard host CPU bridge
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    Driver: n/a

    Name: PCI standard host CPU bridge
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    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,,
    WMAPro over S/PDIF DMO,0x00600800,1,1,,
    WMSpeech Decoder DMO,0x00600800,1,1,,
    MP3 Decoder DMO,0x00600800,1,1,,
    Mpeg4s Decoder DMO,0x00800001,1,1,,
    WMV Screen decoder DMO,0x00600800,1,1,,
    WMVideo Decoder DMO,0x00800001,1,1,,
    Mpeg43 Decoder DMO,0x00800001,1,1,,
    Mpeg4 Decoder DMO,0x00800001,1,1,,
    Full Screen Renderer,0x00200000,1,0,,6.06.6002.18533
    DV Muxer,0x00400000,0,0,,6.06.6001.18000
    Color Space Converter,0x00400001,1,1,,6.06.6002.18533
    WM ASF Reader,0x00400000,0,0,,11.00.6001.7000
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000
    AVI Splitter,0x00600000,1,1,,6.06.6002.18533
    VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.18533
    Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6002.18363
    MJPEG Decompressor,0x00600000,1,1,,6.06.6002.18533
    MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.18533
    SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.18533
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6002.18363
    Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.18005
    Internal Script Command Renderer,0x00800001,1,0,,6.06.6002.18533
    MPEG Audio Decoder,0x03680001,1,1,,6.06.6002.18533
    DV Splitter,0x00600000,1,2,,6.06.6001.18000
    Video Mixing Renderer 9,0x00200000,1,0,,6.06.6002.18533
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6002.18005
    ACM Wrapper,0x00600000,1,1,,6.06.6002.18533
    Video Renderer,0x00800001,1,0,,6.06.6002.18533
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6002.18363
    Line 21 Decoder,0x00600000,1,1,,6.06.6002.18533
    Video Port Manager,0x00600000,2,1,,6.06.6002.18533
    Video Renderer,0x00400000,1,0,,6.06.6002.18533
    WM ASF Writer,0x00400000,0,0,,11.00.6001.7000
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.18000
    File writer,0x00200000,1,0,,6.06.6001.18000
    DVD Navigator,0x00200000,0,3,,6.06.6002.18533
    Overlay Mixer2,0x00200000,1,1,,6.06.6002.18533
    AVI Draw,0x00600064,9,1,,6.06.6002.18533
    Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.18005
    WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363
    DV Video Decoder,0x00800000,1,1,,6.06.6001.18000
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6002.18005
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.6002.18005
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6002.18496
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6002.18005
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.6002.18363
    Smart Tee,0x00200000,1,2,,6.06.6001.18000
    Overlay Mixer,0x00200000,0,0,,6.06.6002.18533
    AVI Decompressor,0x00600000,1,1,,6.06.6002.18533
    AVI/WAV File Source,0x00400000,0,2,,6.06.6002.18533
    Wave Parser,0x00400000,1,1,,6.06.6002.18533
    MIDI Parser,0x00400000,1,1,,6.06.6002.18533
    Multi-file Parser,0x00400000,1,1,,6.06.6002.18533
    File stream renderer,0x00400000,1,1,,6.06.6002.18533
    Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001.7000
    AVI Mux,0x00200000,1,0,,6.06.6001.18000
    Line 21 Decoder 2,0x00600002,1,1,,6.06.6002.18533
    File Source (Async.),0x00400000,0,1,,6.06.6002.18533
    File Source (URL),0x00400000,0,1,,6.06.6002.18533
    Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6002.18005
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6002.18496
    MPEG Video Decoder,0x40000001,1,1,,6.06.6002.18533

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6001.18000

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,,
    WMVideo9 Encoder DMO,0x00600800,1,1,,
    MSScreen 9 encoder DMO,0x00600800,1,1,,
    DV Video Encoder,0x00200000,0,0,,6.06.6001.18000
    MJPEG Compressor,0x00200000,0,0,,6.06.6002.18533
    Cinepak Codec by Radius,0x00200000,1,1,,6.06.6001.18000
    Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000
    Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000
    Microsoft RLE,0x00200000,1,1,,6.06.6001.18000
    Microsoft Video 1,0x00200000,1,1,,6.06.6001.18000

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,,
    WMAudio Encoder DMO,0x00600800,1,1,,
    IMA ADPCM,0x00200000,1,1,,6.06.6002.18533
    PCM,0x00200000,1,1,,6.06.6002.18533
    Microsoft ADPCM,0x00200000,1,1,,6.06.6002.18533
    GSM 6.10,0x00200000,1,1,,6.06.6002.18533
    CCITT A-Law,0x00200000,1,1,,6.06.6002.18533
    CCITT u-Law,0x00200000,1,1,,6.06.6002.18533
    MPEG Layer-3,0x00200000,1,1,,6.06.6002.18533

    Audio Capture Sources:
    Microphone (High Definition Aud,0x00200000,0,0,,6.06.6001.18000

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,,6.06.6002.18533
    Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6002.18533

    WDM Streaming Capture Devices:
    HD Audio Microphone,0x00200000,1,1,,6.00.6001.18000

    WDM Streaming Rendering Devices:
    HD Audio HDMI out,0x00200000,1,1,,6.00.6001.18000
    HD Audio HDMI out,0x00200000,1,1,,6.00.6001.18000
    HD Audio Headphone,0x00200000,1,1,,6.00.6001.18000
    HD Audio SPDIF out,0x00200000,1,1,,6.00.6001.18000

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6002.18005

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6002.18496
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6002.18496

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6002.18528
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6002.18528
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6002.18528

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6001.18000

    Audio Renderers:
    Headphones (High Definition Aud,0x00200000,1,0,,6.06.6002.18533
    Default DirectSound Device,0x00800000,1,0,,6.06.6002.18533
    Default WaveOut Device,0x00200000,1,0,,6.06.6002.18533
    Digital Output Device (HDMI) (2,0x00200000,1,0,,6.06.6002.18533
    Digital Output Device (HDMI) (H,0x00200000,1,0,,6.06.6002.18533
    Digital Output Device (SPDIF) (,0x00200000,1,0,,6.06.6002.18533
    DirectSound: Digital Output Device (HDMI) (2- High Definition Audio Device),0x00200000,1,0,,6.06.6002.18533
    DirectSound: Digital Output Device (HDMI) (High Definition Audio Device),0x00200000,1,0,,6.06.6002.18533
    DirectSound: Digital Output Device (SPDIF) (High Definition Audio Device),0x00200000,1,0,,6.06.6002.18533
    DirectSound: Headphones (High Definition Audio Device),0x00200000,1,0,,6.06.6002.18533
  • prootwaddleprootwaddle Posts: 232 Arc User
    edited February 2013
    malinari wrote: »
    Not enough information?

    "Champions Online.exe *32" is the name of the process, everything else is in working order. I have rebooted my computer multiple times, to no avail.

    Remember that I am not the official support person here. Instead I'm just a player who happens to be a Computer Scientist and is unwilling to let such posts languish.

    Knowing your system is Vista is very useful and I had a look through your details. That kind of detail is useful if a Google search yields something that requires more info.

    A key thing to remember is that STO uses pretty much the same launcher and you should consider checking that forum too to see if people are having that same problem.

    Have a look at this old thread, the problem certainly seems to share the same symptoms that you have described. The second post holds a possible solution.

    http://co-forum.perfectworld.com/showthread.php?t=142411
    Superhero stories, done well, are about modern archetypes.

    A Prootwaddle is one of the weirder player-character races in "The Fantasy Trip", Steve Jackson's first published role-playing game.
  • prootwaddleprootwaddle Posts: 232 Arc User
    edited February 2013
    darkon007 wrote: »
    I'm having a similar problem, but it seems it just keeps telling me that the connection was not there. Is there an update or something? And why do I see at the starting screen a blank space with shapes flying around?

    Connection problem aside, the starting screen sounds like a graphics problem.

    It might be worthwhile considering using Google to locate your operating system's version of the DirectX Diagnostic Tool from microsoft.com so you can download and use it.
    Superhero stories, done well, are about modern archetypes.

    A Prootwaddle is one of the weirder player-character races in "The Fantasy Trip", Steve Jackson's first published role-playing game.
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